Troubleshooting Q&A

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Problems with Image Upload Utility

(For customers in Europe only)

This part explains possible solutions to problems uploading image files to

“Sony Style Imaging”, using e-mail software on your computer via the

HotSync

operation.

A reception error may occur with “Sony Style Imaging”, depending on the

settings of e-mail software such as Microsoft Outlook.

Refer to the solutions describe below and check the settings of the e-mail

software on your computer.

I cannot send e-mail messages transferred to the computer

via the HotSync

operation

B Select MIME (Base64) format for attached files.

For details, refer to the operating instructions or help text of your e-mail

software.

B If you are using Microsoft Outlook, double-click the e-mail message in the

Outbox folder to open it and then send the message.

B If you are using Microsoft Outlook, change the message format from Rich

Text (HTML) to Plain Text.

I received an e-mail message from Sony Style Imaging

when I sent an e-mail transferred from my CLIÉ handheld

to my computer via the HotSync

operation. The message

said, “The attached file is in rich text format which is not

supported. Please change e-mail application settings of

your computer to send e-mail as unformatted text.”

B Your e-mail was sent in Rich Text format.

Change the message text format from Rich Text to Plain Text, and open the

e-mail message once before sending.