Help Guide (Web manual)

The receiver is turned off automatically.
[Auto Standby] is set to [On].
The sleep timer function was activated.
[PROTECTOR] was activated.
[FAN STOPPED] (for STR-ZA3100ES only) was activated.
[180] Troubleshooting
General
The receiver does not turn on after performing USB Update
or Network Update.
The USB Update or Network Update procedure may not have been completed.
While a USB flash drive containing the package file for updating the receiver is inserted, disconnect the AC
power cord (mains lead) and connect it again.
If the problem persists, consult your nearest Sony dealer.
[181] Troubleshooting
General
The receiver does not turn on even when the TV is turned on.
Set [Control for HDMI] to [On] in the [HDMI Setup] menu. The TV must support the Control for HDMI
function. For details, refer to the operating instructions of your TV.
Check the speaker settings of the TV. The receiver power syncs with the speaker settings of the TV. For
details, refer to the operating instructions of the TV.
If sound was output from the speakers of the TV last time, the receiver does not turn on even when the TV
is turned on.
[182] Troubleshooting
General
The receiver turns off when the TV is turned off.
Check [Standby Linked to TV] in the [HDMI Setup] menu. When the function is set to [On], the receiver
automatically turns off interlocked with the TV-power off operation, regardless of the input of the receiver.
[183] Troubleshooting
General
The receiver does not turn off even when the TV is turned
off.