Product Guide

Product Guide
12
2. Check the router
You can bypass your router to determine whether there are any router configuration issues by connecting a
Sonos product as shown below—in this BOOST configuration example, note that the BOOST and the
computer still have Internet access:
• Be sure that your cable/DSL modem is connected to the router’s WAN (Internet) port.
• If you have any Sonos products connected to your router, temporarily remove them.
• Connect an Ethernet cable from the computer directly to the back of a Sonos product (a BOOST in the
illustration above), and then connect another Ethernet cable from that Sonos product directly to one of
the LAN ports on your router.
• When you make a change to your network configuration, you may need to power cycle the wired Sonos
product by unplugging the power cord, and then plugging it back in.
Sonos player is not operating properly
• If the status indicator is not lit and no sound is produced when the unit is plugged in, check to ensure the
power cord is properly seated.
• If the unit is powered on, make sure the volume is set to a suitable level; make sure MUTE is not on; if
this is a CONNECT:AMP™, make sure the external speakers are connected securely.
• If the player has suddenly stopped playing music and the status indicator is flashing orange and white,
pause or unplug the player for a few minutes to allow it to cool. See
"Player Status Indicators" on page 14.
• Move your Sonos controller closer to a player.
• Check to ensure there are no obstacles to impede wireless operation.
• Check your network connections.
• The Sonos player may need to be reset. Disconnect the power cord for 5 seconds, and then reconnect.
Wait for the Sonos player to restart.