Installation Guide Manual

Bit
Location
Error Message Cause and Troubleshooting
5th
Server x Ping Failed
Ping or connection to SolarEdge server
failed. Check the SolarEdge server
address, under LAN Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether a
firewall or another device is blocking
transmission.
6th
7th

8th Tcp Connect. Failed
1. If the message Master Not Found appears, check the connections to the master
device and fix if required.
2.
If after slave detection the number of slaves displayed in the master under RS485-X
ConfèSlave Detect is smaller than the actual number of slaves, use one of the
following methods to identify missing slaves and troubleshoot connectivity
problems:
Use the Long slave Detect to retry connecting to slaves
Analyze the Slave List to check for missing slaves, and check
their connection
Refer to https://www.solaredge.us/sites/default/files/troubleshooting_
undetected_RS485_devices.pdf

Additional Troubleshooting
1. Check that the modem or hub/router is functioning properly.
2. Check that the connection to the internal connector on the communication board is
properly done.
3. Check that the selected communication option is properly configured.
4. Use a method independent of the SolarEdge device to check whether the network
and modem are operating properly. For example, connect a laptop to the Ethernet
router and connect to the Internet.
5. Check whether a firewall or another type of network filter is blocking
communication.
Appendix A: Errors and Troubleshooting 97
Three Phase System Installation Guide MAN-01-00002-4.3