User Guide

23
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
Troubleshooting
B Is Palm
™
Desktop for CLIÉ properly installed on your computer?
The hardware or the software of your computer may not be compatible with
Palm
™
Desktop for CLIÉ. Uninstall Palm
™
Desktop for CLIÉ and
reinstall it.
B Reinstall Palm
™
Desktop for CLIÉ.
If you still cannot perform the HotSync
®
operation
If you cannot solve your HotSync
®
operation problem by following the
troubleshooting tips in this manual, follow the procedure below.
Check if any “Unknown device” is listed in the Device
Manager on your computer.
This “Unknown device” may appear in the Device Manager only while your CLIÉ
handheld tries to connect to your computer. After your CLIÉ handheld has timed out and
displayed an error message on a window, it disconnects from your computer and this
“Unknown device”, if it was present, will disappear and you will not see it.
1 Right-click [My Computer] and select [Properties] from the
menu.
The System Properties window is displayed.
2 If you are using Windows 2000 Professional/Windows XP,
click [Hardware].
3 Click [Device Manager].
4 Check if there is a device marked with or .
A device with such a mark is not operating normally. Contact the
manufacturer of the device to get information on the latest device drivers.
Palm
™
Desktop for CLIÉ does not start or cannot be
selected from the menu
HotSync Manager does not start. (HotSync) is not
displayed in the task tray (Notification area) at the
bottom right of my computer window
Note
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01US01COV.book Page 23 Monday, December 8, 2003 11:33 AM