Help Guide (Web manual)

The left and right sound is unbalanced or reversed.
Dolby Digital or DTS multi-channel sound is not reproduced.
The surround effect cannot be obtained.
A test tone is not output from the speakers.
A test tone is output from a different speaker than the speaker displayed on the display panel.
No image and/or sound is output from the TV when the receiver is in the standby mode.
Image
No image appears on the TV screen.
No 4K content appears on the TV screen.
No image and/or sound is output from the TV when the receiver is in the standby mode.
The home menu does not appear on the TV screen.
Display does not appear on the display panel.
When the language for the on-screen display of the TV is changed, the on-screen display language of the receiver is changed
simultaneously.
Tuner
The FM stereo reception is poor.
You cannot tune to radio stations.
RDS does not work (for European and Asia-Pacific models only).
BLUETOOTH device
Pairing cannot be done.
Cannot make a BLUETOOTH connection.
The sound skips or fluctuates, or the connection is lost.
The sound of your BLUETOOTH device cannot be heard on the receiver.
Severe humming or noise.
“BRAVIA” Sync (Control for HDMI)
The Control for HDMI function does not work properly.
Remote control
The remote control does not function.
If the problem is not solved
Reverting to the factory default settings
Resetting sound fields to the default settings
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