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Help Guide (Web manual)

ManualsBrandsSony ManualsReceivers & Amplifiers7.2ch AV Receiver for Custom Installation | STR-ZA1100ES
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Turn on the receiver, then select the input to which the playing device is connected.
If connected to other devices than those manufactured by Sony that support the Control for HDMI function,
set [Control for HDMI] to [On] in the [HDMI Setup] menu.
[191] Troubleshooting
Image
When the language for the on-screen display of the TV is
changed, the on-screen display language of the receiver is
changed simultaneously.
Check [Control for HDMI] in the [HDMI Setup] menu. If [Control for HDMI] is set to [On], the on-screen
display language of the receiver may be changed simultaneously when you change the language for the on-
screen display of the TV. Select the language on the receiver again to return to the previous setting.
[192] Troubleshooting
Sound
No sound or only a very low level of sound is heard, no
matter which device is selected.
Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers and the
devices.
Check that the receiver and all devices are turned on.
Check that MASTER VOLUME on the receiver is not set to [VOLUME MIN] or [VOLUME -∞dB].
Check that SPEAKERS on the receiver is not set to [SPEAKERS OFF].
Press
to cancel the muting function.
Try pressing the input button on the remote control or on the receiver to select the device of your choice.
If you want to listen to sound from the TV speaker in the main zone, set [Audio Out] to [TV + AMP] in the
[HDMI Setup] menu. If you cannot play multi-channel audio source, set [AMP]. However, the sound will not
be output through the TV speaker.
If you want to listen to sound from the TV speaker in Zone 2, set [Zone2 Audio Out] to [Zone2 TV + AMP]
in the [HDMI Setup] menu.
Sound may be interrupted when the sampling frequency, number of channels or audio format of audio
output signals from the playback device is switched.
[193] Troubleshooting
Sound
There is severe humming or noise.
Check that the speakers and device are connected securely.
Make sure that the connecting cables are not near a transformer or motor.
Move your audio device away from the TV.
The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.