Troubleshooting Q&A

6
Contents of Troubleshooting (Continued)
Symptoms Page
I need help using the hardware keyboard Page 20
Numbers or symbols are entered when pressing the alphabet
keys on the hardware keyboard
Page 20
My CLIÉ handheld does not recognize handwritten characters
(when using Graffiti
®
writing system)
Page 20
My CLIÉ handheld does not recognize handwritten characters
(when using Decuma Input system)
Page 21
I forgot my password
I forgot my password and my CLIÉ handheld is locked Page 21
I forgot my password and my CLIÉ handheld is not locked Page 22
I cannot perform the HotSync
®
operation
Verify the following first Page 22
I cannot start the HotSync
®
operation by pressing the
HotSync button on the cradle
Page 24
I cannot cancel the HotSync
®
operation midway Page 24
It takes a long time to complete the HotSync
®
operation Page 24
Data cannot be synchronized with some applications when the
HotSync
®
operation is performed
Page 24
I cannot back up some data using the HotSync
®
operation Page 25
The Palm™ Desktop for CLIÉ software does not start or
cannot be selected from the menu
Page 26
The HotSync Manager does not start (The HotSync icon
is not displayed at the bottom right of my computer screen)
Page 26
The mail software on my computer starts automatically when
starting the HotSync
®
operation
Page 26
I cannot perform the HotSync
®
operation via a modem Page 26
I cannot perform the IR HotSync
®
operation Page 28
If you still cannot perform the HotSync
®
operation Page 29