Use and Care Guide

MOBILE APP USER GUIDE SOL-LUX EOS

26 Frequently Asked Questions

4.4 WHY IS MY EOS AWNING NOT RETRACTING…

4.4.1 WHEN I TAP THE RETRACT BUTTON?

Possible reasons:

 The app is not connected to the awning.

o If the Retract button appears grayed out, the device is not connected to an awning. Tap on

the awning icon in the awning display area to connect.

 Service Mode is active.

o If Service Mode is toggled ON (Service screen page 19), the autonomous functions, Home

screen controls, daily scheduled events and vacation mode are disabled.

 Disable Awning is active.

o If Disable Awning is toggled ON (Schedule screen page 16), the autonomous functions,

Home screen controls, daily scheduled events and vacation mode are disabled.

 Awning battery temperature is too hot or too cold.

o To protect itself, the awning will disregard most commands if the battery temperature falls

outside of an acceptable range.

 Movement obstructed.

o Go to the Service screen and check the notifications. Clear the awning of any obstructions.

If the obstruction occurred during extend press the “Retract” button to clear the error. If the

obstruction occurred during retract press the “Extend” button to clear the error.

4.4.2 WHEN THE SUN SETS OR IT GETS CLOUDY?

Possible reasons:

 Sun sensitivity setting is too high.

o Decrease the sun sensitivity level on the Settings screen (page 18).

 Sun retract delay is too high.

o Check the sun retract delay on the Settings screen of the app. The awning will wait until the

set number of minutes has passed before retracting. If you have set the number of minutes

to an unusually high number, it could explain this. Note that the amount of sunlight must

remain below the sun sensitivity level for the entire duration of the sun retract delay,

otherwise the delay timer is reset.

 Daily Schedule set.

o Daily schedules take priority over autonomous controls due to sunlight. Disable the daily

schedule and sunlight-influenced controls will resume.