Use and Care Guide

SOL-LUX EOS MOBILE APP USER GUIDE
Frequently Asked Questions 23
4 Frequently Asked Questions
4.1 WHY AM I UNABLE TO OPEN MY SOL-LUX APP?
If the app image displays a partially filled line or circle, it may still be downloading. Allow more time for
the download to finish, or delete the app from your device and try downloading it again.
4.2 WHY IS MY MOBILE DEVICE UNABLE TO CONNECT TO MY EOS AWNING?
Possible reasons:
 Your device is out of Bluetooth range.
o Normally, Bluetooth has a range of 50 feet without walls or obstructions. Position yourself
within 50 feet of the awning and try connecting again.
 Your device may have Bluetooth turned OFF.
o Locate the Bluetooth settings for your mobile device and turn Bluetooth ON.
 Another device is already connected to your awning.
o Only one device can connect to an awning at a time. Make sure other users have
completely exited the app before you attempt to connect.
 The awning is locked.
o Fifteen minutes following successful calibration, the Eos awning will automatically lock out
Bluetooth pairing functions for security reasons. A locked awning is only accessible by
devices that have previously paired to it, or by entering the awning’s PIN. To unlock a locked
awning, either select Unlock awning under Awning Management with an already paired
device or briefly disconnect and then reconnect the battery. The awning will automatically
recalibrate and reenter a 15 minute unlocked state.
4.3 WHY IS MY EOS AWNING NOT EXTENDING…
4.3.1 WHEN I TAP THE EXTEND BUTTON?
Possible reasons:
 The app is not connected to the awning.
o If the Extend button appears grayed out, the device is not connected to an awning. Tap on
the awning icon in the awning display area to connect.
 Service Mode is active.
o If Service Mode is toggled ON (Service screen page 19), the autonomous functions, Home
screen controls, daily scheduled events and vacation mode are disabled.
 Disable Awning is active.
o If Disable Awning is toggled ON (Schedule screen page 16), the autonomous functions,
Home screen controls, daily scheduled events and vacation mode are disabled.
 Awning needs calibration.
o Go to the Service screen and check the notifications. Calibrate the awning if necessary. If
the awning sounds long beep(s), the awning is failing calibration. Refer to the Calibrate
section on page 20 for more information.
 Awning battery charge is too low.
o To conserve power during low battery conditions, the Eos awning will disregard most
commands. Check the battery icon on the Home screen to confirm. Allow the awning to
recharge before attempting to extend it.
 Awning battery temperature is too hot or too cold.
o To protect itself, the awning will disregard most commands if the battery temperature falls
outside of an acceptable range.
 Movement obstructed.
o Go to the Service screen and check the notifications. Clear the awning of any obstructions.
Press the “Retract” button to clear the error if the obstruction occurred during extend. Press
the “Extend” button to clear the error if the obstruction occurred during retract.