User Manual

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Troubleshooting
General
1. Verify the headset is turned on.
2. Verify the battery is charged and within it’s useable life.
3. Verify the talk text is facing the user’s mouth on the microphone and located
within ¼” of the user’s mouth.
Wired Auxiliary
1. Verify the connection to the 2-way radio.
2. Verify the programming in the radio.
3. Verify the PR adaptor to the make and model of the radio.
Wireless Bluetooth
Disconnects, intermittent connectivity, or difficulty finding, pairing, or
connecting.
1. Verify your device and headset model uses Bluetooth.
2. Check that you are in range of the Bluetooth accessory with which you are
trying to pair your device.
3. Turn on Bluetooth on your device.
4. Turn on discoverable mode on your device.
5. Cycle the power on the headset and/or the device being connected to.
6. On your device, find the headset in the list. If your device says Not Connected,
tap the name of your headset to attempt to connect it.
7. Fully charge both headset and the device.
8. Delete the headset from your device and create a new pairing.
9. Update your device to the latest Bluetooth firmware.
Wireless DECT
Disconnects, intermittent connectivity, or difficulty finding, pairing, or
connecting.
1. Verify the headset is a Wireless DECT model.
2. Check that you are in range of the DECT Base Station.
3. Verify the Base Station and the Headset are in pairing mode.
4. The Sonetics DECT headset will only pair with other Sonetics DECT Base
Stations.
5. Cycle the power on the headset and/or the Base Station.
6. Fully charge both the headset and the Base Station (if applicable).
7. Check location of the base station and external antenna location. The base
station should not be installed inside metal enclosures or any other location
closer than 4 inches to a metal object or surface.
No audio communication and/or PTT from or to the base.
1. Ensure that power is turned on to the wireless headset and it is connected.
2. Ensure that the modular communication cable is connected between the base
station and intercom.
3. Check the modular communication cable between the base station and
intercom for continuity.
4. Ensure correct polarity of the modular plug on both ends of the modular cable.
Poor quality audio, low or distorted received or transmitted audio.
1. Ensure that the volume level is properly adjusted on the intercom. For digital
intercom series intercoms, it is recommended that the volume level is set as
high as possible on the intercom without causing distorted audio on the
headset side, and that the volume control on the headset is adjusted for
comfortable listening.
2. Poor quality audio can also be caused by a defective headset. Check operation
with a known, well-functioning headset.
3. Ensure that the proper base station model for your intercom is used.
Audible interference from portable and mobile radios.
1. The wireless system is tested and proven to be immune to interferences from
portable and mobile communication equipment operated anywhere in the
frequency spectrum from 30MHz to 18GHz. However, care should be taken
with installation of communication cables between the intercom and the base
station. These cables should be routed away from portable and mobile radios
and antenna cabling in order to prevent RF interference from such devices.
If a problem persists contact Sonetics Service for additional help.