Help Guide
Table Of Contents
- Help Guide
- Table Of Contents
- Using the remote control
- Using the TV Menu Bar
- Home menu
- Using the Action Menu
- Introducing Android TV
- Troubleshooting
- Getting Started
- Using the Help Guide
- Remote control
- Keeping the TV updated
- Introducing Android TV
- Basic Operations
- Accessibility features
- Support Site
- Watching TV
- Using the TV with Other Devices
- USB devices
- Blu-ray and DVD players
- Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only)
- Smartphones and tablets
- Computers, cameras, and camcorders
- Audio system
- Bluetooth devices
- Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only)
- BRAVIA Sync-compatible devices
- Viewing pictures in 4K from compatible devices (4K models only)
- Connecting to a Network
- Settings
- Troubleshooting
- Start here
- Picture (quality)/screen
- Picture quality is not as good as viewed at the store.
- Distorted picture.
- The screen flickers.
- No color/Dark picture/Color is not correct/Picture is too bright.
- Dark screen. How to brighten the screen.
- Color is not correct. How to adjust the color tone.
- Screen format/wide mode changes automatically.
- The screen suddenly changes to a video you do not recognize while watching TV.
- Suddenly the picture becomes small.
- Black bands appear at the edges of the screen.
- A black box appears on the screen.
- There are banners/tickers at the top or bottom of the screen.
- High resolution HDR pictures are not displayed.
- 3D pictures are not displayed. The 3D effect is weak. (3D models only)
- Black bars appear on both sides of the screen when watching 3D pictures. (3D models only)
- You cannot turn off 3D display while watching 3D content. (3D models only)
- The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only)
- A message about an app asking for permission to access a TV function is displayed.
- The screen becomes darker after a certain period of time. (only models equipped with an OLED panel)
- The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel)
- You are concerned about an image retention. (only models equipped with an OLED panel)
- A white line appears on the screen. (only models equipped with an OLED panel)
- Panel refresh does not complete. (only models equipped with an OLED panel)
- Keyboard
- Broadcast reception
- Check these things first to troubleshoot your TV reception.
- Block noise or an error message appears and you cannot watch broadcasts.
- Ghosting or double images appear.
- Only snow noise or a black picture appears on the screen.
- There is picture or sound noise when viewing an analog TV channel.
- Some channels are blank.
- Poor reception or poor picture quality with digital broadcasts.
- You cannot view digital channels.
- You cannot receive or select channels.
- Some digital cable channels are not displayed.
- Broadcast HD formats have poor quality.
- Sound
- No sound but good picture.
- Audio noise.
- No audio or low audio with a home theater system.
- Distorted sound.
- Headphone/Bluetooth audio device volume cannot be adjusted.
- You want to output sound from both the headphones/Bluetooth audio device and the TV speakers.
- You are concerned about a delay between the picture and sound.
- Network (Internet/home)/apps
- The network name (SSID) of the wireless router to which you want to connect is not displayed.
- Sometimes video streaming quality is poor.
- Wi-Fi connection is lost or intermittent.
- Certain Internet video content displays a loss of detail.
- Good picture quality but no sound on Internet video content.
- Apps are inaccessible.
- The TV cannot access the Internet when IPv6 is set.
- Your TV cannot connect to the server.
- A message appears stating that the TV cannot connect to your network.
- You can connect to the Internet, but not to Google services.
- Remote control/accessories
- Power
- Connected devices
- No picture from a connected device.
- You cannot select a connected device in the Home Menu.
- Certain programs on digital sources display a loss of detail.
- Photo images or folders take time to display.
- You cannot find a connected BRAVIA Sync HDMI device.
- The STB MENU button on the remote control does not work.
- You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function.
- You cannot control a second AV receiver.
- An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only)
- Some media files in the USB device or server are not displayed.
- The TV cannot be found by a Wi-Fi Direct device.
- Operation cuts out, or a device does not work.
- The TV cannot connect to a Miracast device or Screen mirroring compatible device.
- Video or sound sometimes cuts out.
- Some paid content cannot be played.
- Illumination LED
- Index
- Help Guide
>
Troubleshooting
>
Picture (quality)/screen
>
The message [Panel refresh did not finish] is displayed. (only models equipped
with an OLED panel)
Print
The message [Panel refresh did not
finish] is displayed. (only models
equipped with an OLED panel)
Panel refresh automatically runs after the TV has been used for a long
period of time to reduce image retention. If the TV is turned on, the AC
power cord (mains lead) is unplugged, or the ambient temperature falls
outside of the range between 10°C (50°F) and 40°C (104°F) during the
panel refresh, the process will not complete and this message will appear.
If panel refresh started automatically, it will restart when you turn off
the TV with the remote control.
If panel refresh was initiated manually, you must select it again.
>
Troubleshooting
>
Picture (quality)/screen
>
The message [Panel refresh did not finish] is displayed. (only models equipped
with an OLED panel)
Go to page top
Help Guide
Getting Started
Watching TV
Using the TV with Other Devices
Connecting to a Network
Settings
Troubleshooting
Index
C-785-100-13(1)
Copyright 2018 Sony Visual Products Inc.
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