User's Manual

85
Additional
Information
Troubleshooting
Problem Possible solutions Page
Nothing appears • The phone is off. Turn the phone on. 18
on the display. • Battery is fully discharged. 16
Recharge the battery.
• Battery may not be completely attached. 15
Securely attach the battery.
Out-of Service • The phone is outside the service area, or the 18
icon (
) appears. signal is too weak. Extend the antenna fully.
• Check NAM settings on the Network menu. 74
If you set “Auto-NAM” to “off” and you are
using two NAM’s, the phone may be ignoring
an available service.
Nothing happens • The buttons may be locked. 56
when you press • The phone may be locked. 60
the buttons. Enter the lock code to unlock the phone.
The call does not • Check the signal strength. 18
go through. • If the out-of-service icon (
) is displayed, 18
there is no service. See above.
• Check the number. 21
• Press
SEND
.21
• Listen for a busy signal. —
You hear the caller, • The microphone may be muted. 22, 42
but the caller Unmute the microphone.
cannot hear you.
You hear the caller • Adjust the earpiece volume. If possible, 22, 43
only faintly. also reduce the noise around you.
The call is cut off • You are possibly out of the coverage area. 18
(“dropped”). Redial the number. If the problem continues,
contact your carrier. Also see “Out-of-service
icon ( ) appears” above.
You hear an • You are attempting to use the phone in an 18
alternate area without service.
high/low tone. • Extend the antenna fully. 18
• Wait for the out-of-service icon (
) to 18
disappear, then try to dial.
You forgot the • Try 0000, 1234 (commonly used as defaults), 60
lock code. or the last four digits of your own number.
• See your authorized dealer or service provider. —
You hear a fast • The fast busy tone can result from any one
busy tone. of the following problems:
– The phone is improperly programmed. —
– The phone is out of range. 18
– All channels are busy. —
– The antenna is broken or damaged. 18
You cannot place • Make sure that the phone is turned on, and 18
or receive calls. that out-of-service icon (
) is not displayed.
• Check system settings. If you are roaming, 71
consult your service provider concerning
roaming agreements.
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