SA-12K Install Guide and Owner Manual

June 30
th
, 2022 54
Sol-Ark 12K Limited Warranty
10-Year Limited Warranty for SOL-ARK (Portable Solar LLC) Products. Sol-Ark provides a Ten-year (10) limited Warranty ("Warranty")
against defects in materials and workmanship for its Sol-Ark products ("Product"). The term of this warranty begins on the
Product(s) initial purchase date, or the date of receipt of the Product(s) by the end user, whichever is later. This must be indicated
on the invoice, bill of sale from your installer. This warranty applies to the original Sol-Ark Product purchaser and is transferable only
if the Product remains installed in the original use location. Please call Sol-Ark to let us know if you are selling your Home and give us
name and contact of the new owner.
The warranty does not apply to any Product or Product part that has been modified or damaged by the following:
 Installation or Removal (examples: wrong voltage batteries, connecting batteries backwards, damage due to water/rain to
electronics, preventable damage to solar wires.)
 Alteration or Disassembly
 Normal Wear and Tear
 Accident or Abuse
 Unauthorized Firmware updates/software updates or alterations to the software code
 Corrosion
 Lightning: unless using EMP hardened system, then Portable Solar will repair product
 Repair or service provided by an unauthorized repair facility
 Operation or installation contrary to manufacturer product instructions
 Fire, Floods or Acts of Nature
 Shipping or Transportation
 Incidental or consequential damage caused by other components of the power system
 Any product whose serial number has been altered, defaced or removed
 Any other event not foreseeable by Portable Solar, LLC
Sol-Ark (Portable Solar LLC) liability for any defective Product, or any Product part, shall be limited to the repair or replacement of
the Product, at Portable Solar LLC discretion. Sol-Ark does not warrant or guarantee workmanship performed by any person or firm
installing its Products. This warranty does not cover the costs of installation, removal, shipping (except as described below), or
reinstallation of Products or parts of Products. LCD screen and fans are covered for 5 years from date of purchase.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY APPLICABLE TO SOL-ARK (PORTABLE SOLAR LLC) PRODUCTS. SOL-ARK
EXPRESSLY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTIES OF ITS PRODUCTS. SOL-ARK ALSO EXPRESSLY LIMITS ITS
LIABILITY IN THE EVENT OF A PRODUCT DEFECT TO REPAIR OR REPLACEMENT IN ACCORDANCE WITH THE TERMS OF THIS LIMITED
WARRANTY AND EXCLUDES ALL LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY
LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR LOST REVENUES OR PROFITS, EVEN IF IT IS MADE AWARE OF SUCH
POTENTIAL DAMAGES.
Return Policy - No returns will be accepted without prior authorization and must include the Return Material Authorization (RMA)
number. Please call and talk to one of our engineers to obtain this number at 972-575-8875.
Return Material Authorization (RMA) A request for an RMA number requires all of the following information: 1. Product model
and serial number; 2. Proof-of-purchase in the form of a copy of the original Product purchase invoice or receipt confirming the
Product model number and serial number; 3. Description of the problem; 4. Validation of problem by Technical Support, and 5.
Shipping address for the repaired or replacement equipment. Upon receiving this information, the Sol-Ark representative can issue
an RMA number.
Any product that is returned must be brand new, in excellent condition and packaged in the original manufacturer's carton with all
corresponding hardware and documentation. Returns must be shipped with prepaid freight and insured via the carrier of your
choice to arrive back at Portable Solar within 30 days of your initial delivery or pick-up. Shipping charges will not be refunded.
All returns are subject to a 35% restocking fee. No returns will be accepted beyond 30 days of original delivery. The value and cost
of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund. If you have any questions regarding our
return policy, please email us at [e-mail] or call us at the number above during regular (M-F) business hours.
Sol-Ark 12K Install Operational Verification Checklist Questionnaire must be filled out, signed, and dated to secure full warranty
coverage.
Contact Us: 1-972-575-8875
For Info/Purchasing:
[e-mail] | ext.1
For Tech Support/Warranty
Claim:
[e-mail] | ext.2
For Administrative Help:
ext.3