Product Manual

7. Common Failures and Troubleshooting Methods
Item Failure Cause Analysis Troubleshooting
1
The
weight
value has
changed
1. Check if the placement is balanced and stable,
check if it is placed on a hard floor or wooden floor.
2.Check if the cat litter pad is in
contact with the
device.
3.Check if there are other objects in contact with the
device.
Reposition device.
2 Not work
1. Sensor initialization error.
2. Malfunction
Restart the device.
If it still does not work, please
contact customer service.
※If it still fails after done the above, please call the customer service for consultation.
Note: The company reserves the right to change the technology and appearance of the product. Specifications
and information are subject to change without notice.