01US01COV.book Page 1 Monday, December 8, 2003 11:33 AM A-BTH-100-11 (1) Troubleshooting Troubleshooting Q&A Personal Entertainment Organizer PEG-TJ37 PEG-TJ27 • My CLIÉ handheld does not work properly • Error messages • I cannot enter text properly • I forgot my password • HotSync® problems • I cannot beam data • I cannot make a backup • I cannot connect to the Internet (for PEG-TJ37 only) • The contents of websites cannot be displayed (NetFront v3.
01US01COV.book Page 2 Monday, December 8, 2003 11:33 AM If you encounter problems .............................................. Restarting your CLIÉ handheld (soft reset) If your CLIÉ handheld does not turn on or respond even after the battery is charged, performing a soft reset may solve the problem. All records and add-on applications stored on your CLIÉ handheld are retained even after performing a soft reset.
01US01COV.book Page 3 Monday, December 8, 2003 11:33 AM Making backups of data and applications on your CLIÉ handheld Sony recommends that you make a backup of your data in case of unexpected CLIÉ handheld, even if you have to perform a hard reset. .............................................. Making a backup using Memory Stick Backup Use “Memory Stick” media and Memory Stick Backup on your CLIÉ handheld to back up data and applications on your CLIÉ handheld.
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01US01COV.book Page 6 Monday, December 8, 2003 11:33 AM Table of Contents (Continued) Symptoms Page I cannot make a backup I cannot make a backup of some data on my computer with the Page 28 HotSync® operation I cannot connect to the Internet (for PEG-TJ37 only) I cannot connect to the Internet via a wireless LAN (for PEG- Page 29 TJ37 only) The message “Incorrect setting” or “Certification is invalid” appears Page 31 The contents of websites cannot be displayed (NetFront v3.
01US01COV.book Page 7 Monday, December 8, 2003 11:33 AM Symptoms Page Product Update problems A message “No new product updates found” appears. ® Page 36 I cannot register items to the HotSync Manager. Page 36 Product update starts automatically. Page 36 It takes a long time to download items. Page 37 HotSync® registration problems Product update modules you want to perform the HotSync® operation for are not displayed on the Install Manager window.
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01US01COV.book Page 10 Monday, December 8, 2003 11:33 AM Troubleshooting .............................................. My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld B Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode? Your CLIÉ handheld does not work when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode.
01US01COV.book Page 11 Monday, December 8, 2003 11:33 AM The screen is not displayed even though the POWER LED is on (continued) CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. My CLIÉ handheld does not respond Troubleshooting B Perform a soft reset by pressing the RESET button at the back of your CLIÉ handheld.
01US01COV.book Page 12 Monday, December 8, 2003 11:33 AM My CLIÉ handheld keeps turning itself off (continued) B Did you set [After a preset delay] from [Auto Lock Handheld:] in the Security screen? If you set [After a preset delay] from [Auto Lock Handheld:], your CLIÉ handheld may turn off after a shorter period even if you set the automatic power-off time.
01US01COV.book Page 13 Monday, December 8, 2003 11:33 AM Applications do not operate properly after a soft reset is performed CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”. Note on performing a reset After performing a reset, do not press the RESET button at the back of your CLIÉ handheld again until the Preferences screen or the Setup screen is displayed. I cannot use the Jog Dial™ navigator B The Jog Dial™ navigator is not available for some applications. ................
01US01COV.book Page 14 Monday, December 8, 2003 11:33 AM An error message indicating insufficient memory appears B If there is insufficient memory space in your CLIÉ handheld or “Memory Stick” media, some applications may not work properly, and if you still use your CLIÉ handheld even after the warning message appears, you may not be able to start or delete applications. If the warning message appears, delete any unnecessary data/files after backing up any of that data you might need in the future.
01US01COV.book Page 15 Monday, December 8, 2003 11:33 AM The HotSync® operation does not start and a message appears on the screen (continued) 1 Click [Start], select [Settings] (except for Windows XP), and click [Control Panel]. 2 Double-click the Infrared icon (the Wireless Link icon for Windows 2000 Professional/Windows XP). 3 Click [Sending image]. 4 Deselect [Send the image from the digital camera to your computer using the wireless link] and click [OK].
01US01COV.book Page 16 Monday, December 8, 2003 11:33 AM .............................................. I cannot enter text properly My CLIÉ handheld does not recognize handwritten characters (when using Graffiti® 2) B To have your CLIÉ handheld recognize handwritten characters entered with the stylus, you must use Graffiti® 2. b For details, refer to “Entering text on your CLIÉ™ handheld: Using Graffiti® 2 writing to enter text” in the “Handbook” (PDF format).
01US01COV.book Page 17 Monday, December 8, 2003 11:33 AM My CLIÉ handheld does not recognize handwritten characters (when using Decuma Input) (for PEG-TJ37 only) (continued) My CLIÉ handheld does not activate the right feature when I tap a button or screen icon B The digitizer is not correctly calibrated. Select [Digitizer] in the Preferences screen and adjust the digitizer. b For details, refer to “Customizing your CLIÉ™ handheld (Preferences): Adjusting the Digitizer” in the “Handbook” (PDF format).
01US01COV.book Page 18 Monday, December 8, 2003 11:33 AM .............................................. I forgot my password I forgot my password and my CLIÉ handheld is locked B You must perform a hard reset on your CLIÉ handheld. If you perform a hard reset, your CLIÉ handheld will be restored to the default settings and data or installed add-on applications will be lost.
01US01COV.book Page 19 Monday, December 8, 2003 11:33 AM I cannot perform a local HotSync® operation (continued) B Is there sufficient memory space in your CLIÉ handheld? Delete any unnecessary data/files and then perform the HotSync® operation again. B Are you using the same user name that is used for another CLIÉ handheld? Change the user name.
01US01COV.book Page 20 Monday, December 8, 2003 11:33 AM I cannot perform a local HotSync® operation (continued) B Is the USB port active? Check whether the USB port works normally by connecting another USB device, such as a USB mouse. B If you use an extended terminal device for laptop computers, such as a port replicator, you may not be able to use the port replicator or the USB port of your computer. B Quit all applications other than Palm™ Desktop for CLIÉ.
01US01COV.book Page 21 Monday, December 8, 2003 11:33 AM I cannot cancel the HotSync® operation B If you disconnect your CLIÉ handheld and computer during the HotSync® operation, the HotSync® operation may not perform correctly. In such a case, perform a soft reset. b For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
01US01COV.book Page 22 Monday, December 8, 2003 11:33 AM Data cannot be synchronized with some applications (continued) B Is third party backup or synchronization software installed on your computer or CLIÉ handheld? In such a case, you may not synchronize some applications using Palm™ Desktop for CLIÉ. B Is there sufficient memory space in your CLIÉ handheld? Delete unnecessary data/files and then perform the HotSync® operation again.
01US01COV.book Page 23 Monday, December 8, 2003 11:33 AM Palm™ Desktop for CLIÉ does not start or cannot be selected from the menu HotSync Manager does not start. (HotSync) is not displayed in the task tray (Notification area) at the bottom right of my computer window Troubleshooting B Is Palm™ Desktop for CLIÉ properly installed on your computer? The hardware or the software of your computer may not be compatible with Palm™ Desktop for CLIÉ. Uninstall Palm™ Desktop for CLIÉ and reinstall it.
01US01COV.book Page 24 Monday, December 8, 2003 11:33 AM HotSync Manager does not start. (HotSync) is not displayed in the task tray (Notification area) at the bottom right of my computer window (continued) You cannot perform the HotSync® operation before you install Palm™ Desktop for CLIÉ on your computer If you perform the HotSync® operation before you install the CLIÉ handheld drivers on your computer, other drivers may be installed on your computer and a problem may occur in your computer system.
01US01COV.book Page 25 Monday, December 8, 2003 11:33 AM I cannot perform a HotSync® operation via a modem (continued) B When using a modem other than a mobile communication adapter, check the battery power of the modem. Verifying your computer B Check that your computer is turned on and the automatic shut-off setting in the power saving mode is disabled. B Check that the modem is properly connected to the service line.