User's Manual

150
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Troubleshooting
Except US model_END
❑ If the device you want to communicate with is already communicating with another Bluetooth device, it may not be found
or it may not be able to communicate with your computer.
❑ Check that the Bluetooth function of the device you want to communicate with is on. See the other device's manual for
more information.
Why is my Bluetooth connection slow?
❑ The data transfer speed depends on the obstructions and/or the distance between the two devices, on the radio wave
quality, and on the operating system or the software in use. Move your computer and Bluetooth devices closer to each
other.
❑ The 2.4 GHz radio frequency used by Bluetooth and wireless LAN devices is also used by other devices. Bluetooth
devices incorporate technology that minimizes interference from other devices using the same wavelength, however,
communication speed and connection range may be reduced. Interference from other devices may also stop
communications altogether.
❑ Connection capability is affected by distance and obstructions. You may need to move your computer away from obstacles
or closer to the device to which it is connected.
❑ Identify and remove obstacles between your computer and the device to which it is connected.
❑ Note that large files may occasionally be corrupted during continuous transfer due to limitations of the Bluetooth standard
and electromagnetic interference in the environment.
Why can't I use the services supported by the connected Bluetooth device?
Connection is only possible for services also supported by the computer with the Bluetooth function. For more details, search
for Bluetooth information using Windows Help and Support. To open Windows Help and Support, click Start and Help
and Support.