Troubleshooting Q&A

23
Troubleshooting
Verifying your computer
B Is the operating system on your computer compliant?
The following operating systems are compliant with your CLIÉ handheld.
Operating systems other than the following are not supported.
• Microsoft Windows 98 Second Edition
• Microsoft Windows 2000 Professional
• Microsoft Windows Me
• Microsoft Windows XP
Note
Upgrade versions of operating systems are not supported.
B If you are using Windows 2000 Professional or Windows XP, log in as an
“Administrator.”
B Is the USB cable of the cradle connected to your computer?
B Is the HotSync icon displayed in the task tray at the bottom right of
your computer screen?
If not, click Start, select Programs (for Windows XP, select All
Programs), Sony Handheld, and click HotSync Manager to start the
HotSync Manager.
B Is Local USB in the shortcut menu selected? (You can display this by
clicking the HotSync icon.)
If not, select Local USB.
B Is the USB port active?
Check whether the USB port works normally by connecting another USB
device, such as a USB mouse.
B When using terminal extension products for laptops such as a port
replicator, you may not be able to use either the port replicator or the USB
port of your computer.
B Quit applications other than the Palm™ Desktop for CLIÉ software.
If you cannot perform the HotSync
®
operation even after following the
above instructions, perform a soft reset by pressing the RESET button.
b
For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ handheld” in the “Read This First (Operating Instructions).”
Verify the following first
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