User's Manual

22
Troubleshooting
If you encounter a problem using this receiver, use the following checklist to find a solution. For any problems with the
transmitter or adapter, refer to the operating instructions supplied with the respective device. If the problem persists,
consult your Sony dealer.
Symptom Meanings Remedy
The receiver does
not turn on.
Correctly insert the connected device. Insert the receiver until it is firmly and completely in,
and then secure it with the mounting screws.
There is no sound. The channel setting on the transmitter is different
from that on the receiver.
Use the same channel setting on both the
transmitter and receiver.
The transmitter is turned off. Check the power supply or battery of the transmitter.
The setting of the encrypted transmission function
on the receiver is different from that on the
transmitter.
Confirm that the setting of the encrypted
transmission function is the same on both the
transmitter and the receiver.
When the receiver is attached through the optional
DWA-01D/F01D wireless adapter, the setting of the
sync signal is not appropriate.
Using the sync signal selection (SYNC SOURCE)
function, set the sync signal to INTERNAL.
When an external sync signal is used, confirm the
connection of the sync signal, and set to AUTO or
EXTERNAL.
The audio codec mode settings on the receiver and
transmitter do not match.
Configure the same audio codec mode setting for
both the receiver and transmitter.
The Audio Output setting is incorrect when a
DWA-SLAU1 is attached.
Set Audio Output so that the receiver output format
and the input format of the connected device match.
The sound is weak. The attenuation level on the transmitter is too high. Set the attenuator on the transmitter to an
appropriate level.
The AES/EBU reference output level is set to –36
dBFS LINEAR.
Set the reference output level according to the use
(see page 13).
There is distortion
in the sound.
The attenuation level of the transmitter is zero or too
low.
The input level of the transmitter is extremely high.
Adjust the attenuation level on the transmitter so
that there is no distortion to the sound.
A LINE level signal is being input while the input
level of the transmitter set to MIC.
Refer to the operating instructions supplied with the
transmitter and set the input level to LINE.
Encrypted
transmission does
not function when
using a USB
connection.
The software version of the transmitter is not
suitable for use with this receiver.
Refer to the transmitter software compatibility table,
and confirm whether the software version of the
transmitter is suitable for use with this receiver (see
page 24). If it is not suitable, software update is
necessary. Contact your Sony service
representative.
There is sound
interruption or
noise.
The RF indicator lights up even when the transmitter
is turned off.
Jamming radio waves are being received. Set the
channel whose RF indicator on the receiver does
not light up, and then set that same channel on the
transmitter. When two or more transmitters are
being used, change to another channel group that is
unaffected by jamming radio waves. When doing
this, the clear channel scan function is useful.
Two or more transmitters are set to the same
channel.
It is not possible to use two or more transmitters that
are set to the same channel. Refer to the Sony
digital wireless frequency lists and reset the
transmitter channel.
The channel is not set within the same channel
group.
The channel plan of the receiver use is set so that
no signal interference occurs when two or more
transmitters are used simultaneously. Set each
transmitter to a different channel within the same
channel group.