User's Guide

46
Troubleshooting
If you experience any of the following difficulties, use this troubleshooting guide to
remedy the problem. Also, refer to the “AIBO” ERS-210/220 operating instructions
to check AIBO entirely and its sensor condition in Clinic mode. Should the
problem persist, please contact the AIBO Customer Link. (See page 3 for details on
the AIBO Customer Support.)
Symptom Remedy
AIBO does not move as
instructed.
• Heat may have built up in the battery pack.
t Wait for a while until the battery pack becomes cool.
• The wireless LAN settings are incorrect.
t Check the settings (see the Setup Guide).
• AIBO is outside the range of wireless LAN communication.
t Move AIBO closer to the PC or access point.
• AIBO is jammed or otherwise unable to recover by itself.
t Restore AIBO to remote control (page 12, 13).
AIBO does not respond to remote control when its
battery is being charged or it is on the Energy Station.