Warranty

Cancellations:
Orders cannot be cancelled after they have been processed.
General Returns:
All returns (whether for product defect or otherwise) must be requested within 90 days of
invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization
number and ONLY within 30 days of issuing of that Return-Authorization number. All
Special Order products, custom panels, non-stock items and direct factory deliveries are
non-returnable once ordered. Returned items must be returned to GT with freight prepaid.
All returns (except for returns involving a verified product defect) will be subject to a 10%
restocking charge. GT does not accept annual stock returns for unsold product.
Merchandise returned as defective will be thoroughly tested and inspected. For
merchandise that is verified as defective, GT will either (at its sole discretion) repair or
replace the merchandise at no charge, or issue a full credit for the defective merchandise,
including freight.
Merchandise that is returned as defective, but that is determined to work properly, will be
subject to a testing fee and the 10% restocking charge.
Credit will not be issued for merchandise damaged due to corrosive materials, abuse,
alteration, or misuse.
Before returning any merchandise to GT, a Return Authorization Number must be obtained
from your sales/customer service department. Your request must include:
1. Part number and description
2. Reason for return
3. GT invoice number
4. Customer’s P.O. number
Merchandise must be returned “Freight Prepaid,” with the Return Authorization Number
clearly labeled on the outside of the package. Parts must be new, in original packaging, in
saleable condition, and originally purchased from GT.
Shortages & Claims:
For shortages or damages incurred in transit, notify the carrier immediately and file a claim
directly with the carrier. Our responsibility for delivery of goods ends when the Bill of Lading
is signed by the carrier at our warehouse.
All other shortages, overages, or damaged merchandize must be reported within 7 days
following receipt of shipment.