User Instructions

38 EN
DIRIS Digiware M-50 & M-70 - 548751C - SOCOMEC
12. ALARMS
DIRIS Digiware M-50 and M-70 gateways collect alarms from downstream devices connected on the Digiware or
RS485 bus.
DIRIS Digiware M-50 and M-70 gateways also support 7 System alarms. The types of system alarms and the possible
causes are listed in the table below:
System alarm # Alarm type Description Possible causes
System alarm 1 Email transmission error Triggered if the M-50/M-70 gateway
could not send the notification email
in case of an alarm.
- Inconsistent password or user name
between server and client
- Incorrect server information
- Server is not available
System alarm 2 SNTP Synchronisation error Triggered if the M-50/M-70 gateway
could not synchronise its internal
clock to the SNTP server
- Incorrect server information (address, port
etc.)
- Server is not available
System alarm 3 Modbus slave timeout error Triggered if the M-50/M-70 gateway
could not communicate with a
Modbus slave on the Digiware or
RS485 bus
- Bad RS485 or Digiware connection.
- Communication speed on the Digiware bus
is too low (38400 by default)
- Product is incorrectly requested (wrong
Modbus register, …)
System alarm 4 Modbus address conflict Triggered if the M-50/M-70 gateway
has detected an address conflict
among slaves
A slave’s Modbus address must be unique
within Digiware and RS485 buses altogether;
this alarm will be triggered if 2 slaves have
the same Modbus address.
System alarm 5 Product damaged Triggered if the product is flagged as
damaged. Please return the device
to Socomec
- Product has a wrong Network ID, Serial
Number or MAC Address
- A newer version is available for a slave
product
System alarm 6 FTP export error Triggered if the M-50/M-70 gateway
could not export data to the remote
FTP server
- Inconsistent password or user name
between server and client
- Gateway does not have permission to write
files on FTP server
- FTP server unavailable
- Site Name is not configured
System alarm 7 Cyber Security alert Triggered if the M-50/M-70 gateway
could not
- Denial-of-service attack caught (client
banned)
- Expiration of a digital certificate
System alarm 8 Password alarm Triggered if there is an issue with the
password of the Admin, Advanced
User or Cyber security profile.
- Alarm is active by default until passwords
are changed
- Alarm is triggered once a year, 15 days
before the expiration of one of the
passwords and will remain active until they
are changed
When one or more System alarms are active, the ALARM LED on the front face of the M-50/M-70 gateway starts
blinking.
Alarms are displayed on WEBVIEW-M (for M-70 gateway only) and a notication will be sent by email if the SMTP(S)
feature is enabled.