Use and Care Guide

SOL-LUX EOS MOBILE APP USER GUIDE
Frequently Asked Questions 25
4.3.3 WHEN MY SCHEDULED DAILY EXTEND TIME ARRIVES?
Possible reasons:
 Vacation Mode is ON.
o If Vacation Mode is toggled ON (Schedule screen page 16) and the current date falls
between the start and end dates set, your Eos awning will disregard scheduled events and
autonomous functions.
 Service Mode is active.
o If Service Mode is toggled ON (Service screen page 19), the autonomous functions, Home
screen controls, daily scheduled events and vacation mode are disabled.
 Disable Awning is active.
o If Disable Awning is toggled ON (Schedule screen page 16), the autonomous functions,
Home screen controls, daily scheduled events and vacation mode are disabled.
 Awning battery charge is too low.
o To conserve power during low battery conditions, the Eos awning will disregard most
commands. Check the battery icon on the Home screen to confirm. Allow the awning to
recharge before attempting to extend it.
 Awning battery temperature is too hot or too cold.
o To protect itself, the awning will disregard most commands if the battery temperature falls
outside of an acceptable range.
 Awning temperature is below the Minimum Operable Temperature.
o Check the Minimum Operable Temperature (MOT) setting on the Settings screen of the app.
If the temperature displayed on the Home screen is below this temperature, then scheduled
operations are suspended until ambient rises above the MOT. You can decrease the MOT,
if desired.
 Snow Load detected on the awning.
o Check the awning for snow or anything that could be weighing down the lead rail or fabric.
When the awning detects an excessive amount of weight, it automatically retracts and
enters a disabled state. Note that the reason for loading may also cause an obstruction to a
complete retraction of the awning. If snow prevents a full retraction, the awning will stop.
The awning will disable autonomous function. Clear the obstruction, and tap the extend
button to resume normal operation.
 Movement obstructed.
o Go to the Service screen and check the notifications. Clear the awning of any obstructions.
Press the “Retract” button to clear the error if the obstruction occurred during extend. Press
the “Extend” button to clear the error if the obstruction occurred during retract.
 Power cycled.
o When power is cycled (the battery is disconnected and reconnected) the scheduled settings
are not saved and must be entered again after the power cycle.
4.3.4 TO 100% EXTENSION LEVEL?
Possible reasons:
 Desired extension level was changed.
o Check the desired extension setting in the Settings screen. This could be set to a
percentage level less than 100%.
 Obstruction preventing full extension.
o Check the notifications area of the Service screen for an obstruction notification. If present,
clear the awning of any obstructions. Note: The movement obstructed flag can occur during
either extension or retraction, so be sure to check the front, top, and underside of the
awning for obstructions.