Installation Guide

Bit
Location
Error Message Error Description Troubleshooting
4th G Server Ping Failed
The connection to the
Internet is not available: Ping
to google.com failed
Connect a laptop and check
for internet connection. If
internet access is
unavailable, contact your IT
admin or your internet
provider.
5th
Server x Ping Failed
Ping to redundant server #x
failed
Check the SolarEdge server
address, under LAN Conf
submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network
administrator whether a
firewall or another device is
blocking transmission.
6th
7th
8th Tcp Connect. Failed
The connection to the
SolarEdge server was not
established: Communication
with the server failed
SolarEdge-Installation Guide MAN-01-00002-4.0
84
Troubleshooting Ethernet Communication