User's Guide

26 27
6. Troubleshooting
Problem Causes Solutions
I cannot switch on the Roger
NeckLoop.
The battery is empty. Charge your Roger receiver for at least four hours.
I cannot hear sound from the
Roger microphone.
One or all devices are switched o. Make sure all devices (Roger NeckLoop, Roger microphone, hearing
aids) are turned on and fully operational.
The T-coil in the hearing instrument
is not activated.
Switch your hearing aids to the T-coil program.
Roger NeckLoop is not connected to
your Roger microphone.
Connect Roger NeckLoop with your Roger microphone by pressing
‘Connect’ on your microphone. Note that Roger NeckLoop needs to be
within 10 cm/4 inches of your Roger microphone.
The volume is too low. Press the ‘+‘ button on Roger NeckLoop to increase the volume.
The Roger microphone is muted. Unmute the Roger microphone (refer to its User Guide).
A crossed out ‘Connect‘ icon
is visible in the display.
One or all Roger microphones are
switched o.
Make sure all Roger microphones are turned on and fully operational.
Roger NeckLoop is out of range of
the Roger microphone.
Move closer to the Roger microphone to be within its operating range.