Exchange ActiveSync™ for Sony Ericsson P990 User Guide
Contents What is Exchange ActiveSync™? ............... 4 Installing Exchange ActiveSync™ .............. 5 Setting up Exchange ActiveSync™............. 5 Password problems .......................................... SSL-related problems ...................................... Technical support............................................. If you lose your phone ..................................... 16 16 17 17 Your first synchronization ................................. 6 Synchronization settings............
Exchange ActiveSync™ for Sony Ericsson P990 User Guide This User Guide is published by Sony Ericsson Mobile Communications AB, without any warranty. Improvements and changes to this User Guide necessitated by typographical errors, inaccuracies of current information, or improvements to programs and/or equipment, may be made by Sony Ericsson Mobile Communications AB at any time and without notice. Such changes will, however, be incorporated into new editions of this User Guide.
Exchange ActiveSync™
What is Exchange ActiveSync™? Note: Push synchronization requires Microsoft Exchange Server 2003 with SP2 or later. With Exchange ActiveSync™ in your phone you can wirelessly synchronize corporate email, calendar items, and contacts on a Microsoft™ Exchange Server 2003 with the corresponding information in your phone.
Installing Exchange ActiveSync™ Note: Before installing and setting up Exchange ActiveSync you have to set up an Internet account in your phone. Ask your IT department or operator which settings to use for the Internet and Exchange ActiveSync accounts. Installation via Try and buy The free client software is available for download to your phone via the Try and buy application. Before starting the installation, make sure that the provided Memory Stick is inserted in your phone.
2. Select Next. 3. Enter the following information: User Name – the name you will use to connect to the Exchange account. It is usually the same as your Windows login user name. Password – the password you will use to connect to the Exchange account. It is usually the same as your Windows login password. Server Name – the name of the publicly accessible server (must not include http:// or /, but be in the form of exchange.mycompany.com). Domain – the domain you belong to in your corporate network.
checks for new data, downloads new data, and finally updates your phone. When the synchronization is complete the message “Direct Push Active” or “Last sync”, with a time stamp, appears. Changing Exchange ActiveSync™ settings Select Tools > ActiveSync to open the main ActiveSync application. C ActiveSync Synchronization settings You can have Exchange ActiveSync automatically push new information to and from your phone, you can select to synchronize at scheduled intervals or synchronize manually.
Settings dialog ActiveSync log All Exchange ActiveSync settings are available from this tabbed dialog. Tap an arrow icon ( or ) to scroll the tab list. The tabs provide the following settings: Select Tools > Exchange ActiveSync > ActiveSync > View log to view and manage the log. For advanced Server – specify your user name, your password, the server name and the domain you belong to. Sched – switch between Direct Push (mark Enable Push) and scheduled or manual synchronization.
The figure below shows the main view in Messaging with the Exchange ActiveSync mailbox: Messaging A Call voicemail Create new message Messages Inbox 1 unread Email B C Inbox 0 unread Active Sync Inbox 1 unread D • Inbox – contains your received email messages. In Control panel, you can set how you will be notified when a message is received. • Outbox – contains messages ready to be sent. • Drafts – contains messages that are not ready to be sent.
ActiveSync A B To: E Subject: D C Send Cancel 2. On the Mail tab, under Signature, enter your signature text. To attach your electronic business card to all your messages 1. Open the ActiveSync account and select ActiveSync > Account settings. 2. On the Mail tab, mark Always attach your card. To always reply with the sender's text intact 1. Open the ActiveSync account and select ActiveSync > Account settings. 2. On the Mail tab, mark Always reply with history. Receiving email A. Address field.
from the current time of day and 24 hours prior to that time. The size of email messages to be downloaded is set to 1 kB. If you find that your received messages are constantly being truncated and you want to avoid the delay of downloading the remainder, try increasing this size. To adjust email filtering 1. Open the ActiveSync account and select ActiveSync > Account settings. 2. On the Mail tab, select the desired date range and email size.
Contacts With Exchange ActiveSync in your phone, you can use your phone application Contacts as usual. Features such as speed dial, caller ID and message alerts are integrated with Exchange ActiveSync. Contacts features The following features that you normally use in your phone Contacts application are also integrated and available when you use Exchange ActiveSync: • Viewing options, for example list view, detail view, and three zoom levels. • The option to add notes to a contact.
2. Select ActiveSync menu > Settings. 3. Tap an arrow icon ( or ) to navigate to the Cont tab. 4. Select the option Reset Contacts Data. 5. Select Ok. • Options for viewing meeting attendees, location, date and time. • Support for online and offline work. See the User Guide for P990 for more information about these features. Meetings Calendar When using Exchange ActiveSync, you can use your phone Calendar as usual. You can, for example, schedule your activities and view meeting data.
Note: On your phone, you can respond to a meeting invitation through the Exchange ActiveSync messaging application, but not invite to a meeting. Option to reset Calendar data If you select the option Reset Calendar Data, all your Calendar information in the phone will be deleted, so that you get an identical copy of your PC calendar after a new synchronization. To delete all Calendar data (flip open) 1. Select Tools > Exchange ActiveSync. 2. Select ActiveSync menu > Settings.
Global Address List To insert a contact from the Global Address List in an email address field (flip open) With Exchange ActiveSync in your phone, you can still access your corporate Global Address List, while away from office. to open a 1. Tap the To:, Cc: or Bcc: field, then tap menu of options. 2. Select Global contact. 3. Enter your search string. 4. Select Search. 5. Mark the contact (or contacts) and select Done to insert it (them) in the field.
Troubleshooting If you get any errors or problems related to Exchange ActiveSync, check the suggestions below for troubleshooting. Synchronization errors If you have synchronization problems, or general problems with the Exchange ActiveSync application, perform the following actions. Check the log You can find information about errors in the log: • Check the log in Tools > Exchange ActiveSync > ActiveSync menu > View log. Often, the root error is not the last entry. Scroll upwards to see more entries.
Password problems Check if Caps Lock is activated on your keyboard. Your server account password is case sensitive. SSL-related problems If you have enabled SSL and have connection or synchronization problems, perform the following actions. Check if SSL is supported Before you select SSL (Secure Socket Layer) in the Exchange ActiveSync settings, ensure that SSL is supported by the system you are using. Otherwise you will run into connection and synchronization problems.
