Operating Instructions (primary manual)

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Chapter6 Additional information
Troubleshooting – Frequently Asked Questions
Recharging problems
When I connect my CLIÉ handheld to the AC adapter, it does
not recharge.
, Confirm that your CLIÉ handheld is connected securely to the AC
adapter.
, Confirm that the AC adapter is plugged into an AC outlet.
, Confirm that you are using the AC adapter that came with your CLIÉ
handheld.
, Confirm your CLIÉ handheld is turned off. Otherwise, it will not
fully charge.
Password problems
I forgot the password, and my CLIÉ handheld is not locked.
, You can use Security to delete the password, but your CLIÉ
handheld deletes all records marked as private. To back up all data
including private records, perform a HotSync operation before you
delete the password. Then follow these steps to restore your private
records onto your CLIÉ handheld:
1 Perform a HotSync operation to back up your data.
2 Tap Forgotten Password in Security to remove the password and
delete all private records.
3 Perform a HotSync operation to synchronize your data and restore
the private records by transferring them from your computer to
your CLIÉ handheld.
I forgot the password and my CLIÉ handheld is locked.
, If you assign a password and lock your CLIÉ handheld, you must perform
a hard reset to continue using your CLIÉ handheld. See “Resetting your
Sony CLIÉ Handheld” (page 26) for more information.