Troubleshooting Q&A

Troubleshooting

Other problems

I cannot synchronize the data between CLIE Mail and

e-mail software, such as Outlook Express, on my computer

B If both Microsoft

Outlook Express and Microsoft

Outlook are installed

on a computer, and you cannot synchronize the data between Outlook

Express and CLIE Mail, then reset MAPI of your computer by the

following steps.

1 Click Start, select Settings (except for Windows XP), and click

Control Panel.

2 Double-click the Internet Option icon.

3 Click the Programs tab in the Internet Properties dialog box.

4 Select

Hotmail from the E-mail pull down menu and click the OK

button.

5 Restart your computer.

6 Double-click the

Internet Properties icon in the Control Panel.

7 From the E-mail pull-down menu in the Programs tab, select the

E-mail software that you want to synchronize with CLIE Mail and

click the

OK button.

I receive e-mail messages from Mailer Daemon

B Your mail has not been sent. Check the e-mail address you are mailing to.

You may also receive mail from Mailer Daemon if the mail server of the

receiver is not working or if the receiver has changed his/her e-mail address.

I cannot synchronize the mail data with the e-mail

software on my computer

B Check that the setting to transfer e-mails is correct.

For details, refer to “CLIE Mail: Transferring e-mail massages from your

computer: Setting up your CLIÉ handheld for HotSync e-mail transfers” in the

“CLIÉ Application Manual” installed on your computer.

In addition, you may be able to ascertain the cause if you check the log.

Perform the HotSync

operation and tap Log on your CLIÉ handheld.