Troubleshooting Q&A

24
For particular problems regarding HotSync
®
operations, refer
to the following.
I cannot start the HotSync
®
operation by pressing the
HotSync button on the cradle
B Ensure Local and Cradle/Cable are selected in the HotSync screen.
B Perform a soft reset by pressing the RESET button.
b
For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ handheld” in the “Read This First (Operating Instructions).”
I cannot cancel the HotSync
®
operation midway
B You may not be able to stop the HotSync
®
operation by tapping Cancel
for a few seconds after you start the USB HotSync
®
operation. Try again
after a while.
B If you remove your CLIÉ handheld from the Cradle or disconnect the AC
power adapter during the HotSync
®
operation, the HotSync
®
operation
may not perform correctly.
In this case, perform a soft reset.
B If you cannot stop the HotSync
®
operation even by tapping Cancel,
perform a soft reset.
b
For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ handheld” in the “Read This First (Operating Instructions).”
It takes a long time to complete the HotSync
®
operation
B Depending on the application you are using, it may require time to
complete the HotSync
®
operation because of large data/file sizes.
Data cannot be synchronized with some applications
when the HotSync
®
operation is performed
B The user name for the Palm™ Desktop for CLIÉ software does not match
the one for your CLIÉ handheld.
In the Palm™ Desktop for CLIÉ software, select the user name
corresponding to your CLIÉ handheld user name.