Installation Instructions

Appendix A
A-7
About Your Music System
If you call Sonos Customer Support, you may be asked for specific details regarding your Sonos system. You can find this
information by choosing one of the following options:
• Select About My Sonos System from the Settings menu on a handheld controller.
Or,
• Select About My Sonos System from the Help menu on the Sonos Controller for PC.
Or,
• Select About My Sonos System from the Sonos menu on the Sonos Controller for Mac.
Can’t Find What You’re Looking For?
If you can’t find the answer to your question in our documentation, please visit our Frequently Asked Questions (FAQ) pages
at www.sonos.com/support.
Or, ask us a question at http://faq.sonos.com/ask.
Rapidly flashing
orange
Playback / Next Track failed CONNECT,
CONNECT:AMP, PLAY:1,
PLAY:3, PLAY:5,
PLAYBAR
Indicates either playback or next track was not
possible
Flashing orange During SonosNet setup, this occurs
after a button press while the
product is searching for a household
to join.
BRIDGE, BOOST,
CONNECT, SUB,
CONNECT:AMP, DOCK,
PLAY:1, PLAY:3, PLAY:5,
PLAYBAR
Slowly flashing orange
and white
Fault mode CONNECT,
CONNECT:AMP, PLAY:1,
PLAY:3, PLAY:5,
PLAYBAR, SUB
If the lights are flashing orange and white AND the
volume automatically mutes, this indicates the
player is experiencing a fault condition.
• Press the Pause button to stop the audio
• Check the room temperature to make sure it’s
less than 104°F/40° C
• If the player is in direct sunlight, provide
shade
• Allow the product to cool for several minutes
and then press Play to restart the audio
• If the problem does not resolve, please
contact Customer Support
Indicator Lights Player State Sonos Product Additional Information