Use and Care Guide

SOL-LUX EOS MOBILE APP USER GUIDE
Frequently Asked Questions 29
4.7 WHY IS MY AWNING EXTENDING?
Possible reasons:
 Sunny conditions are present.
o One of the key autonomous controls of the Eos awning is its response to sunlight. When the
solar panel is exposed to sunlight and the extension delay has passed, the awning will
extend.
 Awning is reattempting extension following a wind event.
o If the awning had automatically retracted due to wind and the wind extension delay has
passed, the awning will reattempt extension. If it has already failed a reattempt, it will take
twice as long before it attempts to extend again.
 The scheduled extend time has arrived.
o You may have a daily schedule set. If the extend time of the daily schedule has arrived, the
awning will extend.
 The vacation mode end date has arrived.
o At 12:00 AM, the start of the day following the end date of a vacation schedule, the awning
will exit the disabled state and resume prior controls and autonomous functions.
 Awning battery charge has returned to operating level.
o If a low battery condition caused the awning to retract and the battery has since charged
sufficiently, then prior controls will resume.
 Awning battery temperature has returned to a normal range.
o If the awning is in a retracted state due to battery temperature being out of range, and it has
since returned to an acceptable range, then the awning will resume prior controls.
 A user extended via the app.
o Another user in your household may have connected to the awning and extended it.
 Leaving Service Mode.
o If the awning is in Service Mode, and you toggle Service Mode to OFF, the awning may
begin extending because it is calibrating or returning to a previous state.
4.8 CAN I CONTROL MULTIPLE AWNINGS WITH THE APP?
Yes, you can, but not at the same time. Simply claim each awning from the Awning Management
screen. One at a time, connect to each awning and enter its appropriate PIN. Name each awning
according to its location on your home for easy identification later.
4.9 I BOUGHT A NEW PHONE AND MY AWNINGS ARE LOCKED. HOW DO I TAKE
CONTROL OF MY AWNINGS
?
Download the app to your new phone, and follow the setup instructions on page 7.
4.10 WHAT IS THE PIN FOR MY AWNING?
The PIN is the last 4 digits of the awning’s serial number that is found on the label affixed to the back of
the owner’s manual and the awning itself; or, by logging into your Sol-Lux account online; or, by
contacting Sol-Lux customer service. If you have already connected to your awning(s) using your
mobile device, you can find the serial number by navigating to the About screen of the app.