Installation Guide

Appendix A: Errors and Troubleshooting
ThisappendixdescribestheerrormessagesthatappearontheLCDpanelwhenanerror
occurs,andhowtotroubleshootthem.
Troubleshooting Communication - S_OK is Not
Displayed
IfS_OKisnotdisplayed,performthefollowing:
Troubleshooting Ethernet Communication
WhenEthernetcommunicationisused,theServer Communication Statuswindowcanbe
usedtoidentifythelocationoftheerror:
S e r v e r : L A N < S _ O K >
S t a t u s : < O K >
x x x x x x x x
< E R R O R M E S S A G E >
xxxxxxxx isastringof1sand0sshowinganeight-bitcommunicationconnectionstatus.1
indicatesOKand0indicatesanerror.Thepossibleerrorsandtheirtroubleshootingare
detailedinthefollowingtable:
Bit
Location
Error Message Error Description Troubleshooting
1st LAN Disconnected
An Ethernet physical cable
connection fault: The
Ethernet link or physical
Ethernet cable are not
connected properly
Check the cable pin-out
assignment and cable
connection. Refer to Creating
an Ethernet (LAN)
Connection on page 74
2nd
DHCP Failed, or
Invalid DHCP Config
The inverter failed to get a
valid IP address from the
DHCP server, or
The DHCP/static IP settings
in the inverter are not the
same as those of the router.
Check the router and
inverterconfiguration. Consult
your network IT.
3rd Gateway Ping Failed
The connection to the router
is not available: Ping to the
first local switch/router failed
(LAN error)
Check the physical
connection to the
switch/router. Check that the
link LED at the router /switch
is lit (indicating phy-link). If OK
- contact your network IT,
otherwise replace the cable or
change it from cross to
straight connection.
Appendix A: Errors and Troubleshooting
SolarEdge-Installation Guide MAN-01-00002-4.0
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