Use and Care Guide
SOL-LUX EOS MOBILE APP USER GUIDE
Introduction 5
4 Frequently Asked Questions .......................................................................................... 23
4.1 Why am I unable to open my Sol-Lux App? ............................................................................. 23
4.2 Why is my mobile device unable to connect to my Eos awning? ............................................. 23
4.3 Why is my Eos awning not extending… ................................................................................... 23
4.3.1 When I tap the Extend Button? ......................................................................................... 23
4.3.2 When the sun is out? ......................................................................................................... 24
4.3.3 When my scheduled daily extend time arrives? ................................................................ 25
4.3.4 To 100% extension level? ................................................................................................. 25
4.4 Why is my Eos awning not retracting… .................................................................................... 26
4.4.1 When I tap the Retract button? ......................................................................................... 26
4.4.2 When the sun sets or it gets cloudy? ................................................................................ 26
4.4.3 When my scheduled daily retract time occurs? ................................................................. 27
4.5 Why is my awning not calibrating? ........................................................................................... 27
4.6 Why is my awning retracting? ................................................................................................... 28
4.7 Why is my awning extending? .................................................................................................. 29
4.8 Can I control multiple awnings with the app? ........................................................................... 29
4.9 I bought a new phone and my awnings are locked. How do I take control of my awnings? ..... 29
4.10 What is the PIN for my awning? ............................................................................................... 29
4.11 Why is my awning not responding to my home screen controls? ............................................. 30
4.12 I accidentally claimed the wrong awning. How do I remove it? ................................................ 30
4.13 accidentally hid my own awning from view. How do I unhide it? .............................................. 30
4.14 How can I restore my awning to factory default settings? ........................................................ 30
4.15 How do I rename my awning? .................................................................................................. 30
4.16 How do I put my awning into Service Mode for maintenance? ................................................. 30
4.17 How do I disable my awning? ................................................................................................... 30