Use and Care Guide

MOBILE APP USER GUIDE SOL-LUX EOS
28 Frequently Asked Questions
4.6 WHY IS MY AWNING RETRACTING?
Check the notifications area of the Service screen. Nearly every error condition will force a retraction to
protect your awning. Below is a list of possible reasons for retraction, including those errors.
 Sunlight levels are minimal.
o One of the key autonomous controls of the Eos awning is its response to sunlight. When the
sun sets, the awning retracts after the set retraction delay passes.
 High wind is detected.
o This is a protective feature of the Eos awning. When the awning detects excessive
movement, it will automatically retract to protect itself. It will reattempt extension later.
 The scheduled retract time has arrived.
o You may have a daily schedule set. If the retract time of the daily schedule has arrived, the
awning will retract.
 The vacation mode start date has arrived.
o If Vacation Mode is toggled ON (Schedule screen page 16). At 12:00 AM on the start date
set, the awning will retract and remain disabled until the end of the day on the end date set.
 Snow Load is detected.
o Check the awning for snow or anything that could be weighing down the lead rail or fabric.
When the awning detects an excessive amount of weight, it automatically retracts and
enters a disabled state. Note that the reason for loading may also cause an obstruction to a
complete retraction of the awning. If snow prevents a full retraction, the awning will stop.
The awning will disable autonomous function. Clear the obstruction, and tap the extend
button to resume normal operation.
 Awning battery charge is too low.
o Check the battery icon on the Home screen. If the battery charge is too low, the awning will
retract. This is another protective feature so the battery will not die while the awning is in an
extended state, possibly leading to damage from wind or other elements.
 Awning battery temperature is too hot or too cold.
o To protect itself, the awning will automatically retract if the battery temperature falls below
the acceptable range. If the battery temperature is too hot and wind is detected, the awning
will still retract autonomously.
 A user retracted via the app.
o Another user in your household may have connected to the awning and retracted it.
 Service Mode is active.
o If the awning is extended at the time the awning enters Service Mode, it will automatically
retract. Only service Extend will extend the awning in this state.
 Disable Awning is toggled ON.
o If Disable Awning is toggled ON (Schedule screen page 16), the autonomous functions,
Home screen controls, daily scheduled events and vacation mode are disabled. The awning
will retract if open.