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EN/LZTBS 160 1322 R1A © Ericsson Enterprise AB 2003 2 BusinessPhone – Dialog 4223 Professional / Dialog 3213
Table of Contents Table of Contents page Welcome .......................................................... 4 Description ....................................................... 6 Incoming Calls ............................................... 18 Outgoing Calls ............................................... 21 Phone Book ................................................... 32 During Calls .................................................... 33 Call Metering ..................................................
Welcome Welcome Welcome to the User Guide for the Dialog 4223 Professional / Dialog 3213 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250. The features described in this User Guide are related to version 5.1 or higher of the BusinessPhone Communication Platform.
Welcome Copyright All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
Description Description Dialog 4223 Professional 1 18 2 17 3 4 5 10 11 6 7 8 9 13 14 12 15 16 16 16 6 BusinessPhone – Dialog 4223 Professional / Dialog 3213
Description 1 Display 3x40 characters. See section “Display info” on page 14. 2 Menu Function keys The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function. 3 2nd Key for access to secondary key functions (these functions are stated on the second line of the corresponding key). 4 Message / Info a. To send and receive messages. See section “Messages” on page 56. b.
Description 12 Headset See section “Headset - Dialog 4223 Professional” on page 107. 13 Volume control To adjust the volume. Also space/backspace in writing mode. 14 Clear To disconnect calls or to clear the display in programming. 15 Microphone 16 Optional key panel 17 Dual-Function programmable keys per key panel. Four panels can be connected. Note: Use only optional key panels of type DBY 419 01.
Description Dialog 3213 Executive 1 18 2 3 4 17 11 12 13 14 5 6 5 7 8 9 10 BusinessPhone – Dialog 4223 Professional / Dialog 3213 5 15 16 16 9
Description 10 1 Display 3x40 characters. See section “Display info” on page 14. 2 Menu Function keys The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function. 3 2nd Key for access to secondary key functions (these functions are stated on the second line of the corresponding key). 4 Message / Info a. To send and receive messages. See section “Messages” on page 56. b.
Description 12 Mute To switch the microphone on or off. See section “During Calls” on page 33. 13 Loudspeaker on/off To switch the loudspeaker on or off. See section “During Calls” on page 33. 14 Clear To disconnect calls or to clear the display in programming. 15 Microphone 16 Optional key panel (A-Q) 17 Dual-Function programmable keys per key panel. Four panels can be connected. Note: If one or two key panels are used, the optional key panel DBY 409 01 may be used.
Description Phone keys Dialog 4223 / Dialog 3213 This table gives you an overview of the different key design of the Dialog 4223 Professional and the Dialog 3213 Executive. In this user guide you will only find illustrations of the Dialog 4223 keys. If you are using the Dialog 3213 Executive, please refer to the table below to find out the appropriate key combination.
Description Lamp indications Ô ÕÔ ÖÔ ÖÔ ÕÔ The key lamps on your telephone indicate with different signals the traffic state of the ongoing call or function. Extinguished lamp The function is not active. Steady light The function is active. Slowly flashing lamp The line (or function) is put on hold. Rapidly flashing lamp An incoming call or message waiting. Light with short breaks Ongoing call.
Description Display info The display assists your actions on the phone with step-by-step instructions. When your phone is idle, the upper line shows general information. The mid line shows your name and extension number. The lower line presents lead texts for the menu keys. 12 May 10:35 +15° ANDERSEN ANDREAS directory 200 redial prog During an internal call the middle line shows the other party’s name, extension number and status.
Description Status information Status information during internal calls: BLOCKED BUSY CALLING CONFERENCE CONGEST DISPLAY RESTRICTED FREE FREE L2 INCOMPLETE INTRUSION NOT ALLOWED TO PICK UP FROM COB PARKED PARKED CALL RECALL SPEECH UNAVAILABLE UNKNOWN WAIT & % +15°^ The called number is blocked. The called extension is busy. Incoming call. Conference. Congestion in the system. ISDN call, Number Secrecy is activated on the called/calling extension. The called extension is free.
Description Tones Tones are audible in the handset.
Description Signals Ringing signals are emitted from the phone. Internal ringing signal - repeated after 4 s External ringing signal - repeated after 4 s Automatic Callback signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.
Incoming Calls Incoming Calls Internal calls A ringing signal and a flashing lamp indicate an incoming call. The display shows the number and the name of the internal caller. External calls A ringing signal and a flashing lamp indicate an incoming call.
Incoming Calls On another extension z You can answer a call to another extension from any phone in your office. Call the ringing extension. You receive busy tone. 12 May 10:35 +15° ANDERSEN ANDREAS camp-on call-back pick-up 200 pick-up BUSY intrusion Press (see display). Allow calls on Line 2 Free On 2nd Access Ô If you also want to receive calls also while speaking you first need to program Free On 2nd Access on a programmable key. See section “Settings” on page 96.
Incoming Calls Silent Ringing This function is useful if you do not want to be disturbed by the ringing of the telephone. Incoming calls will only be indicated on the display and by the flashing Line key. Note: For the Dialog 3213 this function requires the release number R9B or higher, see the underside of your telephone. É In idle mode: Press to mute the ringer for incoming calls.
Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make calls u z 0z d í or How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call. Or: The digit(s) for external call access and the external number. Note: Which digit to press for external call access, depends on the configuration of the system.
Outgoing Calls Last External Number Redial *** When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. See also section “Automatic Redial” on page 24. Press to redial the last dialled external number. The display will show the dialled number. Save external number When you make an external call, you can save the number in order to redial it easily. Previously saved number is erased.
Outgoing Calls Automatic Callback You call an extension and receive busy tone or get no answer. 12 May 10:35 +15° BURNES BOBBY camp-on call-back call-back d í or u 201 BUSY intrusion Press (see display). Verification tone. Replace the handset or press to finish the procedure. You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the Callback service is cancelled.
Outgoing Calls Automatic Redial If you call an external number and receive busy tone or get no answer, you can instruct the system to automatically redial the number until it is available. Note: This feature could be restricted. Ask the system administrator for the availability. This function is activated via Function keys, so you first have to program a programmable key (one key required per number). See section “Program a function” on page 97.
Outgoing Calls Notes: It is not possible to do a new request on a key holding an already activated request until the existing one is cancelled. When the Automatic Redial lamp is rapidly flashing, your telephone is busy and you cannot receive or make new calls. The number of redial attempts and how long the function is active is programmed by your system administrator. If you have activated a diversion on your telephone, this function is not available.
Outgoing Calls Busy extension You call an extension and receive busy tone. Camp-on You can notify a busy extension of your call by a muted ringing call. camp-on Press (see display). Keep the handset off hook. When the called extension replaces the handset, it will be called automatically. Note: If you receive the busy tone again, the desired extension does not allow Camp-on. Intrusion You can intrude on an ongoing call on a busy extension (if this function is allowed). intrusion Press (see display).
Outgoing Calls Diverted extension *60* z # Bypass Call Forwarding makes it possible to call a specific extension, even if Call Forwarding is activated on this extension. Dial. Enter extension number. Press. You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. Abbreviated Numbers By using Abbreviated Numbers, you can make calls simply by pressing a few keys.
Outgoing Calls Option 2 - Via the keypad If you are using the Dialog 4223 Professional without a key panel, you can program 10 Individual Abbreviated Numbers on the keys 0 to 9. Additionally, you can program the programmable keys on the telephone (see Option 1). See section “Individual Abbreviated Numbers via the keypad” on page 30.
Outgoing Calls Individual Abbreviated Numbers via a programmable key 2nd Thomas P Ô Ô You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key. This procedure can also be used if you want to program a function that is activated/deactivated via a dial code. Press. Press to make a call or activate a dial code (preprogrammed).
Outgoing Calls Note: The Dual-Function keys allow Individual Abbreviated Numbers and other functions e.g. Dial-by-Name to be combined on the same keys. You can remove the transparent cover in order to write the names beside the keys. Put the name referring to the Individual Abbreviated Number in the field below the line to indicate that it is the secondary function. Individual Abbreviated Numbers via the keypad **z You can program and activate your most frequently used external numbers via the keypad.
Outgoing Calls z# #51# Enter an Abbreviated Number between 0 and 9 and press. Cancel all Individual Abbreviated Numbers Press. Confirmation tone. Dial-by-Name Head Office Ô You can program and activate directory numbers (extensions and Common Abbreviated Numbers) on the programmable keys. Press to make a call (pre-programmed). Program Dial-by-Name How to program an internal directory number on a programmable key on the telephone and on the key panel. prog Press (see display).
Phone Book Phone Book You can search for all directory numbers and Common Abbreviated Numbers in the integrated telephone directory. directory Press (see display). The display shows: 12 May 10:35 +15° DAVID CHAMBERS internal external 203 return You can choose between internal telephone directory that contains all directory numbers, and external telephone directory that contains all Common Abbreviated Numbers. internal Press (see display). To search in the internal telephone directory.
During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a Conference or put the call on hold to perform other tasks. Group Listening  You have an ongoing conversation via the handset. Press to switch the loudspeaker on or off. When the lamp lights, the loudspeaker monitors the call.
During Calls From handsfree to handset u You have an ongoing handsfree conversation. Lift the handset. Conversation via the handset. Mute É You have an ongoing conversation. Press to switch the microphone on or off. When the lamp lights, the caller will not be able to hear the conversation in your room. Inquiry Inquiry Line 2 Line 1 34 Ô Ô z í ÖÔ During an ongoing conversation you wish to make an inquiry to an internal or external party. Press. Or: Press Line 2.
During Calls Refer Back Line 1 Inquiry or Line 2 Ö Ô ÖÔ í You have an ongoing conversation on e.g. Line 2 and want to refer back to the call that is put on hold on Line 1. The lamp of the call put on hold flashes. Press to put the second call on hold. First call is connected. Press to put the first call on hold. Second call is connected. Press to end the ongoing call. Transfer Inquiry or Line 2 Ô z You have an ongoing internal or external conversation and you want to transfer the ongoing call. Press.
During Calls Callback You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. Call Waiting If you hear the Call Waiting tone during an ongoing conversation, another person is trying to contact you. d u Âd To terminate the ongoing call and answer the waiting call Replace the handset to finish the ongoing call. The waiting call is signalled on your phone. Lift the handset to answer the new call.
During Calls Repeat the procedure to include other persons into the Conference. In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system. 12 May 10:35 +15° CONFERENCE SPEECH Individual Hold Line 1 Line 1 Hold Line 1 Õ Ô ÖÔ Ô ÖÔ z pick-up You have an ongoing conversation, i.e. the Line 1 key is lit. Now you want to put the ongoing call on hold for a short while. Press the Line key. The lamp flashes slowly.
Call Metering Call Metering When the BusinessPhone Communication Platform is provided with metering information from the public net, the call metering function can be used to check the cost of outgoing calls. The BusinessPhone Communication Platform offers several options to obtain this information. Cost Indication During an outgoing external conversation the display shows the actual cost.
Call Metering Cost of the last call *46# í After finishing an outgoing external call, you have the possibility to see the cost of the last call. Dial. The display shows the cost of the last call. Press to finish the procedure. Read out your own cost counter *45# í This is useful, when you want to check the accumulated cost of your own counter. Dial. The system shows the accumulated cost since the last reset. Press to finish the procedure.
Call Metering ì activate In case of a typing error, press the Volume Down key to delete the latest entered digit. Press to confirm the Password (see display). Select the type of meter you want to read out. 12 May 10:35 +15° SELECT TYPE OF METER caller trunk caller return Press to read out an extension counter (see display). If the system is included in a network, you will be able to read out the cost of the tie lines in this menu.
Call Metering display Press to show the counter on the display (see display). 12 May 10:35 +15° COST 201: EUR print 50 reset return In this menu you have the same possibilities as in the previous menu. It is also possible to reset without a printer. If you have not entered a specific directory number in this procedure, you will see the accumulated cost of the entire system.
Call Metering Printout The printout covers the following information: Example: Call Metering Information BusinessPhone Date: 03 05 12 Time: 10:53 ERICSSON ENTERPRISE GmbH Pottendorfer Str. 25-27 1121 Vienna AUSTRIA Reason for print out : Read Division : Total system Group : Callers Directory number range : 4736 Currency : EUR Dir. No. Name 4736 Mr.Plattner Total 42 Pulses Cost Cost/Pulse 76 38.00 0.50 76 38.
Call Metering Printout contents Date: Shows the date of the printout. Time: Shows the time of the printout. Ericsson Enterprise GmbH Pottendorfer Str. 25-27 1121 Vienna AUSTRIA 4 lines with 50 characters per line are free for definition. For example, for the company address. Reason for printout: This field shows if the printout was initiated only to read out the counter or if the printout was caused because of a reset procedure. Division: This field is prepared for future applications.
Call Metering Integrated System Check *45# To avoid a loss of the counter values during reconfigurations of the system, an Integrated System Check offers you the opportunity to read out all the counters which were not reset before the reconfiguration. To initiate the System Check you need a special authority level (please ask your system administrator if this feature is available on your phone). Dial. (Same procedure as used for reading out accumulated cost.
Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. Depending on the type of diversion you are also able to record your personal greeting, see section “Personal Greeting” on page 57. Note: You can still make calls as usual.
Call Forwarding Fixed Diversion This function directs your calls to a pre-programmed answering position (e.g. secretary). 2nd Diversion Ô Ô Activate Fixed Diversion Press. Press to activate diversion. All calls to your extension are directed to a pre-programmed address. The display shows the actual diversion state. 12 May 10:35 DIVERSION directory 2nd Diversion 46 Ô ÕÔ +15° 4736->5450 redial prog Cancel diversion Press. Press to cancel diversion.
Call Forwarding Program Fixed Diversion address If you need to program a new diversion address: prog Press (see display). 12 May 10:35 +15° PHONE PROGRAMMING key short-no. diversion z ì store í diversion ringing Press (see display). Dial new diversion address. In case of a typing error, press the Volume Down key to delete the latest entered digit. Press (see display). Press to finish the procedure.
Call Forwarding Individual Diversion This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a Common Abbreviated Number (e.g. your car telephone). Note: In order to prevent misuse, Individual External Diversion can be blocked for your extension, see section “Security” on page 71.
Call Forwarding Program and activate a new External Diversion address *22* 0z To set a new Individual External Diversion address: Dial. Dial the digit(s) for external call access and enter the new External Diversion address. A maximum of 24 digits. Note: If your public network requires waiting for a second # í #22# í dial tone, press *. Press to activate the Individual Diversion. Verification tone. Press to finish the procedure.
Call Forwarding Follow-me If you are in another room, you can still answer your calls by forwarding them to where you are. To activate Follow-me, Individual Diversion must be active on your telephone. Activate Follow-me *21* z* z# í Note: This procedure has to be executed from the telephone the calls are diverted to. Dial. Dial your number and press. Dial the new number and press. Special dial tone. Press to finish the procedure.
Absence Information Absence Information If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers of the reason of your absence. External callers will be routed to the operator who also has access to your Absence Information.
Absence Information Enter information 2nd Info Ô Ô leave absence To store Text or Voice information. Press. Press. Press (see display). Press (see display). When the information is activated, the Message/Info lamp shows a steady light. If a message arrives, the lamp starts flashing, see section “Check and store received messages” on page 61. 12 May 10:35 +15° ABSENCE INFORMATION FOR: pre-text voice 200 free-text Select pre-text, voice or free-text information.
Absence Information activate í Press (see display). The programmed Absence Information will be shown in the display. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your Absence Information. Press to finish the procedure. Pre-defined texts example: Vacation, back June 27 pre-text next-info 0627 activate Press (see display).
Absence Information 2nd Info Ô Ô Change information Press. Press. 12 May 10:35 +15° ABSENCE INFORMATION FOR: erase leave off 201 chnge-no. Erase erase absence Press (see display). Press to erase the information (see display). Change leave Press to leave another information (see display). Or: on/off Press to activate/deactivate information (see display). Leave information for another extension chnge-no. z z 54 activate Press (see display).
Absence Information Receive info for diverted calls A colleague, Andersen, has programmed diversion to your extension. You answer a call to Andersen on your phone. The sign ‘&’ or ‘%’ indicates that Andersen has Text or Voice info programmed. Text info programmed ANDERSEN ANDREAS BURNES BOBBY div-info 200& 201 SPEECH div-info Press and hold to read Text info (see display).
Messages Messages By using the Message system you can send, receive, forward and store different kind of messages. You have also access to a number of helpful features, like recording an ongoing conversation, placing external calls via the company network and many more ... Password protection The first time you enter the Message system (only possible from your own extension) you might be requested to change your Password if it is default (0000).
Messages Individual Mailbox system Callers are able to leave messages in your Individual Mailbox. Activate Â Ô Ô z Ô ÕÔ í Divert your extension to the Mailbox system. 2nd Press. Diversion Press. Dial the number to the Mailbox system. Ask the system administrator for your defined Mailbox system number. 2nd Press. Diversion Press. 2nd Diversion Ô ÕÔ Press to finish the procedure. When the diversion to your Mailbox is activated, the Diversion lamp shows steady light. Deactivate Press. Press.
Messages greeting Press (see display). 12 May 10:35 +15° MBX GREETING FOR: busy no-reply diversion í diversion 201 return Select type of diversion and use the menu keys to record your greeting (see display). Press to activate. When you activate the diversion, the recorded greeting is played to the next caller.
Messages z Dial the number to the Mailbox system. During the procedure you will be asked for your extension number and your Password. Note: You cannot use the Default Password 0000 to retrieve messages externally. If you want to check your messages from an external position, you have to change your Password first, see section “Change Password” on page 71.
Messages Note: If you do not acknowledge the Notification within the pre-programmed time, the connection is cancelled and repeated later (ask the system administrator for the programmed number of Notification attempts). Message Ô administr Program Notification number and time Press to view the Mailbox. Note: Depending on the configuration, you might be asked for your Password. Press (see display). 12 May 10:35 +15° ADMINISTRATION outcall check outcall Press (see display).
Messages Or: immediate Press if you want immediate Notification (see display). save Press to save the Notification time (see display). This step is excluded if you program immediate Notification. í Message Ô Press to finish programming. Activate/deactivate the Notification Press. administr Press (see display). outcall Press (see display). on Press to activate (see display). Or: off í Press to deactivate (see display).
Messages Message ÖÔ Press to view the Mailbox. If the Mailbox contains heard messages only, the lamp shows steady light instead. Note: Depending on the configuration, you might be asked for your Password before you can retrieve your messages. See section “Security” on page 71. receive Press (see display). 12 May 10:35 +15° MESSAGE 3 return new new call-back 2 heard 12 stored Select message category (see display). New, heard, read or stored. Select message type (see display).
Messages Forward a Voice message Your received Voice messages (in the Individual or Common Mailbox) can be forwarded to other Mailbox numbers (Individual or Common). When you forward a Voice message to an Individual Mailbox, the Mailbox number is the same as the extension number. See also section “Messages” on page 56. Message ÖÔ receive new voice Note: Returned messages cannot be forwarded. Press to view the Mailbox.
Messages Common Mailbox system If you divert your telephone to a Common Mailbox, the callers are able to leave messages there. The difference between your Individual Mailbox and a Common one is that a Common Mailbox can be used by more than one user. Activate Â Ô Ô z Ô ÕÔ í 2nd Press. Diversion Press. Dial the Common Mailbox number. Please ask the system administrator for your defined Mailbox number. 2nd Press. Diversion Press.
Messages Retrieve messages - externally z z To retrieve your messages from an external position: Dial your company’s telephone number. Dial the Common Mailbox number. During the procedure you will be asked for your extension number and your Password. Note: You cannot use the Default Password 0000 to retrieve messages externally. If you want to check your messages from an external position, you have to change your Password first, see section “Change Password” on page 71.
Messages During an unanswered call Message Ô When you call an extension and receive busy tone or get no answer, you can send a Callback, Voice or Text message. Press. 12 May 10:35 +15° FROM NUMBER: 200 call-back TO NUMBER: voice 201 text Select message type (see display). Note: After sending, you can repeat to other extensions. Callback call-back Press to send a Call Me message (see display). Voice voice Press to send a Voice message (see display).
Messages Check sent messages Message Ô You can check messages that you have sent, for instance if you want to erase a message. You can also check messages received at other extensions (not allowed by default, ask system administrator). Press. administr Press (see display). check Press (see display). 12 May 10:35 +15° CHECK MESSAGES – OWN OR OTHERS ? return own others Own messages own Press to check your own messages (see display). Enter the receiving extension number.
Messages Returned messages Message ÖÔ sent-back í 68 Messages that have been left unanswered for a long period are sent back to you. To check returned messages: Press. 12 May 10:35 +15° SELECT FUNCTION send receive administr sent-back Press (see display). Use the menu keys to check returned messages (see display). You can erase or re-send the message. Press to finish the procedure.
Messages Dictaphone function If you want to record and retrieve personal Voice messages you can use the Dictaphone function. A Dictaphone message is treated as a normal message. How to retrieve Dictaphone messages, see section “Check and store received messages” on page 61. Record message *58# To start the recording: Dial and record your message. The maximum recording time is 4 minutes and 15 seconds.
Messages Conversation Recording The Conversation Recording function makes it possible to store the ongoing telephone conversation in the Individual Mailbox by pressing a pre-programmed Recording key. You can store both internal and external calls. Conference calls cannot be stored. A recorded conversation is treated as a normal Voice message. How to retrieve Conversation Recordings, see section “Check and store received messages” on page 61. Note: This feature may be restricted or not available.
Security Security You can use your four-digit Password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the Message system or when you are using the DISA function. Note: The first time you enter the Message system you might be requested to change your Password if it is default (0000). This procedure is performed directly in the Message system. See section “Messages” on page 56. #*72* z * z # Change Password Dial to select a new Password.
Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. *72* z # Bypass own extension Dial. Dial your Password. Press. Dial tone. You can make one call from your extension. Bypass another extension *72* z * z # 72 This makes it possible to make a call on another, blocked extension, by using your Password. Dial. Dial your Password. Press. Dial your extension number. Press. Dial tone. You can make one call from the blocked extension.
Security *72# í #72* z # í Block extension Dial to block your extension. Verification tone. Press to finish the procedure. Unblock extension Dial. Dial your Password. Press to re-open. Verification tone. Your extension is open for use. Press to finish the procedure.
Group Features Group Features When you are working together in a team the following group features can be very useful. You can page your colleagues, give them Telephone Attendance or pick-up their incoming calls. Key system With this function, all (or selected) external lines are represented by pre-programmed keys on all phones. For each external line, a Function key has to be programmed. Which means that you are able to monitor the state of traffic for every programmed external line (e.g. free, busy).
Group Features Supervision/Telephone Attendance A Function key can also be programmed for Supervision and handling calls for a group of extensions. If a Supervision/Attendance key is programmed on your telephone, you are able to call the other group members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called). Michael Michael Michael Õ Ô Ô ÖÔ Traffic situation Ongoing conversation (lamp is on). Free extension (lamp is off).
Group Features Loudspeaker Paging Paging Paging Ô ÕÔ You can page all extensions in a group and give a Voice message. Press (pre-programmed). All extensions in a group are called. Press again and hold the key (pre-programmed). Give the Voice message and then release the key. Now you can wait for answer, or terminate. If you do not get an answer within 30 seconds, the Paging function will be terminated automatically.
Group Features Group Hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function. Note: The number of cordless extensions in a hunt group are limited to eight (including Tandem configurations).
Group Features Answer calls As system default the hunt group number is shown in the display. If you require a different display layout, please contact your system administrator. GH-GROUP ANDERSEN ANDREAS directory 300 200 redial CALLING prog Answer Group Hunting calls in the normal way. Log out #28* z # To log out from one hunt group: Dial. Dial the hunt group code. Please ask your system administrator for the configured number. Press.
ISDN Facilities ISDN Facilities This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market. Please ask your system administrator which features are available.
ISDN Facilities Answer an incoming call from an ISDN-line A ringing signal and a flashing lamp indicate an incoming call, answer the call in the normal way. One of the following four cases will occur. Example 1: The public net provides the number of the caller. Mr. Plattner with public number 0 181100 4736 is calling. 12 May 10:35 directory +15° 1811004736 redial CALLING prog Example 2: The caller has activated Number Secrecy. (The calling number will be suppressed.
ISDN Facilities Make an external call on an ISDN-line Establish an external call in the normal way. If the called party is also connected to a digital trunk line, your public number is shown on the called party’s display. If the connected party number differs from the dialled one (for example: Diversion or Pick-up from another extension), your display shows the new number.
ISDN Facilities Malicious Call Identification If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider. Ô *39# Malicious Call Id. If you cannot see the number of the caller or connected party (because of an activated number suppression), you have the possibility to register the number in the public network during the call. Press to register the connected number (pre-programmed). Or: Dial to register the connected number.
ISDN Facilities ISDN Caller List This function insures that you will not miss any incoming calls, by storing unanswered ISDN calls on your telephone, e.g. if you do not answer or your telephone is busy. Via your telephone you can: • See the number of unanswered calls • Call the stored numbers in the Caller List • Scroll through the Caller List • See the time and date of the arrived calls • Erase calls from the list The number of calls in the list are indicated on your display, e.g.
ISDN Facilities Show date, time and call attempts for the selected call When you are retrieving calls from your Caller List. time Press to see the date and time for the selected call (see display). You will see when the call was received and how many times the same call came in. 12 May 10:35 +15° CALL RECEIVED ON: 12 MAY 08:22 return 12X return Press to return to the previous display (see display). Erase calls from the Caller List When you are retrieving calls from your Caller List.
ISDN Facilities Number Secrecy By pressing a pre-programmed Number Secrecy key you can choose not to show your complete number (public + extension number) to the connected party. 12 May 10:35 +15° DISPLAY RESTRICTED Number secrecy Ô save SPEECH cost-on Press a pre-programmed key to suppress your complete number to the public net. The lamp beside the key shows a steady light and the function remains activated until the key is pressed again.
Other Useful Features Other Useful Features By using these features your productivity will be increased, e.g. you can set reminders for important meetings, place the cost for external calls on separate accounts, listen to music via the loudspeaker and much more ... Tandem configuration The Tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the primary and the other one as the secondary.
Other Useful Features Õ Ô #28# Secondary on/off To deactivate the Tandem configuration Press (pre-programmed). Or: Dial to log off the secondary telephone. For incoming calls: • The secondary telephone cannot be called and the primary telephone works as a normal stand-alone telephone. For outgoing calls: • Inquiry Ôz Ô Transfer Both telephones are treated as 2 separate extensions. Transferring a call between members of a Tandem unit Press and dial own directory number. Press.
Other Useful Features activate í #32# í Press to activate (see display). Press to finish programming. When the Reminder time is reached, your phone rings with recall signal. Cancel Reminder Dial to cancel all settings. Press to finish the procedure. Background Music Background Music Ô í You can listen to Background Music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel.
Other Useful Features Opening of the doorlock Inquiry Ô z After you have answered the Doorphone, you can open the door making an inquiry to the door-opener’s directory number. Press. Dial the door-opener’s directory number. Please ask your system administrator for the number. Note: You can also program the door-opener’s directory number as a Common Abbreviated Number or a Function key.
Other Useful Features Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the cost for the phone call to your company. The other cost will automatically be placed on your extension number or on a special project. Note: To activate this function, you have to change the Default Password from 0000 to a personal one.
Other Useful Features Account Number An Account Number can be entered to debit telephone cost to different accounts. Depending on the system configuration the Account Number has to be entered from a Verified Account Number List (predefined) or you can invent your own Account Number.
Other Useful Features DTMF Tones z The DTMF function is used to control answering machines or any other telecommunication devices. Make an internal or external call to reach the desired device. When your call is answered you can continue to dial digits which will be sent as DTMF digits (tone signals) to the called device in order to activate the desired functions. Immediate Answer Immediate Answer Ô It is possible to get automatic hands-free answering on internal calls without pressing the Line key.
Other Useful Features Networking Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking. IP Calls IP Calls are internal calls sent via an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line.
Other Useful Features Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest routing will be selected. 0z Use Least Cost Routing Dial the digit(s) for external call access and the external number.
Write Text Write Text It is necessary to write text, e.g. when you are typing Absence Information, sending a Text message or searching the integrated telephone directory. Use the keypad to write text, e.g. when you are sending a Text message. You have selected text mode. Select characters by pressing digits repeatedly. 5 ì ì 444 ì 66 ì * Example: Press a digit 1 time 2 times 3 times 4 times result result result result Note: Key J K L 5 1 is reserved for national characters.
Settings Settings If you require frequent use of certain functions, you may program them on the Dual-Function keys on the telephone and the key panel. When you want to use the function, just press the key. Notes: The Dual-Function keys allow programmed functions and short numbers to be combined on the same keys. Remove the transparent cover in order to write the name beside the key. Put the name referring to the programmed function in the field above the line to indicate that it is the primary function.
Settings Program a function How to program a function on key A. Note: Some functions can also be programmed as Individual Abbreviated Numbers, see section “Abbreviated Numbers” on page 27. prog Press (see display). _AÔ Press (see display). key change forward enter z store Press the desired programmable key. Press (see display). Select Function code (see display). See section “Function codes and required data” on page 99. Press (see display). Enter associated number.
Settings z enter í Select ringing character Select ringing character (0 – 4). See section “Function codes and required data” on page 99. Press (see display). Press to finish programming. After approximately 10 seconds, the Function key is active. Example: Program Supervision of extension 204 on key A, with ringing character 1. For available Function codes, see section “Function codes and required data” on page 99. prog Press (see display). _AÔ Press (see display).
Settings Function codes and required data Programming name NAMECALL SUFFIX DIGIT EXTERNAL LINE SUPERVISION DEDIC. LINE BUSY LINE 2 CONFERENCE IMMED. ANSWER EXT. VOICE M.
Settings Alternative programming for Automatic Callback, Camp-on, Intrusion The associated number for using the Automatic Callback, Campon or the Intrusion function may vary from country to country. If you cannot use a code of a function, maybe your exchange system has been programmed with a different associated number. Because this User Guide describes only the default programming, the following table shows the most common settings in some of these countries that are known for a different programming.
Settings Ringing signal By programming, you can adjust ringing type (2 types), ringing volume (10 steps) and ringing character (10 characters). prog Press (see display). 12 May 10:35 +15° PHONE PROGRAMMING key short-no. ringing diversion ringing Press (see display). You can now select ringing type, volume or character. Ringing type Select type 1 if you want to set the ringing volume at a constant level, select type 2 if you want gradually increasing volume when the phone rings.
Settings Ringing character character next í Press (see display). You will hear the selected character. Press to change (see display). Press to finish the procedure. Melody programming If you want a personal melody when your telephone rings, this can be programmed for internal, external or Callback calls. Note: This function requires a certain release number of your telephone (for the Dialog 4223 Professional/Dialog 3213 it is R9B or higher, see the underside of your telephone).
Settings 2nd Line 1 Line 2 Inquiry Ô Programming mode Ô Ô Ô Select the call type you want to program. Press to enter Programming mode. Program Melody Press for internal calls. Or: Press for external calls. Or: Press for Callback calls. Select Programming mode options to control the melody. Programming mode options z Insert notes: Press to insert notes. 1=c, 2=d, 3=e, 4=f, 5=g, 6=a, 7=b, 8=+c, 9=+d Note: Press and hold a key to make a long tone (shown with a capital letter e.g. D).
Settings * Insert a pause: 0 Change the octave: ì Line or Inquiry 2nd Line 1 Line 2 Inquiry 104 Press to insert a short pause. Hold the key to get a long pause. Press to get a higher or lower octave for the note you have inserted. It is higher when a plus sign is added beside the note. Scroll within the melody: Press to move the cursor within the melody. Hold the key to move to the beginning or the end. í Erase note or melody: Ö Ô Ô Store the melody: Ô You enter Melody Mode.
Accessories Accessories This chapter describes optional features that can be used together with your BusinessPhone telephone. Expansion key panel Dialog 4223 Professional Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions. Your telephone can be expanded with up to four key panels. Note: For the Dialog 4223 Professional, you need the optional key panel DBY 419 01.
Accessories Alarm interface unit Note: Only available for the Dialog 3213. This plug-in module is fitted into the bottom of the telephone. It makes it possible to transfer alarm signals from various devices via the telephone to the exchange and to a pre-defined extension. A special circuit layout provides maximum functional security.
Accessories Extra handset Useful for involving a second person in your conversation, for talking or just listening. Tape recorder When a recording of the telephone conversation is needed, for evidence purposes, a tape recorder can be connected. Headset - Dialog 4223 Professional How to install the headset, see section “Installation” on page 115. The following headset functions are available. Í Line 1 Activate/Deactivate the headset Press the Headset key to activate/deactivate.
Accessories u Headset to handset Í Handset to headset  Headset with Group Listening  Headset to handsfree Í Í 108 Lift the handset. Press the Headset key. Press to toggle between headset with or without Group Listening. Press. Press the Headset key. Handsfree to headset Press the Headset key.
Accessories Headset - Dialog 3213 The following Headset functions are available. Note: To use the Headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit. Headset Line 1 h Activate/Deactivate the headset Press the Headset key to activate/deactivate (optional). See section “Description” on page 6. All calls can be handled via the headset.
Accessories Headset Headset 110 s Headset with Group Listening s Headset to handsfree h h Press to toggle between headset with or without Group Listening. Press. Press the Headset key (optional). Handsfree to headset Press the Headset key (optional).
Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a Conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life. Note: When these features are used, your BusinessPhone will occupy at least two external lines. However, there may be disadvantages in connecting to several external lines.
Glossary Glossary Abbreviated Number Dialling Initiating a call to a pre-programmed number by dialling a code or pressing a key. Short numbers can be: 1. Common, which means that all extensions can use them. 2. Individual, which means that they are programmed and used by each extension separately (82 numbers). See section “Abbreviated Numbers” on page 27. Account Number To place call cost on an Account Number. See section “Other Useful Features” on page 86.
Glossary Extension All telephones connected to the PBX have a unique internal number (up to 8 digits). If your telephone is equipped with a display, you can see your number. Function code A digit code that corresponds to a specific function. See section “Settings” on page 96. Hold To put a call on hold. See section “During Calls” on page 33. Information Internal callers are informed about absence and time of return. External callers are diverted to the operator, where the same information is available.
Glossary Third party A third connection (person), which can be included in an ongoing two person conversation. The connection can be internal or external. See section “During Calls” on page 33. Transfer During an internal or external ongoing call you can make an inquiry and then transfer the call to another party (internal or external). See sections “During Calls” on page 33 and “Useful Hints” on page 111. Tie line An external line from the private network.
Installation Installation Dialog 4223 Professional Install cables Handset cable to the left Handset cable to the right You can put the cable to the handset in the notch underneath the telephone. The cable to the exchange has to be plugged in LINE and the handset cable has to be plugged in HANDSET. Change cables To remove a cable, use a screwdriver to unlock the stop.
Installation Install stands and adapt telephone Position high Press to fasten stand Position low Release to remove stand Tiltable display Adjustable angle 116 BusinessPhone – Dialog 4223 Professional / Dialog 3213
Installation Install key panels 1 Remove the small plastic plate, marked DSS, i.e. with a screwdriver and connect the cable. 2 Attach key panel unit. 3 Secure with screws and install stand. Note: All key panels must be of type DBY 419 01 (three or four key panels can only be used in newer versions of the exchange).
Installation Stand positioning (1-4 key panels) Install card Use the Designation Card Manager to make and print your own key panel designation cards. The Designation Card Manager is included on the Ericsson Telephone Toolbox CD. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner.
Installation Install pullout leaf 1 Remove the protective film from the guiding rails. 2 Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. 3 Insert the pullout leaf.
Installation Wall mounting handset hook The phone can be wall mounted without using a special console. Useful for instance in conference rooms or public areas. 120 1 Use a screwdriver to remove the handset hook. 2 Turn the hook upside down and insert. 3 Use a screwdriver to remove the two plastic covers. 4 Drill wall holes according to measure. 5 Mount screws according to measures and attach the phone.
Installation Install card Use the Designation Card Manager to make and print your own designation cards. The Designation Card Manager is included on the Ericsson Telephone Toolbox CD. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Placing the telephone • Do not place your telephone on sensitive surfaces. Use a nonslippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g.
Installation Dialog 3213 Executive Install cables 1 2 3 4 Cable to handset Cable to exchange Space for personal directory list (optional) Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in LINE. Change cables To remove a cable, push down the plug stop. Use a screwdriver to unlock the stop.
Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook.
Installation Install key panel 24 V a.c. connection when more than two key panels are used. Connection must be to the first key panel 1 2 3 4 Connect cable Attach key panel unit Secure with screws Install stand When connecting one or two optional key panels to your telephone the DBY 409 01 key panel may be used. No external power cables are required for this key panel, as power is supplied from your telephone.
Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a nonslippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. • Make sure that the line cable isn’t creased. Cleaning the telephone Use a slightly moistened (not wet) soft cloth or an anti-static cloth and wipe off the telephone carefully. Do not use rough cloth, solvents or aggressive cleaning fluids.
Index Index A Abbreviated Numbers 27 Common 28 Individual 29 Absence Information 51 Change 54 Diversion 55 Enter 52 Erase 54 For another extension 54 Free text 53 Pre-defined 52 Voice 53 Accessories 105 Account Number 91 Alarm interface unit 106 Alternative programming for Automatic Callback, Camp-on, Intrusion 100 Answer an incoming call from an ISDN-line 80 Automatic Callback 23 Automatic Redial 24 B Background Music 88 Block extension 73 Busy extension 26 Bypass blocked extension 72 Bypass call forward
Index Handsfree 33 Inquiry 34 Loudspeaker 33 Mute 34 Park call 37 Refer Back 35 Transfer 35 E Enter information 52 Expansion key panel 105 External calls 18 External Diversion 49 Extra handset 107 F Fixed Diversion 46 Follow-me 50 Forward a Voice message 63 Free text information 51 Function codes and required data 99 G Glossary 112 Group Call-pick-up 75 Group Features 74 Common Bell 76 Hunt group 77 Key system 74 Page extensions 76 Pick-up group 75 Supervision 75 Group Hunting 77 Group Listening 33 H Hands
Index Number Identification 79 Number Secrecy 85 K Key panel 105 Key system 74 L Lamp indications 13 Last External Number Redial 22 Least Cost Routing 94 Loudspeaker Paging 76 M Mailbox system Common 64 Individual 57 Make an external call on an ISDN-line 81 Make calls 21 Malicious Call Identification 82 Melody programming 102 Messages 56 Callback 66 Check and Store Received 61 Check sent 67 Common Mailbox system 64 Conversation Recording 70 Dictaphone 69 Forward a Voice message 63 Individual Mailbox system
Index S Save and redial incoming calls 20 Save external number 22 Security 71 Send Message 65 Settings 96 Short Numbers 27 Signals 17 Silent Ringing 20 Supervision 75 System Check 44 Tones 16 Transfer 35 Two telephones 86 T Tandem configuration 86 Tape recorder 107 Telephone Attendance 75 Telephone directory 32 W Welcome 4 Write Text 95 U Unblock extension 73 Useful Hints 111 V Voice information 51 Volume 100 BusinessPhone – Dialog 4223 Professional / Dialog 3213 129
Notes Notes 130 BusinessPhone – Dialog 4223 Professional / Dialog 3213
Quick Reference Guide Answer Calls Answer on another extension: Conference Ext. No. pick-up Save external number: save (Before you finish the call) Make Calls Common Abbreviated Number: Abbreviated No.
All rights reserved. Ericsson Enterprise AB For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on www.ericsson.com/enterprise © Ericsson Enterprise AB 2003 EN/LZTBS 160 1322 R1A Printed on chlorine free paper. Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership.
