Troubleshooting Q&A

Checking your computer

B Is the operating system on your computer compliant?

The following is the operating systems that are compliant with your CLIÉ

handheld. Operating systems other than the following are not supported.

• Microsoft Windows 98 Second Edition

• Microsoft Windows 2000 Professional

• Microsoft Windows Me

• Microsoft Windows XP

Note

Upgrade versions of operating systems are not supported.

B If you are using Windows 2000 Professional or Windows XP, log in as an

“Administrator.”

B Is the USB cable of the cradle connected to your computer?

B Is the HotSync icon displayed in the task tray in the bottom right-hand

corner of your computer screen?

If not, select the Start menu, Programs (All Programs in Windows

XP), Sony handheld, and HotSync Manager to start the HotSync

Manager.

B Is the Local USB check box in the menu (displayed by clicking the

HotSync icon selected?

If not, select the Local USB check box.

B Is the USB port active?

Check that the USB port works normally by connecting another USB

device such as a USB mouse.

B When using terminal extension products for laptops such as a port

replicator, you may not be able to use either the port replicator or the USB

port of your computer.

B Quit applications other than the Palm™ Desktop for CLIÉ software.

If you cannot perform the HotSync

operation even after following the

above instructions, perform a soft reset by pressing the reset button of your

CLIÉ handheld.

For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting

your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”

Performing initial checks