Troubleshooting Q&A

2
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
If you encounter problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting your CLIÉ handheld
(soft reset)
If your CLIÉ handheld does not turn on or respond even after the battery is
charged, performing a soft reset may solve the problem.
All records and add-on applications stored on your CLIÉ handheld are retained
even after performing a soft reset.
b For details on soft reset, refer to “Basic operations of your CLIÉ handheld:
Restarting your CLIÉ
™
handheld” in the supplied “Read This First
(Operating Instructions)”.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Troubleshooting Steps
If you cannot solve the problem after performing a soft reset, please follow the
steps below.
It is recommended that you make note of any messages or alerts that are displayed.
1 Refer to “Frequently Asked Questions” in the supplied
“Read This First (Operating Instructions)” or this manual.
2 Refer to the Sony CLIÉ handheld Support website
Double-click (CLIÉ Info) on the Windows desktop, and select [CLIÉ
™
Handheld Support].
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If problems persists
Refer to “Customer Support and Customer Registration” (page 50), or contact
your nearest Sony dealer.
Note
Thousands of third party add-on applications are available for the Palm OS
®
platform. Sony does not support third party applications. If you are having
problems with a third party application, please contact the publisher of that
application.
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