Install Manual
Table Of Contents
- Disclaimers
- Revision History
- Support and Contact Information
- Contents
- HANDLING AND SAFETY INSTRUCTIONS
- IMPORTANT SAFETY INSTRUCTIONS
- Chapter 1: Introducing the SolarEdge Power Harvesting System
- Chapter 2: Installing the Power Optimisers
- Chapter 3: Installing the Inverter
- Chapter 4: Connecting the AC and the Strings to the Safety Switch
- Chapter 5: Activating, Commissioning and Configuring the System Using the Inverter SetApp
- Chapter 6: Setting Up Communication
- Appendix A: Errors and Troubleshooting
- Appendix B: Mechanical Specifications
- Appendix C: Replacing and Adding System Components
- Technical Specifications - Single Phase Inverters with HD-Wave Technology (No...
Troubleshooting Communication
Troubleshooting Ethernet (LAN)Communication
Thepossibleerrorsandtheirtroubleshootingaredetailedinthefollowingtable:
Error Message Cause and Troubleshooting
LAN cable disconnected
Physical connection fault. Check the cable pin-out
assignment and cable connection.
No DHCP
IP settings issue. Check the router and configuration.
Consult your network IT.
Configure Static IP or set to DHCP
Gateway not responding
Ping to router failed. Check the physical connection to
the switch/ router. Check that the link LED at the router
/switch is lit (indicating phy-link). If OK - contact your
network IT, otherwise replace the cable or change it
from cross to straight connection.
No Internet connection
Ping to google.com failed. Connect a laptop and check
for internet connection. If internet access is
unavailable, contact your IT admin or your internet
provider.
No connection to SolarEdge servers
Ping or connection to SolarEdge server failed. Check
the SolarEdge server address, under LAN Conf sub-
menu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether a
firewall or another device is blocking transmission.
Troubleshooting RS485 Communication
l IfthemessageRS485 Master Not FoundappearsintheStatusscreen,checktheconnectionstothe
masterdeviceandfixifrequired.
l IfafterslavedetectionthenumberofslavesdisplayedforthemasterunderRS485-X
ConfèSlave Detectislowerthantheactualnumberofslaves,refertothefollowing
applicationnotetoidentifymissingslavesandtroubleshootconnectivityproblems:
https://www.solaredge.com/sites/default/files/troubleshooting_undetected_
RS485_devices.pdf
Additional Troubleshooting
1. Checkthatthemodemorhub/routerisfunctioningproperly.
2. Checkthattheconnectiontotheinternalconnectoronthecommunicationboardisproperlydone.
3. Checkthattheselectedcommunicationoptionisproperlyconfigured.
4. UseamethodindependentoftheSolarEdgedevicetocheckwhetherthenetworkandmodemare
operatingproperly.Forexample,connectalaptoptotheEthernetrouterandconnecttothe
Internet.
5. Checkwhetherafirewalloranothertypeofnetworkfilterisblockingcommunication.
-Single Phase Inverter with HD-Wave Technology Installation MAN-01-00541-1.0
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Troubleshooting Communication