User's Manual

POSSIBLE CAUSES SOLUTIONS

GENERAL TROUBLESHOOTING

The Lid is locked during a Disinfect

Cycle. To cancel the cycle, press the

Lid Open button for approximately 5

seconds. It will take approximately 6

minutes before you can access your

CPAP equipment.

The Disinfect Cycle is running.

The Lid may be stuck.

After you press the Lid Open

button and hear the “click”, pull

up gently on your CPAP hose to

assist in opening the Lid.

Your SoClean 3 is pumping air

through the system to remove

ozone and allow you to access your

CPAP equipment. Allow this cycle

to complete. You can either remove

your CPAP equipment for use or

start a new Disinfect Cycle when the

green Cycle Complete icon appears.

NOTE: Your CPAP equipment may

not have been fully disinfected before

this issue occurred.

Your SoClean 3 was operating

a Disinfect Cycle and one of

the following occurred:

• Power to the SoClean 3 was

momentarily lost

• Lid was forced opened

• The CPAP hose was not

detected after the Disinfect

Cycle started

• Internal Device Issue

Check that the AC adapter is

plugged into the wall and the

back of the device.

Your SoClean 3 may not

be connected to power

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