User Guide VELOCITY™ CUSTOM MODELS www.sonici.
Owner Information Hearing Aid Serial Number(s): Left: _______________ Right ______________ Hearing Aid Model(s): Left: _______________ Right ______________ Battery Size(s): Left: _______________ Right ______________ Memory Number Listening Situation 1 2 3 4
Table of Contents Owner Information........................................................2 Hearing Expectations....................................................2 Your Hearing Aid............................................................4 The CIC Hearing Aid......................................................5 The MC Hearing Aid......................................................6 The ITC Hearing Aid.......................................................7 The HS Hearing Aid........................
SONIC Hearing Expectations Set Appropriate Expectations It is important that you have the right expectations regarding your hearing aids. Hearing aids will give you better hearing, but they are not a cure for hearing loss. People whose expectations are too high ("I thought they would make my hearing normal") are likely to be disappointed and may give up. Hearing Aids Can: • Help you hear and understand better in most situations. • Allow you to participate more in group situations and meetings.
CUSTOM USER GUIDE Be Patient Unlike eyeglasses, which correct your vision as soon as you first put them on, hearing aids need some time for proper adjustment. It may take several weeks or months to completely adjust to your hearing aids, so try to be patient. During the first week or so, try different listening situations, such as one-on-one conversations with family and friends and conversations with two or three people at home or in quiet settings.
SONIC Your Hearing Aid Thank you for purchasing a Sonic hearing aid. Sonic incorporates an advanced digital processor for more lifelike sound. With your hearing aid, you’ll be able to enjoy more natural everyday sound quality. Your hearing aid has been programmed to fit your hearing and communication needs. If you feel your program needs to change, your hearing healthcare provider can make changes to improve the sound. Please review this instruction guide carefully.
CUSTOM USER GUIDE The CIC Hearing Aid Battery Compartment Microphone Sound Port *Program Button Removal Cord *The model shown includes a program button. Your hearing healthcare provider will determine whether it is necessary to include this option on your hearing aid.
SONIC The MC Hearing Aid Microphone Sound Port Battery Compartment Air Vent *Program Button Removal Cord *The model shown includes a program button. Your hearing healthcare provider will determine whether it is necessary to include this option on your hearing aid.
CUSTOM USER GUIDE The ITC Hearing Aid *Program Button Sound Port *Microphones Battery Compartment Air Vent *The model shown includes a program button and two microphones. Your hearing healthcare provider will determine whether it is necessary to include any or all of these options on your hearing aid.
SONIC The HS Hearing Aid *Program Button Sound Port Battery Compartment *Microphones Air Vent *The model shown includes a program button and two microphones. Your hearing healthcare provider will determine whether it is necessary to include any or all of these options on your hearing aid.
CUSTOM USER GUIDE The ITE Hearing Aid *Program Button Sound Port Battery Compartment *Microphones Air Vent *The model shown includes a program button and two microphones. Your hearing healthcare provider will determine whether it is necessary to include any or all of these options on your hearing aid.
SONIC Turning Your Hearing Aid On and Off Your hearing aid may have one of several options to turn it on and off. If your hearing aid has a volume control, slowly rotate the volume control forward to turn it on. It will click as the hearing aid turns on. To turn it off, rotate the volume control back until it clicks off. If your hearing aid does not have a volume control, partially open the battery door to turn off the aid. Close the battery door to turn the aid back on.
CUSTOM USER GUIDE Putting On And Taking Off Your Hearing Aid Putting On Your Hearing Aid Hold the hearing aid with your thumb and forefinger. With gentle pressure on the faceplate, guide the instrument into your ear. You may need to gently push the faceplate with your finger for the aid to get a secure fit. Taking Off Your Hearing Aid Grasp the aid or removal cord with your thumb and forefinger. Gently pull the aid out of your ear canal.
SONIC The Volume Control Your hearing aid is designed to adjust to the sound level of the environment around you. You should only need to make small volume changes to get natural and comfortable sound. In order to make these small changes, your hearing aid may have a volume control. This control allows you to turn the volume up or down when needed. Rotate the volume control forward to turn up the volume. To lower the volume, slowly rotate the volume control wheel backward.
CUSTOM USER GUIDE Removing Feedback/Squeal Your hearing aid may have the ability to address feedback (whistle/squeal). To remove feedback: 1. Make sure you are in a quiet environment. 2. Press and hold the program button on your hearing aid for four seconds until you hear tones. Note: If you do not hear the tones, this feature is not enabled for your hearing aid. 3. Remove your finger from the program button and from the vicinity of the hearing aid. You will hear several bursts of noise.
SONIC Using The Program Button Your hearing aid may have a program button. This button gives you the ability to choose different listening programs. When you turn the hearing aid off and then on, it automatically returns to program 1. Each time you press the button, you move to the next program. The sequence is 1, 2, 3, 4, 1... Note Your hearing healthcare provider may not activate all programs. Your hearing aid may use SmartTones™ to help you identify which program you are using.
CUSTOM USER GUIDE Changing The Battery The life of your hearing aid battery will vary depending on your hearing program, the listening situation, and the length of daily use. A tone sequence or Voice Alert will tell you when the battery in your hearing aid is low. When you hear the warning, change the battery in your hearing aid. If the battery gets so low that it cannot supply enough power to your hearing aid, a SmartTone™ power off sequence will play and the aid will shut off.
SONIC Battery Compartment Battery Plus Sign Battery Battery Door Plus Sign Important Information About Your Battery Keep batteries out of children’s reach and discard used batteries carefully. Care must be taken so that your hearing aid or its accessory items are not accessible to children. Do not change batteries in front of children or let them see where you keep your supply. Never put batteries in your mouth for any reason. Never let a child obtain a battery or place it in their mouth.
CUSTOM USER GUIDE Change Batteries Regularly Below is a table designed to help you determine when you should change the batteries. If your hearing aid is not in use, open the battery compartment door to turn the aid off. This will prevent battery drain. Also, your hearing aid may be programmed with SmartTones™ or Voice Alerts to tell you when to change the battery.
SONIC Using the Telephone If your hearing aid has a telecoil option it has the ability to pick up only the sounds coming from a hearing aid-compatible telephone. Your hearing healthcare provider can program your hearing aid to take advantage of this option. Refer to the chart on the inside cover of this User Guide to determine the program that uses the telecoil feature. When you have moved to the telecoil/telephone program, place the telephone handset lightly against your ear.
CUSTOM USER GUIDE Warranty Sonic will repair any defective hearing aid part within the period covered by your warranty. Ask your hearing healthcare provider for details. Labor and parts are covered by this limited warranty. If your hearing aid malfunctions, contact your hearing healthcare provider. Accessory items, such as batteries, are not covered under the warranty. Loss and damage due to misuse, abuse, accidents, tampering, or negligence are not covered under the warranty.
SONIC Maintenance and Care Your hearing aid needs to be cleaned daily. You can wipe the outside surface with a soft cloth or tissue. Always store your hearing aid inside its case when not in use. Important Care Tips • Keep the hearing aid in a safe place, out of the reach of pets and small children. • Remove the battery when storing the hearing aid for long periods. • When changing the battery, work over a table or countertop to keep the aid and battery from dropping.
CUSTOM USER GUIDE Wax Guards Hearing aids feature wax guards to protect the hearing aid from earwax. Wax guards can either be replaced by you or by your hearing healthcare provider. Ask your hearing healthcare provider which wax guard your hearing aid uses. Your hearing healthcare provider will also instruct you on the proper cleaning of the system.
SONIC Cleaning the Vent The vent cleaning tool is designed to remove cerumen (earwax) from the vent in your hearing aid. We recommend that you clean your hearing aid in the morning. This allows cerumen to dry overnight and to be more easily removed from the aid. 1. Hold the aid in your hand with the end containing the battery door facing you. 2. Insert the thin plastic filament on the cleaning tool into the vent tube. (see figure 1) 3.
CUSTOM USER GUIDE Figure 1 - Top View Vent Tube Filament Removal Cord Filament Vent Tube Removal Cord 23
SONIC Troubleshooting Problem Solution No Sound Battery may be low or dead Replace battery Hearing aid may not be on Turn on the hearing aid Sound port may be blocked Clear sound port or contact hearing healthcare provider Volume may be turned down Move Volume Control wheel forward Start up delay is on Wait a few seconds for device to turn on Not Loud Enough Battery may be low or dead Replace battery Sound port may be blocked Clear the sound port or contact hearing healthcare provider Heari
CUSTOM USER GUIDE If you are having trouble with your hearing aid, check this guide to quickly find a possible solution: Problem Solution Sound is Distorted, Not Clear Battery may be low or dead Replace battery There may be poor battery contact Contact hearing healthcare provider Hearing aid may need reprogramming Contact hearing healthcare provider Intermittent Sound Battery may be low or dead Replace battery Sound port may be blocked Clear sound port or contact hearing healthcare provider The
SONIC Warning to Hearing Aid Users Consult your physician if excessive earwax, skin irritation, or a foreign object prevents you from wearing your hearing aid. Always remove the aid while undergoing any kind of electromagnetic treatment such as X-Rays, Magnetic Resonance Imaging (MRI), Computerized Axial Tomography (CAT), Electroencephalogram (EEG), Electrocardiogram (EKG), Short Wave Diathermy, or other electrical or magnetic treatment.
CUSTOM USER GUIDE Get the Most from your Hearing Aid Consistent use of your hearing aid is strongly recommended. In most cases, infrequent use does not allow you to obtain the full benefit from your aid. Your hearing healthcare provider can also assist you in other hearing improvement techniques. The use of a hearing aid is only part of hearing rehabilitation. Your hearing aid may need to be supplemented by auditory training and instruction in speech reading.
Sonic Innovations, Inc. 2501 Cottontail Lane Somerset, NJ 08873 USA +1 888 423 7834 Australia Sonic Australia 1/10 Dorsey Street Milton, QLD 4064, Australia Tel: + 61 7 3368 4044 Free call (Australia only) 1800 639 263 Sonic AG Morgenstrasse 131B 3018 Bern, Switzerland +41 31 560 21 21 France Sonic France Parc des Barbanniers 3 allée des Barbanniers CS 40006 92635 Gennevilliers cedex +33 1 41 88 00 88 Germany Canada Sonic Innovations Canada Ltd.
© 2013 Sonic Innovations, Inc. All rights reserved. This booklet must be accompanied by supplement 4001341 in the U.S.A. www.sonici.com 03.
