Help Guide (Web manual)

output setting of the connected device is available.
Set [Audio Out] to [AMP] in the [HDMI Setup] menu.
You can only enjoy High Bitrate Audio (DTS-HD Master Audio, Dolby TrueHD, DTS:X Master Audio, Dolby
Atmos), DSD and Multi Channel Linear PCM with an HDMI connection.
[200] Troubleshooting
Sound
No sound is heard from specific speakers when the receiver
decodes the DTS audio signals or performs Neural:X
processing.
The DTS decoder and Neural:X support the following speaker patterns. If other speaker patterns are set, no
sound is output from specific speakers when the receiver decodes the DTS audio signals or performs
Neural:X processing.
STR-ZA3100ES/STR-ZA2100ES
2.0, 2.1
3.0, 3.1
4.0, 4.0.4 (FH+RH), 4.1, 4.1.4 (FH+RH)
5.0, 5.0.2 (FH), 5.0.4 (FH+TR), 5.0.4 (FH+RH), 5.0.4 (TF+TR), 5.0.4 (TF+RH), 5.1, 5.1.2 (FH), 5.1.4
(FH+TR), 5.1.4 (FH+RH), 5.1.4 (TF+TR), 5.1.4 (TF+RH)
6.0 (SB), 6.1 (SB)
7.0, 7.0.2 (FH), 7.1, 7.1.2 (FH)
STR-ZA1100ES
2.0, 2.1
3.0, 3.1
4.0, 4.1
5.0, 5.0.2 (FH), 5.1, 5.1.2 (FH)
6.0 (SB), 6.1 (SB)
7.0, 7.1
[201] Troubleshooting
Sound
The surround effect cannot be obtained.
Make sure you have selected a sound field for movies.
[Dolby Surround] and [Neural:X] do not work when the speaker pattern is set to 2.0 or 2.1.
[Neural:X] does not work with DTS audio signals that have a sampling frequency of 88.2 kHz or higher.
If you connect your TV via an HDMI connection and enable the Control for HDMI function, the sound field
automatically switches to [Multi Stereo] when you start using the Social Viewing function on your TV.
[202] Troubleshooting
Sound
A test tone is not output from the speakers.
The speaker cables may not be connected securely. Check that they are connected securely and cannot be