User Manual

46 Proprietary and Confidential
Phone or Internet performance problems
Troubleshooting and getting help
Phone or Internet performance problems
If you are having any of the following problems, they may be due to a weak
signal.
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While using the phone, the voice quality is poor or calls drop out.
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It takes a long time to open a Web page. This can also be a temporary
problem that is due to Internet congestion.
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You cannot get on to the Internet at all. This can also be due to Internet
congestion or a PC that is not properly configured.
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To improve reception quality
Check the signal strength indicator to see if it indicates a weak signal (see page
42). If it does, try the following steps.
1
Make sure the SOMAport 140’s location and environment follow the guidelines
listed in “Where to put the SOMAport 140” on page 19.
2
See if a nearby appliance is having an effect on the signal. Do the following for
each appliance, testing one appliance at a time.
a
Turn off the appliance.
b
While the appliance is off, check the signal strength indicator to see if the signal
becomes stronger.
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If there is an improvement, reposition either the appliance or the SOMAport
140 so that they are farther apart. To reposition the SOMAport 140, follow
the steps on page XXX.
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If there is no improvement, turn the appliance back on and try another
appliance.
If you cannot improve the reception quality, the signal may weak due to one of the
following factors. If the problem persists, contact your service provider to purchase
an external antenna unit.
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There are obstructions—tall buildings, trees, or mountains—between your
SOMAport 140 and the nearest transmitting tower.
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Your SOMAport 140 is located at the extreme outer limit of an area covered by
the transmitting tower.