User Manual Part 2
Table Of Contents
- Using SmartDefense
- Using Antivirus and Antispam Filtering
- Overview
- Using VStream Antivirus
- Using VStream Antispam
- How VStream Antispam Works
- Header Marking
- Default Antispam Policy
- Enabling/Disabling VStream Antispam
- Viewing VStream Antispam Statistics
- Configuring the Content Based Antispam Engine
- Configuring the Block List Engine
- Configuring the IP Reputation Engine
- Configuring the VStream Antispam Policy
- Configuring the Safe Sender List
- Configuring VStream Antispam Advanced Settings
- Using Centralized Email Filtering
- Using Web Content Filtering
- Updating the Firmware
- Using Subscription Services
- Working With VPNs
- Overview
- Setting Up Your Safe@Office Appliance as a VPN Server
- Adding and Editing VPN Sites
- Viewing and Deleting VPN Sites
- Enabling/Disabling a VPN Site
- Logging in to a Remote Access VPN Site
- Logging Out of a Remote Access VPN Site
- Using Certificates
- Viewing VPN Tunnels
- Viewing IKE Traces for VPN Connections
- Viewing VPN Topology
- Managing Users
- Using Remote Desktop
- Controlling the Appliance via the Command Line
- Maintenance
- Viewing Firmware Status
- Upgrading Your Software Product
- Configuring a Gateway Hostname
- Configuring Syslog Logging
- Configuring HTTPS
- Configuring SNMP
- Setting the Time on the Appliance
- Using Diagnostic Tools
- Backing Up and Restoring the Safe@Office Appliance Configuration
- Using Rapid Deployment
- Resetting the Safe@Office Appliance to Defaults
- Running Diagnostics
- Rebooting the Safe@Office Appliance
- Using Network Printers
- Troubleshooting
- Specifications
- Glossary of Terms
- Index
Connectivity
Chapter 25: Troubleshooting 759
I cannot access http://my.firewall or http://my.vpn. What should I do?
• Verify that the Safe@Office appliance is operating.
• Check if the LED for the LAN port used by your computer is green. If not,
check if the network cable linking your computer to the Safe@Office appliance
is connected properly.
• By default, unencrypted HTTP access is not allowed from the wireless LAN to
http://my.firewall or http://my.vpn. Therefore, if you are connecting from the
wireless LAN, try connecting to https://my.firewall instead.
• Try surfing to 192.168.10.1 instead of to my.firewall.
Note: 192.168.10 is the default value, and it may vary if you changed it in the My
Network page.
• Check your TCP/IP configuration according to Installing and Setting up the
Safe@Office Appliance on page 45.
• Restart your
Safe@Office appliance and your broadband modem by
disconnecting the power and reconnecting after 5 seconds.
• If your Web browser is configured to use an HTTP proxy to access the
Internet, add my.firewall or my.vpn to your proxy exceptions list.
My network seems extremely slow. What should I do?
• The Ethernet cables may be faulty. For proper operation, the Safe@Office
appliance requires STP CAT5 (Shielded Twisted Pair Category 5) Ethernet
cables. Make sure that this specification is printed on your cables.
• Your Ethernet card may be faulty or incorrectly configured. Try replacing your
Ethernet card.
• There may be an IP address conflict in your network. Check that the TCP/IP
settings of all your computers are configured to obtain an IP address
automatically.
I changed the network settings to incorrect values and am unable to correct my error. What
should I do?
Reset the network to its default settings using the button on the back of the Safe@Office
appliance unit. See Resetting the Safe@Office Appliance to Defaults on page 728.