Use and Care Guide

MOBILE APP USER GUIDE SOL-LUX EOS
24 Frequently Asked Questions
4.3.2 WHEN THE SUN IS OUT?
Possible reasons:
 Sun sensitivity setting is too low.
o Increase the sun sensitivity level on the Settings screen (page 18).
 Sun extend delay is too high.
o Check the sun extend delay on the Settings screen (page 18). The awning will wait until the
set number of minutes has passed before extending. If the number of minutes is set to an
unusually high number, it could explain this. Note that the amount of sunlight must remain
above the setting for the duration of the sun extend delay, otherwise the delay timer is reset.
 Awning temperature is below the Minimum Operable Temperature.
o Check the Minimum Operable Temperature (MOT) setting on the Settings screen of the app.
If the temperature displayed on the Home screen is below this temperature, then
autonomous operation is discontinued until ambient rises at least 4ºF above the MOT. You
can decrease the MOT, if desired.
 Snow Load detected on the awning.
o Check the awning for snow or anything that could be weighing down the lead rail or fabric.
When the awning detects an excessive amount of weight, it automatically retracts and
enters a disabled state. Note that the reason for loading may also cause an obstruction to a
complete retraction of the awning. If snow prevents a full retraction, the awning will stop.
The awning will disable autonomous function. Clear the obstruction, and tap the extend
button to resume normal operation.
 Wind detected.
o The awning will retract when excessive movement of the awning is detected. The awning
will attempt extension after the wind reattempt extension delay timer expires. Under this
condition, you can use the app to manually extend the awning, but if windy conditions
persist, the awning will retract again.
 Daily Schedule set.
o Daily schedules take priority over autonomous controls due to sunlight. Disable the daily
schedule, and sunlight-influenced controls will resume.
 Vacation Mode is ON.
o If Vacation Mode is toggled ON (Schedule screen page 16) and the current date falls
between the start and end dates set, your Eos awning will disregard scheduled events and
autonomous functions.
 Service Mode is active.
o If Service Mode is toggled ON (Service screen page 19), the autonomous functions, Home
screen controls, daily scheduled events and vacation mode are disabled.
 Disable Awning is active.
o If Disable Awning is toggled ON (Schedule screen page 16), the autonomous functions,
Home screen controls, daily scheduled events and vacation mode are disabled.
 Awning needs calibration.
o Go to the Service screen and check the notifications. Calibrate the awning if necessary. If
the awning sounds long beep(s), the awning is failing calibration. Refer to the Calibrate
section on page 20 for more information.
 Awning battery charge is too low.
o To conserve power during low battery conditions, the Eos awning will disregard most
commands. Check the battery icon on the Home screen to confirm. Allow the awning to
recharge before attempting to extend it.
 Awning battery temperature is too hot or too cold.
o To protect itself, the awning will disregard most commands if the temperature falls outside of
an acceptable range.
 Movement obstructed.
o Go to the Service screen and check the notifications. Clear the awning of any obstructions.
Press the “Retract” button to clear the error if the obstruction occurred during extend. Press
the “Extend” button to clear the error if the obstruction occurred during retract.