User's guide Copyright© 2009 BitDefender
BitDefender Antivirus 2010 BitDefender Antivirus 2010 User's guide Published 2009.07.08 Copyright© 2009 BitDefender Legal Notice All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from an authorized representative of BitDefender.
BitDefender Antivirus 2010 Each man has his price Bob And yours was pretty low
BitDefender Antivirus 2010 Table of Contents End User Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv 1. Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1. Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . .
BitDefender Antivirus 2010 6.6.2. Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 6.7. Automatic Device Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 7. Fixing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 7.1. Fix All Issues Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender Antivirus 2010 14.1. Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14.2. Quick Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14.2.1. Updating BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14.2.2. Scanning with BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender Antivirus 2010 19. Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 19.1. Privacy Control Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19.1.1. Configuring Protection Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19.2. Identity Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BitDefender Antivirus 2010 Integration into Windows and Third-Party Software ........ 195 26. Integration into Windows Contextual Menu . . . . . . . . . . . . . . . . . . . . . . 196 26.1. Scan with BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 27. Integration into Web Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 28. Integration into Instant Messenger Programs . . . . . . . . . . . . . . . . . . . .
BitDefender Antivirus 2010 End User Software License Agreement IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS DO NOT INSTALL THE SOFTWARE. BY SELECTING "I ACCEPT", "OK", "CONTINUE", "YES" OR BY INSTALLING OR USING THE SOFTWARE IN ANY WAY, YOU ARE INDICATING YOUR COMPLETE UNDERSTANDING AND ACCEPTANCE OF THE TERMS OF THIS AGREEMENT. PRODUCT REGISTRATION.
BitDefender Antivirus 2010 TERM OF LICENSE. The license granted hereunder shall commence on the purchasing date of BitDefender and shall expire at the end of the period for which the license is purchased. EXPIRATION. The product will cease to perform its functions immediately upon expiration of the license. UPGRADES. If BitDefender is labeled as an upgrade, you must be properly licensed to use a product identified by BITDEFENDER as being eligible for the upgrade in order to use BitDefender.
BitDefender Antivirus 2010 CONDITIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON INTERFERENCE, ACCURACY OF DATA, ACCURACY OF INFORMATIONAL CONTENT, SYSTEM INTEGRATION, AND NON INFRINGEMENT OF THIRD PARTY RIGHTS BY FILTERING, DISABLING, OR REMOVING SUCH THIRD PARTY’S SOFTWARE, SPYWARE, ADWARE, COOKIES, EMAILS, DOCUMENTS, ADVERTISEMENTS OR THE LIKE, WHETHER ARISING BY STATUTE, LAW, COURSE OF DEALING, CUSTOM AND PRACTICE, OR TRADE USA
BitDefender Antivirus 2010 You acknowledge and accept that BitDefender may provide updates or additions to the program or product which automatically download to your computer. By accepting this Agreement, You agree to upload the executable files for the purpose of being scanned by the BitDefender servers. Similarly, for the purpose of contracting and using the program, you may have to give BitDefender certain personal data.
BitDefender Antivirus 2010 In the event of invalidity of any provision of this Agreement, the invalidity shall not affect the validity of the remaining portions of this Agreement. BitDefender and BitDefender logos are trademarks of BITDEFENDER. All other trademarks used in the product or in associated materials are the property of their respective owners. The license will terminate immediately without notice if you are in breach of any of its terms and conditions.
BitDefender Antivirus 2010 Preface This guide is intended to all users who have chosen BitDefender Antivirus 2010 as a security solution for their personal computers. The information presented in this book is suitable not only for computer literates, it is accessible to everyone who is able to work under Windows. This book will describe for you BitDefender Antivirus 2010, will guide you through the installation process, will show you how to configure it.
BitDefender Antivirus 2010 Note The note is just a short observation. Although you can omit it, the notes can provide valuable information, such as specific feature or a link to some related topic. Important This requires your attention and is not recommended to skip over it. Usually, it provides non-critical but significant information. Warning This is critical information you should treat with increased caution. Nothing bad will happen if you follow the indications.
BitDefender Antivirus 2010 3. Request for Comments We invite you to help us improve the book. We have tested and verified all of the information to the best of our ability. Please write to tell us about any flaws you find in this book or how you think it could be improved, to help us provide you with the best documentation possible. Let us know by sending an e-mail to documentation@bitdefender.com.
BitDefender Antivirus 2010 Installation and Removal 1
BitDefender Antivirus 2010 1. System Requirements You may install BitDefender Antivirus 2010 only on computers running the following operating systems: ⚫ Windows XP (32/64 bit) with Service Pack 2 or higher ⚫ Windows Vista (32/64 bit) or Windows Vista with Service Pack 1 or higher ⚫ Windows 7 (32/64 bit) Before installation, make sure that your computer meets the minimum hardware and software requirements.
BitDefender Antivirus 2010 ⚫ Yahoo Messenger 8.
BitDefender Antivirus 2010 2. Preparing for Installation Before you install BitDefender Antivirus 2010, complete these preparations to ensure the installation will go smoothly: ⚫ Make sure that the computer where you plan to install BitDefender meets the minimum system requirements. If the computer does not meet all the minimum system requirements, BitDefender will not be installed or, if installed, it will not work properly and it will cause system slowdowns and instability.
BitDefender Antivirus 2010 3. Installing BitDefender You can install BitDefender from the BitDefender installation CD or using the installation file downloaded on your computer from the BitDefender website or from other authorized websites (for example, the website of a BitDefender partner or an online shop). You can download the installation file from the BitDefender website at the following address: http://www.bitdefender.com/site/Downloads/.
BitDefender Antivirus 2010 Follow these steps to install BitDefender Antivirus 2010: 1. Click Next. You can cancel installation anytime you want by clicking Cancel. BitDefender Antivirus 2010 alerts you if you have other antivirus products installed on your computer. Click Remove to uninstall the corresponding product. If you want to continue without removing the detected products, click Next.
BitDefender Antivirus 2010 ⚫ Turn off Windows Defender - to turn off Windows Defender; this option appears only on Windows Vista. Click Install in order to begin the installation of the product. If not already installed, BitDefender will first install .NET Framework 1.1. 6. Wait until the installation is completed. Click Finish. You will be asked to restart your system so that the setup wizard can complete the installation process. We recommend doing so as soon as possible.
BitDefender Antivirus 2010 3.1.1. Step 1/2 - Register BitDefender Antivirus 2010 Registration BitDefender Antivirus 2010 comes with 30-day trial period. To continue evaluating the product, select I want to evaluate BitDefender and click Next. To register BitDefender Antivirus 2010: 1. Select I want to evaluate BitDefender with a license key. 2. Type the license key in the edit field. Note You can find your license key: ⚫ on the CD label. ⚫ on the product registration card. ⚫ in the online purchase e-mail.
BitDefender Antivirus 2010 3.1.2. Step 2/2 - Create a BitDefender Account Account Creation If you do not want to create a BitDefender account at the moment, select Register later and click Finish. Otherwise, proceed according to your current situation: ⚫ “I do not have a BitDefender account” (p. 9) ⚫ “I already have a BitDefender account” (p. 10) Important You must create an account within 15 days after installing BitDefender (if you register it with a license key, the deadline is extended to 30 days).
BitDefender Antivirus 2010 ⚫ Re-type password - type in again the previously specified password. Note Once the account is activated, you can use the provided e-mail address and password to log in to your account at http://myaccount.bitdefender.com. 3. Optionally, BitDefender can inform you about special offers and promotions using the e-mail address of your account.
BitDefender Antivirus 2010 3.2. Configuration Wizard Once you have completed the registration wizard, a configuration wizard will appear. This wizard helps you configure the main BitDefender settings and user interface so that they suit your requirements better. At the end of the wizard, you can update the product files and malware signatures and scan the system files and applications to make sure they are not infected. The wizard consists of a few simple steps.
BitDefender Antivirus 2010 Option Description Typical Click here if this PC is used mainly for browsing and multimedia activities. Gamer Click here if this PC is used primarily for gaming. Custom Click here if you want to configure all the main settings of BitDefender. You can later reset the usage profile from the product interface. 3.2.2. Step 2 - Describe Computer Computer Description Select the options that apply to your computer: ⚫ This computer is in a home network.
BitDefender Antivirus 2010 Click Next to continue. 3.2.3. Step 3 - Select User Interface User Interface View Modes Click the button that best describes your computer skills to select an appropriate user interface view mode. You can choose to view the user interface under any of three modes, depending on your computer skills and on your previous experience with BitDefender.
BitDefender Antivirus 2010 Mode Description You can fix issues separately and choose which issues to be monitored. Moreover, you can manage remotely the BitDefender products installed on the computers in your household. Advanced Mode Suited for more technical users, this mode allows you to fully configure each functionality of BitDefender. You can also use all tasks provided to protect your computer and data. 3.2.4.
BitDefender Antivirus 2010 2. Type the same administrative password in each of the edit fields. The password enables an administrator to manage this BitDefender product from another computer. Click Next to continue. 3.2.5. Step 5 - Select the Tasks to Be Run Task Selection Set BitDefender to perform important tasks for the security of your system.
BitDefender Antivirus 2010 Note If you later want to change the time when the scan is scheduled to run, follow these steps: 1. Open BitDefender and switch the user interface to Expert Mode. 2. Click Antivirus on the left-side menu. 3. Click the Virus Scan tab. 4. Right-click the System Scan task and select Schedule. A new window will appear. 5. Change the frequency and the start time as needed. 6. Click OK to save the changes.
BitDefender Antivirus 2010 Click Finish to complete the wizard. You do not have to wait for the scan to complete. Note The scan will take a few minutes. When it is over, open the scan window and check the scan results to see if your system is clean. If viruses were detected during the scan, you should immediately open BitDefender and run a full system scan.
BitDefender Antivirus 2010 4. Upgrade You can upgrade to BitDefender Antivirus 2010 if you are using BitDefender Antivirus 2010 beta or the 2008 or 2009 version. There are two ways to perform the upgrade: ⚫ Install BitDefender Antivirus 2010 directly over the older version. ⚫ Remove the older version, then restart the computer and install the new version as described in chapter “Installing BitDefender” (p. 5). No product settings will be saved. Use this upgrade method if the other fails.
BitDefender Antivirus 2010 5. Repairing or Removing BitDefender If you want to repair or remove BitDefender Antivirus 2010, follow the path from the Windows start menu: Start → Programs → BitDefender 2010 → Repair or Remove. You will be requested to confirm your choice by clicking Next. A new window will appear where you can select: ⚫ Repair - to re-install all program components installed by the previous setup. If you choose to repair BitDefender, a new window will appear.
BitDefender Antivirus 2010 Getting Started 20
BitDefender Antivirus 2010 6. Overview Once you have installed BitDefender your computer is protected. If you have not completed the configuration wizard, you must open BitDefender as soon as possible and fix the existing issues. You may have to configure specific BitDefender components or take preventive actions to protect your computer and your data. If you want to, you can configure BitDefender not to alert you about specific issues.
BitDefender Antivirus 2010 Mode Description You can fix issues separately and choose which issues to be monitored. Moreover, you can manage remotely the BitDefender products installed on the computers in your household. Expert Mode Suited for more technical users, this mode allows you to fully configure each functionality of BitDefender. You can also use all tasks provided to protect your computer and data. The user interface mode is selected in the configuration wizard.
BitDefender Antivirus 2010 Novice Mode The window is organized into three main sections: ⚫ Security Status informs you of the issues that affect your computer's security and helps you fix them. By clicking Fix All Issues, a wizard will help you easily remove any threats to your computer and data security. For detailed information, please refer to “Fixing Issues” (p. 36). ⚫ Protect Your PC is where you can find the necessary tasks to protect your computer and data.
BitDefender Antivirus 2010 ▸ When the Gamer profile is selected, the Turn On/Off Game Mode button allows you to enable/disable Game Mode. Game Mode temporarily modifies protection settings so as to minimize their impact on system performance. ⚫ Maintain Your PC is where you can find additional tasks to protect your computer and data. ▸ Deep System Scan starts a comprehensive scan of your system for all types of malware.
BitDefender Antivirus 2010 Intermediate Mode The Intermediate Mode window consists of five tabs. The following table briefly describes each tab. For detailed information, please refer to the “Intermediate Mode” (p. 70) part of this user guide. Tab Description Dashboard Displays the security status of your system and lets you reset the usage profile. Antivirus Displays the status of the antivirus module that helps you keep your BitDefender up to date and your computer virus free.
BitDefender Antivirus 2010 In the upper-right corner of the window, you can see the Settings button. It opens a window where you can change the user interface mode and enable or disable the main settings of BitDefender. For detailed information, please refer to “Configuring Basic Settings” (p. 39). In the bottom-right corner of the window, you can find several useful links. Link Description Buy/Renew Opens a web page where you can purchase a license key for your BitDefender Antivirus 2010 product.
BitDefender Antivirus 2010 Expert Mode On the left side of the window there is a menu containing all security modules. Each module has one or more tabs where you can configure the corresponding security settings or perform security or administrative tasks. The following table briefly describes each module. For detailed information, please refer to the “Expert Mode” (p. 91) part of this user guide.
BitDefender Antivirus 2010 Module Description Game/Laptop Mode Allows you to postpone the BitDefender scheduled tasks while your laptop runs on batteries and also to eliminate all alerts and pop-ups when you are playing. Network Allows you to configure and manage several computers in your household. Update Allows you to obtain info on the latest updates, to update the product and to configure the update process in detail.
BitDefender Antivirus 2010 ⚫ Show - opens the main interface of BitDefender. ⚫ Help - opens the help file, which explains in detail how to configure and use BitDefender Antivirus 2010. ⚫ About - opens a window where you can see information about BitDefender and where to look for help in case something unexpected appears. ⚫ Fix All Issues - helps you remove current security vulnerabilities. If the option is unavailable, there are no issues to be fixed.
BitDefender Antivirus 2010 The gray bars (the File Zone) show the number of scanned files per second, on a scale from 0 to 50. Note The Scan activity bar will notify you when real-time protection is disabled by displaying a red cross over the File Zone. Scan Activity Bar 6.4.1. Scan Files and Folders You can use the Scan activity bar to quickly scan files and folders. Drag the file or folder you want to be scanned and drop it over the Scan Activity Bar as shown below.
BitDefender Antivirus 2010 4. Click OK to save and apply the changes. 6.5. BitDefender Manual Scan BitDefender Manual Scan lets you scan a specific folder or hard disk partition without having to create a scan task. This feature was designed to be used when Windows is running in Safe Mode. If your system is infected with a resilient virus, you can try to remove the virus by starting Windows in Safe Mode and scanning each hard disk partition using BitDefender Manual Scan.
BitDefender Antivirus 2010 Scanning options. The scanning options are pre-configured for the best detection results. If infected files are detected, BitDefender will try to disinfect them (remove the malware code). If disinfection fails, the Antivirus Scan wizard will allow you to specify other actions to be taken on infected files. The scanning options are standard and you cannot change them.
BitDefender Antivirus 2010 While in Game Mode, you can see the letter G over the BitDefender icon. Using Game Mode By default, BitDefender automatically enters Game Mode when you start a game from the BitDefender's list of known games or when an application goes to full screen. BitDefender will automatically return to the normal operation mode when you close the game or when the detected application exits full screen.
BitDefender Antivirus 2010 running on battery. While in Laptop Mode, scheduled scan tasks are not performed, as they require more system resources and, implicitly, increase power consumption. BitDefender detects when your laptop has switched to battery power and it automatically enters Laptop Mode. Likewise, BitDefender automatically exits Laptop Mode, when it detects the laptop is no longer running on battery. To use Laptop Mode, you must specify in the configuration wizard that you are using a laptop.
BitDefender Antivirus 2010 If you accidentally disabled automatic device detection and you want to enable it, or if you want to configure its settings, follow these steps: 1. Open BitDefender and switch the user interface to Expert Mode. 2. Go to Antivirus>Virus Scan. 3. In the list of scan tasks, locate the Device Detection Scan task. 4. Right-click the task and select Open. A new window will appear. 5. On the Overview tab, configure the scanning options as needed. 6.
BitDefender Antivirus 2010 7. Fixing Issues BitDefender uses an issue tracking system to detect and inform you about the issues that may affect the security of your computer and data. By default, it will monitor only a series of issues that are considered to be very important. However, you can configure it as needed, choosing which specific issues you want to be notified about.
BitDefender Antivirus 2010 Fix All Issues Wizard The wizard displays the list of existing security vulnerabilities on your computer. All current issues are selected to be fixed. If there is an issue that you do not want to be fixed, just select the corresponding check box. If you do so, its status will change to Skip. Note If you do not want to be notified about specific issues, you must configure the tracking system accordingly, as described in the next section. To fix the selected issues, click Start.
BitDefender Antivirus 2010 ⚫ System vulnerabilities. BitDefender automatically checks your system for vulnerabilities and alerts you about them. System vulnerabilities include the following: ▸ weak passwords to Windows user accounts. ▸ outdated software on your computer. ▸ missing Windows updates. ▸ Windows Automatic Updates is disabled. When such issues are to be fixed, the vulnerability scan wizard is started. This wizard assists you in fixing the detected system vulnerabilities.
BitDefender Antivirus 2010 8. Configuring Basic Settings You can configure the main product settings (including changing the user interface view mode) from the basic settings window. To open it, do any of the following: ⚫ Open BitDefender and click the Settings button in the upper-right corner of the window. ⚫ Right-click the BitDefender icon in the system tray and select Basic Settings. Note To configure the product settings in detail, use the Expert Mode interface.
BitDefender Antivirus 2010 8.1. User Interface Settings In this area, you can switch the user interface view mode and reset the usage profile. Switching the user interface view mode. As described in section “User Interface View Modes” (p. 21), there are three modes for displaying the user interface. Each user interface mode is designed for a specific category of users, based on their computer skills.
BitDefender Antivirus 2010 8.2. Security Settings In this area, you can enable or disable product settings that cover various aspects of computer and data security. The current status of a setting is indicated using one of these icons: Green circle with a check mark: The setting is enabled. Red circle with an exclamation mark: The setting is disabled. To enable / disable a setting, select / clear the corresponding Enable check box.
BitDefender Antivirus 2010 If you do not want a monitored setting that you disabled to be shown as an issue, you must configure the tracking system accordingly. You can do that either in Intermediate Mode or in Expert Mode. ⚫ In Intermediate Mode, the tracking system can be configured from separate locations, based on settings categories. For detailed information, please refer to the “Intermediate Mode” (p. 70) part of this user guide.
BitDefender Antivirus 2010 Setting Description Product Notification Alerts By enabling this option, you will receive information alerts. Scan Activity Bar The Scan Activity Bar is a small, transparent window indicating the progress of the BitDefender scanning activity. For more information, please refer to “Scan Activity Bar” (p. 29). Send Virus Reports By enabling this option, virus scanning reports are sent to BitDefender labs for analysis.
BitDefender Antivirus 2010 9. History and Events The View Logs link at the bottom of the BitDefender main window opens another window with the BitDefender history & events. This window offers you an overview of the security-related events. For instance, you can easily check if the update was successfully performed, if malware was found on your computer etc. Note The link is only accessible in Intermediate Mode or in Expert Mode.
BitDefender Antivirus 2010 ⚫ Update ⚫ Registration ⚫ Internet Log A list of events is available for each category. Each event comes with the following information: a short description, the action BitDefender took on it when it happened, and the date and time when it occurred. If you want to find out more information about a particular event in the list, double click that event. Click Clear all logs if you want to remove old logs or Refresh to make sure the latest logs are displayed.
BitDefender Antivirus 2010 10. Registration and My Account BitDefender Antivirus 2010 comes with 30-day trial period. During the trial period, the product is fully functional and you can test it to see if it meets your expectations. Please note that, after 15 days of evaluation, the product will cease to update, unless you create a BitDefender account. Creating a BitDefender account is a mandatory part of the registration process.
BitDefender Antivirus 2010 Registration You can see the BitDefender registration status, the current license key and how many days are left until the license expires. To register BitDefender Antivirus 2010: 1. Type the license key in the edit field. Note You can find your license key: ⚫ on the CD label. ⚫ on the product registration card. ⚫ in the online purchase e-mail. If you do not have a BitDefender license key, click the provided link to go to the BitDefender online store and buy one. 2.
BitDefender Antivirus 2010 10.2. Activating BitDefender To activate BitDefender, you must create or sign in to a BitDefender account. If you did not register a BitDefender account during the initial registration wizard, you can do that as follows: ⚫ In Novice Mode, click Fix All Issues. The wizard will help you fix all pending issues, including activating the product. ⚫ In Intermediate Mode, go to the Security tab and click the Fix button corresponding to the issue regarding the product activation.
BitDefender Antivirus 2010 Important You must create an account within 15 days after installing BitDefender (if you register it with a license key, the deadline is extended to 30 days). Otherwise, BitDefender will no longer update. I do not have a BitDefender account To successfully create a BitDefender account, follow these steps: 1. Select Create a new account. 2. Type the required information in the corresponding fields. The data you provide here will remain confidential.
BitDefender Antivirus 2010 2. Type the e-mail address and the password of your account in the corresponding fields. Note If you have forgotten your password, click Forgot your password? and follow the instructions. 3. Optionally, BitDefender can inform you about special offers and promotions using the e-mail address of your account. Select one of the available options from the menu: ⚫ Send me all messages ⚫ Send me only product related messages ⚫ Don't send me any messages 4. Click Sign in. 5.
BitDefender Antivirus 2010 11. Wizards In order to make BitDefender very easy to use, several wizards help you carry out specific security tasks or configure more complex product settings. This chapter describes the wizards that may appear when you fix issues or perform specific tasks with BitDefender. Other configuration wizards are described separately in the “Expert Mode” (p. 91) part. 11.1.
BitDefender Antivirus 2010 You can see the scan status and statistics (scanning speed, elapsed time, number of scanned / infected / suspicious / hidden objects and other). Wait for BitDefender to finish scanning. Note The scanning process may take a while, depending on the complexity of the scan. Password-protected archives. If BitDefender detects a password-protected archive during scanning and the default action is Prompt for password, you will be prompted to provide the password.
BitDefender Antivirus 2010 Actions You can see the number of issues affecting your system. The infected objects are displayed in groups, based on the malware they are infected with. Click the link corresponding to a threat to find out more information about the infected objects. You can choose an overall action to be taken for all issues or you can select separate actions for each group of issues.
BitDefender Antivirus 2010 Action Description to search for and find such files on your computer, if any. Please note that these hidden files are not the files that you deliberately hide from Windows. They are the files hidden by special programs, known as rootkits. Rootkits are not malicious in nature. However, they are commonly used to make viruses or spyware undetectable by normal antivirus programs. Click Continue to apply the specified actions. 11.1.3.
BitDefender Antivirus 2010 Click Close to close the window. BitDefender Could Not Solve Some Issues In most cases BitDefender successfully disinfects the infected files it detects or it isolates the infection. However, there are issues that cannot be solved. In these cases, we recommend you to contact the BitDefender Support Team at www.bitdefender.com. Our support representatives will help you solve the issues you are experiencing.
BitDefender Antivirus 2010 Welcome Window If you want to skip over this window when running this wizard in the future, select the Don't show this step the next time this wizard is run check box. Click Next. 11.2.2. Step 2/6 - Select Target Here you can specify the files or folders to be scanned as well as the scan options.
BitDefender Antivirus 2010 Select Target Click Add Target, select the files or folders that you want to scan and click OK. The paths to the selected locations will appear in the Scan Target column. If you change your mind about the location, just click the Remove button next to it. Click the Remove All button to remove all the locations that were added to the list. When you are done selecting the locations, set the Scan Options.
BitDefender Antivirus 2010 Option Description Scan user defined extensions only Only the files with the extensions specified by the user will be scanned. These extensions must be separated by ";". Click Next. 11.2.3. Step 3/6 - Select Actions Here you can specify the scanner settings and the scan level. Select Actions ⚫ Select the actions to be taken on the infected and suspect files detected.
BitDefender Antivirus 2010 Action Description Move files to Quarantine Moves infected files into the quarantine. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. ⚫ Select the action to be taken on the hidden (rootkits) files. The following options are available: Action Description Take No Action No action will be taken on hidden files. These files will appear in the report file. Rename Changes the name of hidden files by appending .bd.
BitDefender Antivirus 2010 Custom Scan Level Specify the type of malware you want BitDefender to scan for by selecting the appropriate options: Option Description Scan for viruses Scans for known viruses. BitDefender detects incomplete virus bodies, too, thus removing any possible threat that could affect your system's security. Wizards Scan for adware Scans for adware threats. Detected files will be treated as infected.
BitDefender Antivirus 2010 Click OK to close the window. Click Next. 11.2.4. Step 4/6 - Additional Settings Before scanning begins, additional options are available: Additional Settings ⚫ To save the custom task you are creating for future use select the Show this task in Intermediate UI check box and enter a name for the task in the provided edit field. The task will be added to the list of Quick Tasks already available in the Security tab and will also appear in Advanced Mode > Antivirus > Virus Scan.
BitDefender Antivirus 2010 Scanning Note The scanning process may take a while, depending on the complexity of the scan. You can click the scan progress icon in the system tray to open the scan window and see the scan progress. 11.2.6.
BitDefender Antivirus 2010 Summary You can see the results summary. If you want comprehensive information on the scanning process, click View Log to view the scan log. Important If required, please restart your system in order to complete the cleaning process. Click Close to close the window. 11.3. Vulnerability Check Wizard This wizard checks the system for vulnerabilities and helps you fix them.
BitDefender Antivirus 2010 11.3.1. Step 1/6 - Select Vulnerabilities to Check Vulnerabilities Click Next to check the system for the selected vulnerabilities.
BitDefender Antivirus 2010 11.3.2. Step 2/6 - Checking for Vulnerabilities Vulnerability Check Wait for BitDefender to finish checking for vulnerabilities.
BitDefender Antivirus 2010 11.3.3. Step 3/6 - Update Windows Windows Updates You can see the list of critical and non-critical Windows updates that are not currently installed on your computer. Click Install All System Updates to install all the available updates. Click Next.
BitDefender Antivirus 2010 11.3.4. Step 4/6 - Update Applications Applications You can see the list of applications checked by BitDefender and if they are up to date. If an application is not up to date, click the provided link to download the latest version. Click Next.
BitDefender Antivirus 2010 11.3.5. Step 5/6 - Change Weak Passwords User Passwords You can see the list of the Windows user accounts configured on your computer and the level of protection their password provides. A password can be strong (hard to guess) or weak (easy to crack by malicious people with specialized software). Click Fix to modify the weak passwords. A new window will appear. Change Password Select the method to fix this issue: ⚫ Force user to change password at next login.
BitDefender Antivirus 2010 ⚫ Change user password. You must type the new password in the edit fields. Make sure to inform the user about the password change. Note For a strong password, use a combination of uppercase and lowercase letters, numbers and special characters (such as #, $ or @). You can search the Internet for more information and tips on creating strong passwords. Click OK to change the password. Click Next. 11.3.6. Step 6/6 - View Results Results Click Close.
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BitDefender Antivirus 2010 12. Dashboard The Dashboard tab provides information regarding the security status of your computer and allows you to fix pending issues. Dashboard The dashboard consists of the following sections: ⚫ Overall Status - Indicates the number of issues affecting your computer and helps you fix them. If there are any pending issues, you will see a red circle with an exclamation mark and the Fix All Issues button. Click the button to start the Fix All Issues wizard.
BitDefender Antivirus 2010 Click the name of a module to see more details about its status and to configure status tracking for its components. ⚫ Usage Profile - Indicates the usage profile that is currently selected and offers a link to a relevant task for that profile: ▸ When the Typical profile is selected, the Scan Now button allows you to perform a System Scan using the Antivirus Scan Wizard. The entire system will be scanned, except for archives.
BitDefender Antivirus 2010 13. Antivirus BitDefender comes with an Antivirus module that helps you keep your BitDefender up to date and your computer virus free. To enter the Antivirus module, click the Antivirus tab. Antivirus The Antivirus module consists of two sections: ⚫ Status Area - Displays the current status of all the monitored security components and allows you to choose which of the components should be monitored.
BitDefender Antivirus 2010 Red circle with an exclamation mark: Issues affect the component. The sentences describing issues are written in red. Just click the Fix button corresponding to a sentence to fix the reported issue. If an issue is not fixed on the spot, follow the wizard to fix it. 13.1.1. Configuring Status Tracking To select the components BitDefender should monitor, click Configure Status Tracking and select the Enable alerts check box corresponding to the features you want to be tracked.
BitDefender Antivirus 2010 Issue Description Automatic Update is disabled The malware signatures of your BitDefender product are not being automatically updated on a regular basis. The update has not been The malware signatures of your BitDefender product performed for x days are outdated. 13.2. Quick Tasks This is where you can find links to the most important security tasks: ⚫ Update Now - starts an immediate update. ⚫ System Scan - starts a full scan of your computer (archives excluded).
BitDefender Antivirus 2010 Updating BitDefender In this window you can see the status of the update process. The update process is performed on the fly, meaning that the files to be updated are replaced progressively. In this way, the update process will not affect product operation and, at the same time, all vulnerabilities will be excluded. If you want to close this window, just click Cancel. However, this will not stop the update process.
BitDefender Antivirus 2010 Task Description System Scan Scans the entire system, except for archives. In the default configuration, it scans for all types of malware other than rootkits. My Documents Scan Use this task to scan important current user folders: My Documents, Desktop and StartUp. This will ensure the safety of your documents, a safe workspace and clean applications running at startup. Deep System Scan Scans the entire system.
BitDefender Antivirus 2010 14. Antiphishing BitDefender comes with an Antiphishing module which ensures that all web pages you access via Internet Explorer or Firefox are safe. To enter the Antiphishing module, click the Antiphishing tab. Antiphishing The Antiphishing module consists of two sections: ⚫ Status Area - Displays the current status of the antiphishing module and allows you to enable/disable tracking for this module's activity.
BitDefender Antivirus 2010 The most common issue reported for this module is Antiphishing is disabled. This means Antiphishing is not enabled for any or some of the following supported applications: Internet Explorer, Mozilla Firefox, Yahoo! Messenger or Windows Live Messenger. 14.2. Quick Tasks This is where you can find links to the most important security tasks: ⚫ Update Now - starts an immediate update. ⚫ System Scan - starts a full scan of your computer (archives excluded).
BitDefender Antivirus 2010 The update process is performed on the fly, meaning that the files to be updated are replaced progressively. In this way, the update process will not affect product operation and, at the same time, all vulnerabilities will be excluded. If you want to close this window, just click Cancel. However, this will not stop the update process. Note If you are connected to the Internet through a dial-up connection, then it is recommended to regularly update BitDefender by user request.
BitDefender Antivirus 2010 15. Vulnerability BitDefender comes with a Vulnerability module that helps you keep crucial software on your PC up-to-date. To monitor and fix your system's vulnerabilities, click the Vulnerability tab. Vulnerability The Vulnerability module consists of two sections: ⚫ Status Area - Displays the status of the Vulnerability Check module and allows you to enable/disable tracking for this module's activity.
BitDefender Antivirus 2010 Status Description Vulnerability Check is disabled BitDefender does not check for potential vulnerabilities regarding missing Windows updates, application updates or weak passwords. Multiple vulnerabilities BitDefender found missing Windows/application were detected updates and/or weak passwords. Critical Microsoft updates Critical Microsoft updates are available but not installed. Other Microsoft updates Non-critical Microsoft updates are available but not installed.
BitDefender Antivirus 2010 16. Network The Network module allows you to manage the BitDefender products installed on your home computers from a single computer. To enter the Network module, click the Network tab. Network To be able to manage the BitDefender products installed on your home computers, you must follow these steps: 1. Join the BitDefender home network on your computer. Joining the network consists in configuring an administrative password for the home network management. 2.
BitDefender Antivirus 2010 ⚫ Scan All - allows you to scan all managed computers at the same time. ⚫ Update All allows you to update all managed computers at the same time. ⚫ Register All allows you to register all managed computers at the same time. 16.1.1. Joining the BitDefender Network To join the BitDefender home network, follow these steps: 1. Click Enable Network. You will be prompted to configure the home management password. Configure Password 2. Type the same password in each of the edit fields.
BitDefender Antivirus 2010 2. Type the home management password and click OK. A new window will appear. Add Computer You can see the list of computers in the network. The icon meaning is as follows: ⚫ Indicates an online computer with no BitDefender products installed. ⚫ Indicates an online computer with BitDefender installed. ⚫ Indicates an offline computer with BitDefender installed. 3. Do one of the following: ⚫ Select from the list the name of the computer to add.
BitDefender Antivirus 2010 Authenticate 5. Type the home management password configured on the respective computer. 6. Click OK. If you have provided the correct password, the selected computer name will appear in the network map. Note You can add up to five computers to the network map. 16.1.3. Managing the BitDefender Network Once you have successfully created a BitDefender home network, you can manage all BitDefender products from a single computer.
BitDefender Antivirus 2010 Network Map If you move the mouse cursor over a computer from the network map, you can see brief information about it (name, IP address, number of issues affecting the system security, BitDefender registration status). If you right-click a computer name in the network map, you can see all the administrative tasks you can run on the remote computer. ⚫ Remove PC from home network Allows you to remove a PC from the network.
BitDefender Antivirus 2010 Allows you to fix the issues that are affecting the security of this computer by following the Fix All Issues wizard. ⚫ View History/Events Allows you access to the History&Events module of the BitDefender product installed on this computer. ⚫ Update Now Intitiates the Update process for the BitDefender product installed on this computer.
BitDefender Antivirus 2010 Enter Password 2. Select a scan type. ⚫ System Scan - starts a full scan of your computer (archives excluded). ⚫ Deep System Scan - starts a full scan of your computer (archives included). ⚫ My Documents Scan - starts a quick scan of your documents and settings. Select Scan Type 3. Click OK. 16.1.5. Updating All Computers To update all managed computers, follow these steps: 1. Click Update All. You will be prompted to provide the local home management password.
BitDefender Antivirus 2010 2. Click OK. 16.1.6. Registering All Computers To register all managed computers, follow these steps: 1. Click Register All. You will be prompted to provide the local home management password. Enter Password 2. Enter the key you want to register with. Register All 3. Click OK.
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BitDefender Antivirus 2010 17. General The General module provides information on the BitDefender activity and the system. Here you can also change the overall behavior of BitDefender. 17.1. Dashboard To see if any issues affect your computer, as well as product activity statistics and your registration status, go to General>Dashboard in Expert Mode. Dashboard The dashboard consists of several sections: ⚫ Overall Status - Informs you of any issues affecting the security of your computer.
BitDefender Antivirus 2010 17.1.1. Overall Status This is where you can find out the number of issues that are affecting the security of your computer. To remove all threats, click Fix All Issues. This will start the Fix All Issues wizard. To configure which modules will be tracked by BitDefender Antivirus 2010, click Configure Status Tracking. A new window will appear: Configure Status Tracking If you want BitDefender to monitor a component, select the Enable alerts check box for the.component.
BitDefender Antivirus 2010 Issue Description The last system scan A full system scan was started but not completed. you started was aborted before it finished Antivirus is in a critical Real-time protection is disabled and a system scan state is overdue. ⚫ Update - BitDefender monitors if the malware signatures are up-to-date. The most common issues reported for this component are listed in the following table.
BitDefender Antivirus 2010 Status Description Windows Automatic Updates are disabled Windows security updates are not being automatically installed as soon as they become available. Application (outdated) A new version of the Application is available but not installed. User (Weak Password) A user password is easy to crack by malicious people with specialized software. Important To ensure that your system is fully protected please enable tracking for all components and fix all reported issues. 17.1.2.
BitDefender Antivirus 2010 Item Description Last update Indicates when your BitDefender product was last updated. Please perform regular updates in order to have a fully protected system. BitDefender account Indicates the e-mail address that you can use to access your on-line account to recover your lost BitDefender license key and to benefit from BitDefender support and other customized services. You must create a BitDefender account in order to activate your product.
BitDefender Antivirus 2010 General Settings Here you can set the overall behavior of BitDefender. By default, BitDefender is loaded at Windows startup and then runs minimized in the taskbar. 17.2.1. General Settings ⚫ Enable password protection for product settings - enables setting a password in order to protect the BitDefender configuration. Note If you are not the only person with administrative rights using this computer, it is recommended that you protect your BitDefender settings with a password.
BitDefender Antivirus 2010 Type the password in the Password field, re-type it in the Retype password field and click OK. Once you have set the password, you will be asked for it whenever you want to change the BitDefender settings. The other system administrators (if any) will also have to provide this password in order to change the BitDefender settings. Enter password Important If you forgot the password you will have to repair the product in order to modify the BitDefender configuration.
BitDefender Antivirus 2010 ⚫ Enable BitDefender Outbreak Detection - sends to the BitDefender Labs reports regarding potential virus-outbreaks. The reports will contain no confidential data, such as your name, IP address or others, and will not be used for commercial purposes. The information supplied will contain only the potential virus and will be used solely to detect new viruses. 17.3.
BitDefender Antivirus 2010 ⚫ Go to - opens a window where the selected item is placed (the Registry for example). Note Depending on the selected item, the Go to button may not appear. ⚫ Refresh - re-opens the System Info section.
BitDefender Antivirus 2010 18. Antivirus BitDefender protects your computer from all kinds of malware (viruses, Trojans, spyware, rootkits and so on). The protection BitDefender offers is divided into two categories: ⚫ Real-time protection - prevents new malware threats from entering your system. BitDefender will, for example, scan a word document for known threats when you open it, and an e-mail message when you receive one.
BitDefender Antivirus 2010 Real-time Protection You can see whether Real-time protection is enabled or disabled. If you want to change the Real-time protection status, clear or select the corresponding check box. Important To prevent viruses from infecting your computer keep Real-time protection enabled. To start a system scan, click Scan Now. 18.1.1. Configuring Protection Level You can choose the protection level that better fits your security needs.
BitDefender Antivirus 2010 Protection level Description Only programs and incoming mail messages are scanned for viruses. Besides the classical signature-based scan, the heuristic analysis is also used. The actions taken on infected files are the following: disinfect file/move file to quarantine. Default Offers standard security. The resource consumption level is low. All files and incoming&outgoing mail messages are scanned for viruses and spyware.
BitDefender Antivirus 2010 Shield Settings The scan options are organized as an expandable menu, very similar to those used for exploration in Windows. Click the box with "+" to open an option or the box with "-" to close an option. Note You can observe that some scan options, although the "+" sign appears, cannot be opened. The reason is that these options weren't selected yet. You will observe that if you select them, they can be opened.
BitDefender Antivirus 2010 Option Description .doc; .dot; .xls; .ppt; .wbk; .wiz; .pot; .ppa; .xla; .xlt; .vbs; .vbe; .mdb; .rtf; .htm; .hta; .html; .xml; .xtp; .php; .asp; .js; .shs; .chm; .lnk; .pif; .prc; .url; .smm; .pdf; .msi; .ini; .csc; .cmd; .bas; .eml and .nws. Scan user defined Only the files with the extensions specified extensions by the user will be scanned. These extensions must be separated by ";". Scan for riskware Scans for riskware. Detected files will be treated as infected.
BitDefender Antivirus 2010 Option Description Move file quarantine to Moves infected files into the quarantine. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. Second action Select from the drop-down menu the second action to take on infected files, in case the first action fails. Deny access and In case an infected file is detected, the access continue to this will be denied.
BitDefender Antivirus 2010 Option Description Scan incoming e-mail Scans all incoming e-mail messages. Scan outgoing e-mail Scans all outgoing e-mail messages. ⚫ Scan web (HTTP) traffic - scans the http traffic. ⚫ Show warning when a virus is found - opens an alert window when a virus is found in a file or in an e-mail message.
BitDefender Antivirus 2010 If you know and trust the detected application, click Allow. If you want to immediately close the application, click OK. Select the Rememeber this action for this application check box before making your choice and BitDefender will take the same action for the detected application in the future. The rule that is thus created will be listed in the table under Exclusions. BitDefender AVC Alert To configure the Active Virus Control, click BD AVC Settings.
BitDefender Antivirus 2010 Important Keep the Active Virus Control enabled in order to be protected against unknown viruses. If you want to be alerted and prompted for action by Active Virus Control whenever an application tries to perform a possible malicious action, select the Ask me before taking an action check box. Configuring the Protection Level The AVC protection level automatically changes when you set a new real-time protection level.
BitDefender Antivirus 2010 ⚫ Remove - remove an application from the list. ⚫ Edit - edit an application rule. 18.1.4. Disabling Real-time Protection If you want to disable real-time protection, a warning window will appear. You must confirm your choice by selecting from the menu how long you want the real-time protection to be disabled. You can disable real-time protection for 5, 15 or 30 minutes, for an hour, permanently or until the system restart. Warning This is a critical security issue.
BitDefender Antivirus 2010 Antiphishing White List You can see the web sites that BitDefender does not currently check for phishing content. To add a new web site to the white list, type its url address in the New address field and click Add. The white list should contain only web sites you fully trust. For example, add the web sites where you currently shop online. Note You can easily add web sites to the white list from the BitDefender Antiphishing toolbar integrated into your web browser.
BitDefender Antivirus 2010 There is a risk that a virus is already lodged in your system, before you even install BitDefender. This is why it's a very good idea to scan your computer for resident viruses after you've installed BitDefender. And it's definitely a good idea to frequently scan your computer for viruses. To configure and initiate on-demand scanning, go to Antivirus>Virus Scan in Expert Mode. Scan Tasks On-demand scanning is based on scan tasks.
BitDefender Antivirus 2010 There are three categories of scan tasks: ⚫ System tasks - contains the list of default system tasks. The following tasks are available: Default Task Description Deep System Scan Scans the entire system. In the default configuration, it scans for all types of malware threatening your system's security, such as viruses, spyware, adware, rootkits and others. System Scan Scans the entire system, except for archives.
BitDefender Antivirus 2010 ⚫ Delete - removes the selected task. Note Not available for system tasks. You cannot remove a system task. ⚫ Scan Now - runs the selected task, initiating an immediate scan. To the left of each task you can see the Properties button, that allows you to configure the task and view the scan logs. 18.2.2. Using Shortcut Menu A shortcut menu is available for each task. Right-click the selected task to open it.
BitDefender Antivirus 2010 ⚫ Clone task - duplicates the selected task. This is useful when creating new tasks, as you can modify the settings of the task duplicate. ⚫ Delete - deletes the selected task. Note Not available for system tasks. You cannot remove a system task. ⚫ Properties - opens the Properties window, Overview tab, where you can change the settings of the selected task.
BitDefender Antivirus 2010 Overview Here you can see information about the task (name, last run and schedule status) and set the scan settings. Choosing Scan Level You can easily configure the scan settings by choosing the scan level. Drag the slider along the scale to set the appropriate scan level. There are 3 scan levels: Protection level Description Permissive Offers reasonable detection efficiency. The resource consumption level is low. Only programs are scanned for viruses.
BitDefender Antivirus 2010 Protection level Description All files and archives are scanned for viruses and spyware. Besides the classical signature-based scan, the heuristic analysis is also used. A series of general options for the scanning process are also available: ⚫ Run the task with Low priority. Decreases the priority of the scan process. You will allow other programs to run faster and increase the time needed for the scan process to finish. ⚫ Minimize Scan Wizard to tray.
BitDefender Antivirus 2010 The scan options are organized as an expandable menu, very similar to those used for exploration in Windows. Click the box with "+" to open an option or the box with "-" to close an option. The scan options are grouped into 3 categories: ⚫ Scan Level. Specify the type of malware you want BitDefender to scan for by selecting the appropriate options from the Scan Level category. Option Description Scan for viruses Scans for known viruses.
BitDefender Antivirus 2010 Option Description wbk; wiz; pot; ppa; xla; xlt; vbs; vbe; mdb; rtf; htm; hta; html; xml; xtp; php; asp; js; shs; chm; lnk; pif; prc; url; smm; pdf; msi; ini; csc; cmd; bas; eml and nws. Scan user defined Only the files with the extensions specified extensions by the user will be scanned. These extensions must be separated by ";". Scan packed files Scans packed files. Scan inside archives Scans inside regular archives, such as .zip, .rar, .ace, .iso and others.
BitDefender Antivirus 2010 Action Description Take No Action No action will be taken on infected files. These files will appear in the report file. Disinfect files Remove the malware code from the infected files detected. Delete files Deletes infected files immediately, without any warning. Move files to Quarantine Moves infected files into the quarantine. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears.
BitDefender Antivirus 2010 Action Description Move files to Quarantine Moves hidden files into the quarantine. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. Note Please note that these hidden files are not the files that you deliberately hide from Windows. They are the files hidden by special programs, known as rootkits. Rootkits are not malicious in nature.
BitDefender Antivirus 2010 – Action to take when an encrypted suspect file is found. Select the action to be taken on suspicious files that are encrypted using Windows. The following options are available: Action Description Take no action Only log the suspicious files that are encrypted using Windows. After the scan is completed, you can open the scan log to view information on these files. Delete files Deletes suspicious files immediately, without any warning.
BitDefender Antivirus 2010 Scan Target You can see the list of local, network and removable drives as well as the files or folders added previously, if any. All checked items will be scanned when running the task. The section contains the following buttons: ⚫ Add Folder(s) - opens a browsing window where you can select the file(s) / folder(s) that you want to be scanned. Note You can also use drag and drop to add files/folders to the list.
BitDefender Antivirus 2010 ⚫ All Entries - to scan all drives, no matter if they are local, in the network or removable. Note If you want to scan your entire computer, select the checkbox corresponding to All Entries. Click OK to save the changes and close the window. To run the task, just click Scan. Viewing the Scan Target of System Tasks You can not modify the scan target of the scan tasks from the System Tasks category. You can only see their scan target.
BitDefender Antivirus 2010 Scheduling Scan Tasks With complex tasks, the scanning process will take some time and it will work best if you close all other programs. That is why it is best for you to schedule such tasks when you are not using your computer and it has gone into the idle mode. To see the schedule of a specific task or to modify it, right-click the task and select Schedule. If you are already in a task's Properties window, select the Scheduler tab.
BitDefender Antivirus 2010 Click OK to save the changes and close the window. To run the task, just click Scan. 18.2.5. Scanning Files and Folders Before you initiate a scanning process, you should make sure that BitDefender is up to date with its malware signatures. Scanning your computer using an outdated signature database may prevent BitDefender from detecting new malware found since the last update. To verify when the last update was performed, go to Update>Update in Advanced View.
BitDefender Antivirus 2010 Immediate Scanning To scan your computer or part of it you can run the default scan tasks or your own scan tasks. This is called immediate scanning. To run a scan task, use one of the following methods: ⚫ double-click the desired scan task in the list. ⚫ click the Scan now button corresponding to the task. ⚫ select the task and then click Run Task. The Antivirus Scan wizard will appear and guide you through the scanning process.
BitDefender Antivirus 2010 Drag File Drop File The Antivirus Scan wizard will appear and guide you through the scanning process. Manual Scanning Manual scanning consists in directly selecting the object to be scanned using the BitDefender Manual Scan option from the BitDefender program group in the Start Menu. Note Manual scanning is very useful, as it can be performed when Windows works in Safe Mode, too.
BitDefender Antivirus 2010 Manual Scanning Click Add Folder, select the location you want to scan and click OK. If you want to scan multiple folders, repeat this action for each additional location. The paths to the selected locations will appear in the Scan Target column. If you change your mind about the location, just click the Remove button next to it. Click the Remove All Paths button to remove all the locations that were added to the list. When you are done selecting the locations, click Continue.
BitDefender Antivirus 2010 Scanning You can see the scan status and statistics (scanning speed, elapsed time, number of scanned / infected / suspicious / hidden objects and other). Wait for BitDefender to finish scanning. Note The scanning process may take a while, depending on the complexity of the scan. Password-protected archives. If BitDefender detects a password-protected archive during scanning and the default action is Prompt for password, you will be prompted to provide the password.
BitDefender Antivirus 2010 Stopping or pausing the scan. You can stop scanning anytime you want by clicking Stop&Yes. You will go directly to the last step of the wizard. To temporarily stop the scanning process, just click Pause. You will have to click Resume to resume scanning. Step 2/3 - Select Actions When the scanning is completed, a new window will appear, where you can see the scan results. Actions You can see the number of issues affecting your system.
BitDefender Antivirus 2010 Action Description Disinfect Removes the malware code from infected files. Delete Deletes detected files. Move to quarantine Moves detected files to quarantine. Quarantined files cannot be executed or opened; therefore, the risk of getting infected disappears. Rename files Changes the name of hidden files by appending .bd.ren to their name. As a result, you will be able to search for and find such files on your computer, if any.
BitDefender Antivirus 2010 Summary You can see the results summary. If you want comprehensive information on the scanning process, click View log to view the scan log. Important If required, please restart your system in order to complete the cleaning process. Click Close to close the window. BitDefender Could Not Solve Some Issues In most cases BitDefender successfully disinfects the infected files it detects or it isolates the infection. However, there are issues that cannot be solved.
BitDefender Antivirus 2010 18.2.6. Viewing Scan Logs To see the scan results after a task has run, right-click the task and select Logs. The following window will appear: Scan Logs Here you can see the report files generated each time the task was executed. For each file you are provided with information on the status of the logged scanning process, the date and time when the scanning was performed and a summary of the scanning results. Two buttons are available: ⚫ Delete - to delete the selected scan log.
BitDefender Antivirus 2010 Scan Log Example The scan log contains detailed information about the logged scanning process, such as scanning options, the scanning target, the threats found and the actions taken on these threats. 18.3. Objects Excluded from Scanning There are cases when you may need to exclude certain files from scanning. For example, you may want to exclude an EICAR test file from on-access scanning or .avi files from on-demand scanning.
BitDefender Antivirus 2010 Exceptions You can see the objects (files, folders, extensions) that are excluded from scanning. For each object you can see if it is excluded from on-access, on-demand scanning or both. Note The exceptions specified here will NOT apply for contextual scanning. Contextual scanning is a type of on-demand scanning: you right-click the file or folder you want to scan and select Scan with BitDefender. To remove an entry from the table, select it and click the Delete button.
BitDefender Antivirus 2010 You can click Discard to revert the changes made to the rule table, provided that you have not saved them by clicking Apply. 18.3.1. Excluding Paths from Scanning To exclude paths from scanning, click the Add button. You will be guided through the process of excluding paths from scanning by the configuration wizard that will appear. Step 1/4 - Select Object Type Object Type Select the option of excluding a path from scanning. Click Next.
BitDefender Antivirus 2010 Step 2/4 - Specify Excluded Paths Excluded Paths To specify the paths to be excluded from scanning use either of the following methods: ⚫ Click Browse, select the file or folder that you want to be excluded from scanning and then click Add. ⚫ Type the path that you want to be excluded from scanning in the edit field and click Add. Note If the provided path does not exist, an error message will appear. Click OK and check the path for validity.
BitDefender Antivirus 2010 Step 3/4 - Select Scanning Type Scanning Type You can see a table containing the paths to be excluded from scanning and the type of scanning they are excluded from. By default, the selected paths are excluded from both on-access and on-demand scanning. To change when to apply the exception, click on the right column and select the desired option from the list. Click Next.
BitDefender Antivirus 2010 Step 4/4 - Scan Excluded Files Scan Excluded Files It is highly recommended to scan the files in the specified paths to make sure that they are not infected. Select the check box to scan these files before excluding them from scanning. Click Finish. 18.3.2. Excluding Extensions from Scanning To exclude extensions from scanning, click the Add button. You will be guided through the process of excluding extensions from scanning by the configuration wizard that will appear.
BitDefender Antivirus 2010 Step 1/4 - Select Object Type Object Type Select the option of excluding extensions from scanning. Click Next.
BitDefender Antivirus 2010 Step 2/4 - Specify Excluded Extensions Excluded Extensions To specify the extensions to be excluded from scanning use either of the following methods: ⚫ Select from the menu the extension that you want to be excluded from scanning and then click Add. Note The menu contains a list of all the extensions registered on your system. When you select an extension, you can see its description, if available.
BitDefender Antivirus 2010 Step 3/4 - Select Scanning Type Scanning Type You can see a table containing the extensions to be excluded from scanning and the type of scanning they are excluded from. By default, the selected extensions are excluded from both on-access and on-demand scanning. To change when to apply the exception, click on the right column and select the desired option from the list. Click Next.
BitDefender Antivirus 2010 Step 4/4 - Select Scanning Type Scanning Type It is highly recommended to scan the files having the specified extensions to make sure that they are not infected. Click Finish. 18.4. Quarantine Area BitDefender allows isolating the infected or suspicious files in a secure area, named quarantine.
BitDefender Antivirus 2010 Quarantine The Quarantine section displays all the files currently isolated in the Quarantine folder. For each quarantined file, you can see its name, the name of the detected virus, the path to its original location and the submission date. Note When a virus is in quarantine it cannot do any harm because it cannot be executed or read. 18.4.1. Managing Quarantined Files You can send any selected file from the quarantine to the BitDefender Lab by clicking Send.
BitDefender Antivirus 2010 18.4.2. Configuring Quarantine Settings To configure the quarantine settings, click Settings. A new window will appear. Quarantine Settings Using the quarantine settings, you can set BitDefender to automatically perform the following actions: Delete old files. To automatically delete old quarantined files, check the corresponding option.
BitDefender Antivirus 2010 Automatically submit files. To automatically submit quarantined files, check the corresponding option. You must specify the frequency with which to submit files. Note By default, BitDefender will automatically submit quarantined files every 60 minutes. Scan quarantined files after update. To automatically scan quarantined files after each update performed, check the corresponding option.
BitDefender Antivirus 2010 19. Privacy Control BitDefender monitors dozens of potential “hotspots” in your system where spyware might act, and also checks any changes made to your system and software. It is effective in blocking Trojan horses and other tools installed by hackers, who try to compromise your privacy and send your personal information, like credit card numbers, from your computer to the hacker. 19.1.
BitDefender Antivirus 2010 ⚫ Identity Control - protects your confidential data by filtering all outgoing web (HTTP), e-mail (SMTP) and instant messaging traffic according to the rules you create in the Identity section. ⚫ Registry Control - asks for your permission whenever a program tries to modify a registry entry in order to be executed at Windows start-up. ⚫ Cookie Control - asks for your permission whenever a new website tries to set a cookie.
BitDefender Antivirus 2010 You can create rules to protect any piece of information you might consider personal or confidential, from your phone number or e-mail address to your bank account information. Multiuser support is provided so that users logging on to different Windows user accounts can configure and use their own identity protection rules.
BitDefender Antivirus 2010 Identity Control If you want to use Identity Control, follow these steps: 1. Select the Enable Identity Control check box. 2. Create rules to protect your sensitive data. For more information, please refer to “Creating Identity Rules” (p. 151). 3. If needed, define specific exclusions from the rules you have created. For more information, please refer to “Defining Exclusions” (p. 154). 4.
BitDefender Antivirus 2010 Step 1/4 - Welcome Window Welcome Window Click Next.
BitDefender Antivirus 2010 ⚫ Rule Name - type the name of the rule in this edit field. ⚫ Rule Type - choose the rule type (address, name, credit card, PIN, SSN etc). ⚫ Rule Data - type the data you want to protect in this edit field. For example, if you want to protect your credit card number, type all or part of it here. Note If you enter less than three characters, you will be prompted to validate the data.
BitDefender Antivirus 2010 You can choose to apply the rule only if the rule data matches whole words or if the rule data and the detected string case match. Specify the users for which the rule applies. ⚫ Only for me (current user) - the rule will apply only to your user account. ⚫ Limited user accounts - the rule will apply to you and all limited Windows accounts. ⚫ All users - the rule will apply to all Windows accounts. Click Next.
BitDefender Antivirus 2010 To open the window where you can manage exceptions, click Exclusions. Exclusions To add an exception, follow these steps: 1. Click the Add button to add a new entry in the table. 2. Double-click Specify excluded item and provide the web site, the e-mail address or the IM contact that you want to add as exception. 3. Double-click Traffic type and choose from the menu the option corresponding to the type of address previously provided.
BitDefender Antivirus 2010 Edit Rule Here you can change the name, description and parameters of the rule (type, data and traffic). Click OK to save the changes. 19.2.4. Rules Defined by Other Administrators When you are not the only user with administrative rights on your system, the other administrators can create identity rules of their own.
BitDefender Antivirus 2010 Registry Control keeps an eye on the Windows Registry - this is again useful for detecting Trojan horses. It will alert you whenever a program will try to modify a registry entry in order to be executed at Windows start-up. You can see the program that is trying to modify Windows Registry. If you do not recognize the program and if it seems suspicious, click Block to prevent it from modifying Windows Registry. Otherwise, click Allow to permit the modification.
BitDefender Antivirus 2010 Registry Control You can see the rules created so far listed in the table. To delete a rule, select it and click the Delete button. 19.4. Cookie Control Cookies are a very common occurrence on the Internet. They are small files stored on your computer. Websites create these cookies in order to keep track of specific information about you. Cookies are generally made to make your life easier.
BitDefender Antivirus 2010 You can see the name of the application that is trying to send the cookie file. Click Yes or No and a rule will be created, applied and listed in the rules table. Cookie Alert This will help you to choose which websites you trust and which you don't. Note Because of the great number of cookies used on the Internet today, Cookie Control can be quite bothersome to begin with. At first, it will ask a lot of questions about sites trying to place cookies on your computer.
BitDefender Antivirus 2010 Cookie Control You can see the rules created so far listed in the table. Important The rules are listed in order of their priority starting from the top, meaning the first rule has the highest priority. Drag&drop rules in order to change their priority. To delete a rule, select it and click the Delete button. To modify the rule parameters, select the rule and click the Edit button or double-click it. Make the desired changes in the configuration window.
BitDefender Antivirus 2010 Select Address, Action and Direction You can set the parameters: ⚫ Domain address - type in the domain on which the rule should apply. ⚫ Action - select the action of the rule. Action Description Allow The cookies on that domain will execute. Deny The cookies on that domain will not execute. ⚫ Direction - select the traffic direction. Type Description Outgoing The rule applies only for the cookies that are sent out back to the connected site.
BitDefender Antivirus 2010 19.5. Script Control Scripts and other codes such as ActiveX controls and Java applets, which are used to create interactive web pages, can be programmed to have harmful effects. ActiveX elements, for example, can gain total access to your data and they can read data from your computer, delete information, capture passwords and intercept messages while you're online. You should only accept active content from sites you fully know and trust.
BitDefender Antivirus 2010 Script Control You can see the rules created so far listed in the table. Important The rules are listed in order of their priority starting from the top, meaning the first rule has the highest priority. Drag&drop rules in order to change their priority. To delete a rule, select it and click the Delete button. To modify the rule parameters, select the rule and click the Edit button or double-click it. Make the desired changes in the configuration window.
BitDefender Antivirus 2010 Select Address and Action You can set the parameters: ⚫ Domain address - type in the domain on which the rule should apply. ⚫ Action - select the action of the rule. Action Description Allow The scripts on that domain will execute. Deny The scripts on that domain will not execute. Click Finish.
BitDefender Antivirus 2010 20. Vulnerability An important step in protecting your computer against malicious persons and applications is to keep up to date the operating system and the applications you regularly use. Moreover, to prevent unauthorized physical access to your computer, strong passwords (passwords that cannot be easily guessed) must be configured for each Windows user account. BitDefender regularly checks your system for vulnerabilities and notifies you about the existing issues. 20.1.
BitDefender Antivirus 2010 Important To be automatically notified about system or application vulnerabilities, keep the Automatic Vulnerability Checking enabled. 20.1.1. Fixing Vulnerabilities Depending on the issue, to fix a specific vulnerability proceed as follows: ⚫ If Windows updates are available, click Install in the Action column to install them. ⚫ If an application is outdated, use the Home Page link provided to download and install the latest version of that application.
BitDefender Antivirus 2010 Automatic Vulnerability Checking Settings Select the check boxes corresponding to the system vulnerabilities you want to be regularly checked. ⚫ Critical Windows Updates ⚫ Regular Windows Updates ⚫ Application Updates ⚫ Weak Passwords Note If you clear the check box corresponding to a specific vulnerability, BitDefender will no longer notify you about the related issues.
BitDefender Antivirus 2010 21. Instant Messaging (IM) Encryption By default, BitDefender encrypts all your instant messaging chat sessions provided that: ⚫ Your chat partner has a BitDefender version installed that supports IM Encryption and IM Encryption is enabled for the instant messaging application used for chatting. ⚫ You and your chat partner use either Yahoo Messenger or Windows Live (MSN) Messenger.
BitDefender Antivirus 2010 Instant Messaging Encryption By default, IM Encryption is enabled for both Yahoo Messenger and Windows Live (MSN) Messenger. You can choose to disable IM Encryption for a specific chat application only or completely. Two tables are displayed: ⚫ Encryption Exclusions - lists the user IDs and the associated IM program for which encryption is disabled. To remove a contact from the list, select it and click the Remove button.
BitDefender Antivirus 2010 1. Click the Add button to open the configuration window. Adding Contacts 2. Type in the edit field the user ID of your contact. 3. Select the instant messaging application associated with the contact. 4. Click OK.
BitDefender Antivirus 2010 22. Game / Laptop Mode The Game / Laptop Mode module allows you to configure the special operation modes of BitDefender: ⚫ Game Mode temporarily modifies the product settings so as to minimize the resource consumption when you play. ⚫ Laptop Mode prevents scheduled tasks from running when the laptop is running on battery in order to save battery power. 22.1. Game Mode Game Mode temporarily modifies protection settings so as to minimize their impact on system performance.
BitDefender Antivirus 2010 Game Mode At the top of the section, you can see the status of the Game Mode. You can click Turn On Game Mode Mode or Turn Off Game Mode to change the current status. 22.1.1. Configuring Automatic Game Mode Automatic Game Mode allows BitDefender to automatically enter Game Mode when a game is detected.
BitDefender Antivirus 2010 Note If you do not want BitDefender to automatically enter Game Mode, clear the Automatic Game Mode check box. 22.1.2. Managing the Game List BitDefender automatically enters Game Mode when you start an application from the game list. To view and manage the game list, click Manage Games. A new window will appear. Game List New applications are automatically added to the list when: ⚫ You start a game from the BitDefender's list of known games. To view this list, click Games List.
BitDefender Antivirus 2010 Adding or Editing Games When you add or edit an entry from the game list, the following window will appear: Add Game Click Browse to select the application or type the full path to the application in the edit field. If you do not want to automatically enter Game Mode when the selected application is started, select Disable. Click OK to add the entry to the game list. 22.1.3.
BitDefender Antivirus 2010 Advanced Settings 2. Under the Use HotKey option, set the desired hotkey: ⚫ Choose the modifier keys you want to use by checking one the following: Control key (Ctrl), Shift key (Shift) or Alternate key (Alt). ⚫ In the edit field, type the letter corresponding to the regular key you want to use. For example, if you want to use the Ctrl+Alt+D hotkey, you must check only Ctrl and Alt and type D. Note Removing the check mark next to Use HotKey will disable the hotkey. 3.
BitDefender Antivirus 2010 Laptop Mode You can see whether Laptop Mode is enabled or not. If Laptop Mode is enabled, BitDefender will apply the configured settings while the laptop is running on battery. 22.2.1. Configuring Laptop Mode Settings To configure the behaviour on scheduled tasks, use these options: ⚫ Enable this module to modify Antivirus scan tasks schedules - to prevent scheduled scan tasks from running while in Laptop Mode.
BitDefender Antivirus 2010 23. Home Network The Network module allows you to manage the BitDefender products installed on your home computers from a single computer. Network Map To be able to manage the BitDefender products installed on your home computers, you must follow these steps: 1. Join the BitDefender home network on your computer. Joining the network consists in configuring an administrative password for the home network management. 2.
BitDefender Antivirus 2010 Configure Password 2. Type the same password in each of the edit fields. 3. Click OK. You can see the computer name appearing in the network map. 23.2. Adding Computers to the BitDefender Network Before you can add a computer to the BitDefender home network, you must configure the BitDefender home management password on the respective computer. To add a computer to the BitDefender home network, follow these steps: 1. Click Add Computer.
BitDefender Antivirus 2010 Add Computer You can see the list of computers in the network. The icon meaning is as follows: ⚫ Indicates an online computer with no BitDefender products installed. ⚫ Indicates an online computer with BitDefender installed. ⚫ Indicates an offline computer with BitDefender installed. 3. Do one of the following: ⚫ Select from the list the name of the computer to add. ⚫ Type the IP address or the name of the computer to add in the corresponding field. 4. Click Add.
BitDefender Antivirus 2010 Authenticate 5. Type the home management password configured on the respective computer. 6. Click OK. If you have provided the correct password, the selected computer name will appear in the network map. Note You can add up to five computers to the network map. 23.3. Managing the BitDefender Network Once you have successfully created a BitDefender home network, you can manage all BitDefender products from a single computer.
BitDefender Antivirus 2010 Network Map If you move the mouse cursor over a computer from the network map, you can see brief information about it (name, IP address, number of issues affecting the system security, BitDefender registration status). If you click a computer name in the network map, you can see all the administrative tasks you can run on the remote computer. ⚫ Remove PC from home network Allows you to remove a PC from the network.
BitDefender Antivirus 2010 ⚫ Fix all issues on this PC Allows you to fix the issues that are affecting the security of this computer by following the Fix All Issues wizard. ⚫ View History/Events Allows you access to the History&Events module of the BitDefender product installed on this computer. ⚫ Update Now Intitiates the Update process for the BitDefender product installed on this computer.
BitDefender Antivirus 2010 24. Update New malware is found and identified every day. This is why it is very important to keep BitDefender up to date with the latest malware signatures. If you are connected to the Internet through broadband or DSL, BitDefender takes care of this itself. By default, it checks for updates when you turn on your computer and every hour after that.
BitDefender Antivirus 2010 Automatic Update Here you can see when the last check for updates and the last update were performed, as well as information about the last update performed (if successful or the errors that occurred). Also, information about the current engine version and the number of signatures is displayed. If you open this section during an update, you can see the download status. Important To be protected against the latest threats keep the Automatic Update enabled.
BitDefender Antivirus 2010 The Update module will connect to the BitDefender update server and will verify if any update is available. If an update was detected, depending on the options set in the Manual Update Settings section, you will be asked to confirm the update or the update will be made automatically. Important It may be necessary to restart the computer when you have completed the update. We recommend doing it as soon as possible.
BitDefender Antivirus 2010 Update Settings The update settings are grouped into 4 categories (Update Location Settings, Automatic Update Settings, Manual Update Settings and Advanced Settings). Each category will be described separately. 24.2.1. Setting Update Locations To set the update locations, use the options from the Update Location Settings category.
BitDefender Antivirus 2010 Note We recommend you to set as primary update location the local mirror and to leave the alternate update location unchanged, as a fail-safe plan in case the local mirror becomes unavailable. In case the company uses a proxy server to connect to the Internet, check Use proxy and then click Proxy Settings to configure the proxy settings. For more information, please refer to “Managing Proxies” (p. 188) 24.2.2.
BitDefender Antivirus 2010 Note If BitDefender is updated while a scan is in progress, the scan process will be aborted. ⚫ Don't update if game mode is on - BitDefender will not update if the game mode is turned on. In this way, you can minimize the product’s influence on system performance during games. 24.2.5. Managing Proxies If your company uses a proxy server to connect to the Internet, you must specify the proxy settings in order for BitDefender to update itself.
BitDefender Antivirus 2010 on to that account. If the proxy server requires a username and a password, you must specify them in the corresponding fields. ⚫ Default Browser Proxy - proxy settings of the current user, extracted from the default browser. If the proxy server requires a username and a password, you must specify them in the corresponding fields. Note The supported web browsers are Internet Explorer, Mozilla Firefox and Opera.
BitDefender Antivirus 2010 25. Registration To find complete information on your BitDefender product and the registration status, go to Registration in Expert Mode. Registration This section displays: ⚫ Product Information: the BitDefender product and version. ⚫ Registration Information: the e-mail address used to log your BitDefender account (if configured), the current license key and how many days are left until the license expires. 25.1.
BitDefender Antivirus 2010 Registration You can see the BitDefender registration status, the current license key and how many days are left until the license expires. To register BitDefender Antivirus 2010: 1. Type the license key in the edit field. Note You can find your license key: ⚫ on the CD label. ⚫ on the product registration card. ⚫ in the online purchase e-mail. If you do not have a BitDefender license key, click the provided link to go to the BitDefender online store and buy one. 2.
BitDefender Antivirus 2010 Important You must create an account within 15 days after installing BitDefender (if you register it with a license key, the deadline is extended to 30 days). Otherwise, BitDefender will no longer update. If you have not yet created a BitDefender account, click Activate Product to open the account registration window. Account Creation If you do not want to create a BitDefender account at the moment, select Register later and click Finish.
BitDefender Antivirus 2010 ⚫ Password - type in a password for your BitDefender account. The password must be between 6 and 16 characters long. ⚫ Re-type password - type in again the previously specified password. Note Once the account is activated, you can use the provided e-mail address and password to log in to your account at http://myaccount.bitdefender.com. 3. Optionally, BitDefender can inform you about special offers and promotions using the e-mail address of your account.
BitDefender Antivirus 2010 4. Click Sign in. 5. Click Finish to complete the wizard.
BitDefender Antivirus 2010 Integration into Windows and Third-Party Software 195
BitDefender Antivirus 2010 26. Integration into Windows Contextual Menu The Windows contextual menu appears whenever you right-click a file or folder on your computer or objects on your desktop. Windows Contextual Menu BitDefender integrates into the Windows contextual menu to help you easily scan files for viruses. You can quickly locate the BitDefender option on the contextual menu by looking for the BitDefender icon. 26.1.
BitDefender Antivirus 2010 5. Click Custom and configure the scanning options as needed. To find out what an option does, keep the mouse over it and read the description displayed at the bottom of the window. 6. Click OK to save the changes. 7. Click OK to confirm and apply the new scanning options. Important You should not change the scanning options of this scanning method unless you have a strong reason to do so.
BitDefender Antivirus 2010 27. Integration into Web Browsers BitDefender protects you against phishing attempts when you are surfing the Internet. It scans the accessed web sites and alerts you if there are any phishing threats. A White List of web sites that will not be scanned by BitDefender can be configured.
BitDefender Antivirus 2010 ▸ Ask before adding to whitelist - prompts you before adding a web site to the White List. ⚫ Add to White List - adds the current web site to the White List. Note Adding a site to the White List means that BitDefender will not scan the site for phishing attempts anymore. We recommend you to add to the White List only sites that you fully trust. ⚫ White List - opens the White List.
BitDefender Antivirus 2010 ⚫ Help - opens the help file. ⚫ About - opens a window where you can see information about BitDefender and where to look for help in case something unexpected appears.
BitDefender Antivirus 2010 28. Integration into Instant Messenger Programs BitDefender offers encryption capabilities to protect your confidential documents and your instant messaging conversations through Yahoo Messenger and MSN Messenger. By default, BitDefender encrypts all your instant messaging chat sessions provided that: ⚫ Your chat partner has a BitDefender version installed that supports IM Encryption and IM Encryption is enabled for the instant messaging application used for chatting.
BitDefender Antivirus 2010 How To 202
BitDefender Antivirus 2010 29. How to Scan Files and Folders Scanning is easy and flexible with BitDefender. There are 4 ways to set BitDefender to scan files and folders for viruses and other malware: ⚫ Using Windows Contextual Menu ⚫ Using Scan Tasks ⚫ Using BitDefender Manual Scan ⚫ Using Scan Activity Bar Once you initiate a scan, the Antivirus Scan wizard will appear and guide you through the process. For detailed information about this wizard, please refer to “Antivirus Scan Wizard” (p. 51). 29.1.
BitDefender Antivirus 2010 Running Scan Tasks in Intermediate Mode In Intermediate Mode, you can run a number of pre-configured scan tasks. You can also configure and run custom scan tasks to scan specific locations on your computer using custom scanning options. Follow these steps to run a scan task in Intermediate Mode: 1. Click the Antivirus tab. 2. On the left-side Quick Tasks area, click System Scan to start a standard scan of the entire computer.
BitDefender Antivirus 2010 2. Click the Virus Scan tab. Here you can find a number of default scan tasks and you can create your own scan tasks. These are the default scan tasks that you can use: Default Task Description Deep System Scan Scans the entire system. In the default configuration, it scans for all types of malware threatening your system's security, such as viruses, spyware, adware, rootkits and others. System Scan Scans the entire system, except for archives.
BitDefender Antivirus 2010 5. Click Continue to start the scan. 6. Follow the Antivirus Scan wizard to complete the scan. What is Safe Mode? Safe Mode is a special way to start Windows, used mainly to troubleshoot problems affecting normal operation of Windows. Such problems range from conflicting drivers to viruses preventing Windows from starting normally. In Safe Mode, Windows loads only a minimum of operating system components and basic drivers. Only a few applications work in Safe Mode.
BitDefender Antivirus 2010 30. How to Schedule Computer Scan Scanning your computer periodically is a best practice to keep your computer free from malware. BitDefender allows you to schedule scan tasks so that you can automatically scan your computer. To schedule BitDefender to scan your computer, follow these steps: 1. Open BitDefender and switch the user interface to Expert Mode. 2. Click Antivirus on the left-side menu. 3. Click the Virus Scan tab.
BitDefender Antivirus 2010 4. Right-click the desired scan task and select Schedule. A new window will appear. 5. Schedule the task to run as needed: ⚫ To run the scan task one-time only, select Once and specify the start date and time. ⚫ To run the scan task after the system startup, select On system startup. You can specify how long after the startup the task should start running (in minutes).
BitDefender Antivirus 2010 Troubleshooting and Getting Help 209
BitDefender Antivirus 2010 31. Troubleshooting This chapter presents some problems you may encounter when using BitDefender and provides you with possible solutions to these problems. Most of these problems can be solved through the appropriate configuration of the product settings. If you cannot find your problem here, or if the presented solutions do not solve it, you can contact the BitDefender technical support representatives as presented in chapter “Support” (p. 215). 31.1.
BitDefender Antivirus 2010 Error Description&Solution 2. Run the uninstall tool using administrator privileges. 3. Restart your computer. 4. Start the setup wizard again to install BitDefender. The BitDefender product is You are trying to install BitDefender on an unsupported not compatible with your operating system. Please check the “System operating system. Requirements” (p. 2) to find out the operating systems you can install BitDefender on.
BitDefender Antivirus 2010 1. Clean up the system after the failed installation. If the installation fails, some BitDefender registry keys and files may remain in your system. Such remainders may prevent a new installation of BitDefender. They may also affect system performance and stability. This is why you must remove them before you try to install the product again. If the error screen provides a button to run an uninstall tool, click that button to clean up the system. Otherwise, proceed as follows: a.
BitDefender Antivirus 2010 ⚫ temporary communication errors between the BitDefender services. ⚫ some of the BitDefender services are stopped. ⚫ other security solutions running on your computer at the same time with BitDefender. ⚫ viruses on your system affect the normal operation of BitDefender. To troubleshoot this error, try these solutions: 1. Wait a few moments and see if anything changes. The error may be temporary. 2. Restart the computer and wait a few moments until BitDefender is loaded.
BitDefender Antivirus 2010 If this information was not helpful, you can contact BitDefender for support as described in section “Support” (p. 215).
BitDefender Antivirus 2010 32. Support As a valued provider, BitDefender strives to provide its customers with an unparalleled level of fast and accurate support. The BitDefender Knowledge Base provides you with articles that contain solutions to most of your problems and questions related to BitDefender. If you cannot find the solution in the Knowledge Base, you can contact the BitDefender Customer Care.
BitDefender Antivirus 2010 32.3. Contact Information Efficient communication is the key to a successful business. During the past 10 years BITDEFENDER has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us. 32.3.1. Web Addresses Sales department: sales@bitdefender.com Technical support: www.bitdefender.
BitDefender Antivirus 2010 Deutschland Office: +49 2301 91 84 222 Sales: vertrieb@bitdefender.de Technical support: http://kb.bitdefender.de Web: http://www.bitdefender.de UK and Ireland Business Centre 10 Queen Street Newcastle, Staffordshire ST5 1ED E-mail: info@bitdefender.co.uk Phone: +44 (0) 8451-305096 Sales: sales@bitdefender.co.uk Technical support: http://www.bitdefender.com/help Web: http://www.bitdefender.co.
BitDefender Antivirus 2010 BitDefender Rescue CD 218
BitDefender Antivirus 2010 33. Overview BitDefender Antivirus 2010 comes with a bootable CD (BitDefender Rescue CD) capable to scan and disinfect all existing hard drives before your operating system starts. You should use BitDefender Rescue CD any time your operating system is not working properly because of virus infections. That usually happens when you don't use an antivirus product.
BitDefender Antivirus 2010 33.2. Included Software BitDefender Rescue CD includes the following software packages. Xedit This is a text file editor. Vim This is a powerful text file editor, containing syntax highlighting, a GUI, and much more. For more information, please refer to the Vim homepage. Xcalc This is a calculator. RoxFiler RoxFiler is a fast and powerful graphical file manager. For more information, please refer to the RoxFiler homepage.
BitDefender Antivirus 2010 For more information, please refer to the Nessus homepage. Iptraf Iptraf is an IP Network Monitoring Software. For more information, please refer to the Iptraf homepage. Iftop Iftop displays bandwidth usage on an interface. For more information, please refer to the Iftop homepage. MTR MTR is a network diagnostic tool. For more information, please refer to the MTR homepage. PPPStatus PPPStatus displays statistics about the incoming and outgoing TCP/IP traffic.
BitDefender Antivirus 2010 34. BitDefender Rescue CD Howto This chapter contains information on how to start and stop the BitDefender Rescue CD, scan your computer for malware as well as save data from your compromised Windows PC to a removable device. However, by using the software applications that come with the CD, you can do many tasks the description of which goes far beyond the scope of this user's guide. 34.1.
BitDefender Antivirus 2010 The Desktop 34.2. Stop BitDefender Rescue CD You can safely shut down your computer by selecting Exit from the BitDefender Rescue CD contextual menu (right-click to open it) or by issuing the halt command in a terminal. Choose "EXIT" When BitDefender Rescue CD has successfully closed all programs it will show a screen like the following image. You may remove the CD in order to boot from your hard drive. Now it's ok to turn off your computer or to reboot it.
BitDefender Antivirus 2010 Wait for this message when shutting down 34.3. How do I perform an antivirus scan? A wizard will appear when the boot process has finished and allow you to full scan your computer. All you have to do is click the Start button. Note If your screen resolution isn't high enough, you will be asked to start scanning in text-mode. Follow the three-step guided procedure to complete the scanning process. 1.
BitDefender Antivirus 2010 1. Double click the START SCANNER icon on the Desktop. This will launch the BitDefender Scanner for Unices. 2. Click Scanner, a new window will appear. 3. Select the directory you wish to scan and click Open to start scanning using the same wizard that appeared when you first booted. ⚫ Use the contextual menu - browse your folders, right-click a file or directory and select Send to. Then choose BitDefender Scanner. ⚫ Or you can issue the next command as root, from a terminal.
BitDefender Antivirus 2010 Connection Description netcardconfig Select this type of connection when you are using a local area network (LAN) to access the Internet. It is also suitable for wireless connections. gprsconnect Select this type of connection when you are accessing the Internet over a mobile phone network by using GPRS (General Packet Radio Service) protocol. Of course you can use also a GPRS modem instead of a mobile phone.
BitDefender Antivirus 2010 Update Signatures 2. Do one of the following: ▸ Select Cumulative to install signatures already saved on your hard disk by browsing your computer and loading the cumulative.zip file. ▸ Select Update to immediately connect to the internet and download the latest virus signatures. 3. Click OK. 34.5.1.
BitDefender Antivirus 2010 6. Press F2 to save the current file, confirm saving, and then press F10 to close it. 7. Type the command: bdscan update. 34.6. How do I save my data? Let's assume that you cannot start your Windows PC due to some unknown issues. At the same time, you desperately need to access some important data from your computer. This is where BitDefender Rescue CD comes in handy.
BitDefender Antivirus 2010 Desktop Screen 3. Double-click the partition where the data you want to save is located (e.g. [sda3]). Note When working with BitDefender Rescue CD, you will deal with Linux-type partition names. So, [sda1] will probably correspond to the (C:) Windows-type partition, [sda3] to (F:), and [sdb1] to the memory stick. Important If the computer was not properly shut down, it is possible that certain partitions were not mounted automatically. To mount a partition, follow these steps.
BitDefender Antivirus 2010 Saving Data 6. Type /media/sdb1/ into the corresponding textbox and click Copy. Please be aware that depending on your computer configuration it might be sda1 instead of sdb1. 34.7. How do I use console mode? If your screen resolution is not high enough to run the graphical user interface, you can run the BitDefender Rescue CD in console mode. The simple text mode allows you to perform a complete scan of your computer.
BitDefender Antivirus 2010 Glossary ActiveX ActiveX is a model for writing programs so that other programs and the operating system can call them. ActiveX technology is used with Microsoft Internet Explorer to make interactive Web pages that look and behave like computer programs, rather than static pages. With ActiveX, users can ask or answer questions, use push buttons, and interact in other ways with the Web page. ActiveX controls are often written using Visual Basic.
BitDefender Antivirus 2010 Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text. In addition, most modern browsers can present multimedia information, including sound and video, though they require plug-ins for some formats. Command line In a command line interface, the user types commands in the space provided directly on the screen using command language.
BitDefender Antivirus 2010 Filename extension The portion of a filename, following the final point, which indicates the kind of data stored in the file. Many operating systems use filename extensions, e.g. Unix, VMS, and MS-DOS. They are usually from one to three letters (some sad old OSes support no more than three). Examples include "c" for C source code, "ps" for PostScript, "txt" for arbitrary text. Heuristic A rule-based method of identifying new viruses.
BitDefender Antivirus 2010 exists on tapes or disks. Every computer comes with a certain amount of physical memory, usually referred to as main memory or RAM. Non-heuristic This method of scanning relies on specific virus signatures. The advantage of the non-heuristic scan is that it is not fooled by what might seem to be a virus, and does not generate false alarms. Packed programs A file in a compression format.
BitDefender Antivirus 2010 Report file A file that lists actions that have occurred. BitDefender maintains a report file listing the path scanned, the folders, the number of archives and files scanned, how many infected and suspicious files were found. Rootkit A rootkit is a set of software tools which offer administrator-level access to a system.
BitDefender Antivirus 2010 sends information back to the spyware's home base via the user's Internet connection. Because spyware is using memory and system resources, the applications running in the background can lead to system crashes or general system instability. Startup items Any files placed in this folder will open when the computer starts. For example, a startup screen, a sound file to be played when the computer first starts, a reminder calendar, or application programs can be startup items.
BitDefender Antivirus 2010 itself over and over again is relatively easy to produce. Even such a simple virus is dangerous because it will quickly use all available memory and bring the system to a halt. An even more dangerous type of virus is one capable of transmitting itself across networks and bypassing security systems. Virus definition The binary pattern of a virus, used by the antivirus program to detect and eliminate the virus.
