Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Read This First Congratulations on your purchase of this VAIO(R) computer. Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications About your VAIO computer’s configuration To find out about the configuration of your VAIO computer, visit the Sony online support website.
App help files may be included with the preinstalled apps on your VAIO computer. You may be able to access the help files from the help menu. Notice Copyright 2012 Sony Corporation. All rights reserved. This manual and the software described herein, in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Welcome Congratulations on the purchase of this VAIO(R) computer. This User Guide - Introduction Version provides you with limited information about your VAIO computer.
* Design and content of the screen are subject to change. To get the complete version of the User Guide 1. Connect your VAIO computer to the Internet. [Details] 2. Exit this User Guide - Introduction Version. 3. Open the Charms bar [Details], then select (Search). 4. Select Apps. 5. Enter “VAIO Manual” in the Search box. 6. Select VAIO Manual from the list. 7. After a window prompting you to update the manual appears, follow the on-screen instructions to complete the updates.
The following is one of the Internet connection methods as an example. 1. Internet 2. Modem 3. Router/access point 4. LAN cable (not supplied) 5. Wireless LAN To use the network (LAN) You can connect your VAIO computer to networks with a LAN cable. Connect one end of a LAN cable to the LAN port on the computer and the other end to your network. For detailed settings and devices required for LAN access, ask your network administrator.
5. Follow the on-screen instructions to complete the updates. To use VAIO Update VAIO Update automatically notifies you of new updates available on the Internet then downloads and installs them on your VAIO computer. 1. Press the ASSIST button while your VAIO computer is on. VAIO Care starts. 2. Select @@Maintenance@@ and VAIO Update. 3. Follow the on-screen instructions to complete the updates.
Finding Support Information The Sony online support website provides instant access to information on commonly encountered problems. You can find support information such as the support website URL in Contact & Support on VAIO Care or the supplied Quick Start Guide. ^ Go to top Windows 8 Basic Operations Overview 1. Start screen Main app tiles and the shortcut to the desktop 2. Charms bar @@Search@@, @@Share@@, @@Start@@, @@Devices@@, @@Settings@@ 3.
Place the pointer at the top right corner of the screen, then move the pointer down when the Charms appear. Keyboard operation Press the C key while holding down the (Windows) key. ^ Go to top Searching/Starting Apps or Files 1. Open the Charms bar [Details], then select (Search). 2. Select Apps or @@File@@. 3. Enter keywords in the Search box. 4. Select your desired app or file. ^ Go to top Showing the Start Screen Touch screen operation Open the Charms bar [Details], then tap (Start).
Press the (Windows) key. ^ Go to top Showing the Running Apps List Touch screen operation Slide your finger from the left edge of the screen to show an app icon(s), then slide the finger back to the edge. Mouse operation Place the pointer at the top left corner of the screen to show an app icon(s), then move the pointer down. Keyboard operation Press the Tab key while holding down the (Windows) key.
Mouse operation To show @@App commands@@: Right-click. (When the Start screen is displayed, select an app and right-click.) To show @@All apps@@: Right-click on the Start screen. Keyboard operation Press the Z key while holding down the (Windows) key. ^ Go to top Activating Sleep Mode or Shutting Down or Restarting Your VAIO Computer 1. Open the Charms bar [Details], then select 2. Select (Settings). (Power) and Sleep, Shut down, or Restart.
© 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Back | Back to Top Checking Supplied Items Check all items packed with the product before use. Wireless keyboard* USB keyboard* Wireless mouse* USB mouse* Connections Remote commander* Settings AA batteries Playback Alkaline batteries for the keyboard and mouse (2)* Manganese batteries for the remote commander (2)* * Not supplied with all models.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Parts and Controls on the Front Describes the features on the front of the VAIO computer, such as buttons and indicator lights. Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications 1. WIRELESS indicator [Details] 2. 3. 4. Disc drive indicator Charge indicator [Details] Power indicator [Details] 5. Built-in microphone (monaural) 6.
© 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Parts and Controls on the Sides Describes the features on the sides of the VAIO computer, such as connection ports. Right side Setup Network / Internet Connections Settings Playback Backup / Recovery 1. LAN port [Details] 2. DC IN port [Details] Security Other Operations Left side Notifications 3. Media access indicator (“Memory Stick Duo” [Details], SD memory card [Details]) 4.
Parts and Controls on the Front Parts and Controls on the Back © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Parts and Controls on the Back Describes the features on the back of the VAIO computer, such as connection ports. Parts Description Setup Network / Internet Connections Settings Playback 1. Air exhaust vent Backup / Recovery 2. Security 3. Rating plate There is a rating plate on the back or in the back panel of the computer. NFC port 4. Built-in speakers (stereo) Other Operations Notifications 5.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Parts and Controls of the Keyboard Describes the features of the keyboard, such as keys, buttons and indicator lights. Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications 1. Caps Lock key [Details] 2. Esc key 3. Function keys [Details] 4. Prt Sc key 5. Pause / Break key 6. Insert key 7. Delete key 8. Num Lk / Scr Lk key [Details] 9.
26. Applications key 27. Directional arrow keys 28. Numeric keypad 29. Connect indicator [Details] 30. Battery indicator [Details] 31. Caps lock indicator [Details] Hint There is a raised dot on the F, J and 5 keys. After 10 minutes of idle time, the keyboard enters the power saving mode and all indicator lights turn off.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Parts and Controls of the Mouse Describes the features of the mouse, such as buttons. Top Setup Network / Internet Connections Settings Playback 1. Right button 2. Central wheel 3. Left button Backup / Recovery Bottom Security Other Operations Notifications 1. Status light [Details] 2.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Setting the Stand This section describes how to set the stand. Parts Description 1. Place your VAIO computer gently face down on a soft cloth, etc. Setup 2. Pull up the stand, holding the bottom of your VAIO computer, as in the illustration below.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Adjusting the Angle of the Screen You can adjust the screen angle of your choice. Adjust the angle, holding the upper part of the screen. Setup Network / Internet Connections Settings Playback Backup / Recovery Security The angle of your VAIO computer can be adjusted from approximately 8 to 30 degrees.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Replacing the AA Battery of the Keyboard Change the AA battery in the keyboard when the battery power becomes low. 1. Set the power switch of the keyboard to OFF. Setup Network / Internet Connections 2. Turn over the keyboard, and then push the center of the cover in the direction shown in the illustration below. Settings Playback Backup / Recovery Security Other Operations 3.
© 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Checking the Remaining Battery Power of the Keyboard The remaining battery power of the keyboard can be checked by the 1. Check the battery indicator. battery indicator of the keyboard. Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications It blinks when the battery is running out of power.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top About the Usage Environment for the Keyboard This section explains how to use the wireless keyboard. You can use the wireless keyboard up to 33 ft. / 10 m away from your VAIO computer. Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Note Do not allow water to enter the wireless keyboard as malfunction may result.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Back | Back to Top Connecting the Wireless Keyboard If you cannot use the wireless keyboard supplied with the computer, it is likely that wireless connection setup is required between the wireless keyboard and your VAIO computer. Use the mouse to perform wireless setup. You can also use a USB keyboard (not supplied), etc. 1.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Back | Back to Top Checking the Caps Lock / Num Lock / Scroll Lock States You can check if the keyboard is in the Caps Lock/Num Lock/Scroll Lock states by the indicator light of the keyboard and the icons in the notification area. To check if the keyboard is in the Caps Lock state 1. Check if the Caps lock indicator light is on.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Replacing the AA Battery of the Mouse Change the AA battery in the mouse when the battery power becomes low. 1. Set the power switch of the mouse to OFF. Setup Network / Internet Connections Settings 2. Turn the mouse upside down. Hold the center of the cover and slide the battery cover in the direction of the arrow. Playback Backup / Recovery Security Other Operations 3.
Checking the Remaining Battery Power of the Mouse © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Checking the Remaining Battery Power of the Mouse The remaining battery power of the mouse can be checked by the status light. 1. Check the status light of the mouse. Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation The status light flashes orange when the remaining power of the AA battery is low.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top About the Usage Environment for the Mouse This section explains how to use the wireless mouse. You can use the wireless mouse up to 33 ft. / 10 m away from your VAIO computer. Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Note The wireless mouse supplied with your VAIO computer uses a laser sensor.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Back | Back to Top Connecting the Wireless Mouse If you cannot use the wireless mouse supplied with your VAIO computer, it is likely that wireless connection setup is required between the wireless mouse and the computer. Use a keyboard to perform wireless setup. You can also use a USB mouse (not supplied), etc. 1.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Back | Back to Top Adding and Removing Memory Modules If you want to increase your computer’s speed or improve performance when running programs simultaneously, increase the amount of memory by installing optional memory modules.
8. Hold the memory module by its edge and push in until it clicks into place as shown in the illustration. The latches on both sides of the slot snap into place to secure the module. Do not touch any ICs (black components) on the memory module. 9. Replace the memory module compartment cover and secure it with the screws you removed in step 3. 10. Connect all connection cables and peripherals that you removed in Step 1, and turn on the computer. 11.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Notes on Adding and Removing Memory Modules Before adding or removing memory modules, read the following precautions thoroughly. Your VAIO computer and memory modules use high precision components and electronic connector technology.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Installing/Removing the Battery Pack Install the battery pack into the battery compartment on the bottom of your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Charging the Battery Pack The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source. The charging time may vary depending on operating conditions. 1.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Back | Back to Top Extending the Battery Life When your VAIO computer is running on battery power, you can extend the battery life using the following methods. Use Sleep mode. [Details] When you do not need to use your VAIO computer temporarily, you can use Sleep mode. To extend the battery life, use Sleep mode frequently.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Notes on Using the Battery Pack Before using the battery pack, read the following precautions for correct use. Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications About the battery pack The supplied battery pack is designed specifically for your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Back | Back to Top Connecting a Power Source Connect your VAIO computer to an AC power source. Carefully read the precautions in Notes on Using the Power Source before connection. [Details] 1. Plug one end of the power cord (1) into the AC adapter (3). 2. Plug the other end of the power cord into an AC outlet (2). 3.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Turning on Your VAIO Computer Turn on your VAIO computer to start Windows. Carefully read the precautions in Notes on Using the Power Source before turning on. [Details] 1. Install the battery pack on your VAIO computer [Details], and then connect to an AC outlet. [Details] 2.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Shutting Down Your VAIO Computer Shut down your VAIO computer properly to avoid losing unsaved data. 1. Turn off any peripherals connected to your VAIO computer. 2. Save your data and close all running apps. 3. Open the Charms bar [Details] and select 4.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Restarting Your VAIO Computer After changing the settings or installing an app on your VAIO computer, you may be required to restart the computer. 1. Save your data and close all running apps. 2. Open the Charms bar [Details] and select 3.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Charge Indicator Status List The charge indicator light turns on or blinks differently according to conditions. Lit in orange Setup The battery pack is charging. (Turns off when charging is completed.) Network / Internet The battery pack is running out of power.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Back | Back to Top Using Sleep Mode In Sleep mode, all unnecessary devices of your VAIO computer are turned off, though some devices stay on to retain the computer’s state including data you are working on. Sleep mode is useful when you take a short rest, for example.
© 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Selecting a Power Plan Power management helps you set up power plans to suit your requirements for power consumption. 1. Open Control Panel. [Details] 2. Select Hardware and Sound and Power Options. 3. Select your desired power plan. 4.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Notes on Using the Power Source Read the following precautions before plugging your VAIO computer into an AC power source.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Notes on Sleep Mode Read the following precautions before using Sleep mode. Some apps may not support Sleep mode. When running such apps, exit them before placing your VAIO computer into Sleep mode. Some USB devices may not support Sleep mode.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top About the Touch Screen The touch screen enables direct interaction with your VAIO computer using your finger(s). You can perform various gestures on the touch screen instead of mouse operations, such as selecting items and scrolling.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top How to Use the Touch Screen You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer. Setup Network / Internet Basic operations To click (tap) Connections Tap on the touch screen once with a finger. You can select a button, such as OK and Cancel, or an item in a menu by tapping it.
To rotate an image such as a photo (rotate) Put two fingers on the touch screen and slide them in circles to rotate an image, such as a photo. To flick Put a finger on the touch screen and slide it quickly in a straight line. The response by your VAIO computer is determined by the direction of the flick. There are four default responses: flick left moves forward, flick right moves backward, flick up scrolls up, and flick down scrolls down.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Enable/Disable the Touch Screen By default, the touch screen of your VAIO computer is enabled. To disable/enable the touch screen, follow these steps: Setup 1. Open Control Panel [Details] and select Hardware and Sound and Pen and Touch. Network / Internet 2. Select the Touch tab. Connections 3.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top Enlarging the Text Size (DPI) You can change the DPI to enlarge the font size, making it easier to touch specific text. 1. Open Control Panel [Details] and select Customize Desktop and Make text and other items larger or smaller. 2. Select the desired settings from the options on the screen and Apply. Network / Internet 3.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Notes on Using the Touch Screen Before using the touch screen, read the following precautions for correct use. Do not push the touch screen roughly. Gentle touches always work.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Back | Back to Top Changing the Resolution (Size) of the Screen Image You can change the screen resolution to adjust the size of the characters and images on the computer screen. Refer to Windows Help and Support [Details] for more information. 1. Right-click on the desktop [Details] and select Screen resolution. 2.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Notes on the LCD screen Read the following precautions for correct use of the LCD screen. The LCD screen is manufactured using high-precision technology.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Adjusting the Speakers Volume You can change the volume level of the speakers and headphones. Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation To reduce the volume using the Fn key 1. Press the F3 key while holding down the Fn key. The volume is turned down. To increase the volume using the Fn key 1.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top Connecting External Speakers or Headphones You can connect external sound output devices (such as speakers or headphones) to your VAIO computer. 1. Connect external speakers to the headphones jack (not supplied).
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Connecting an External Microphone You can connect an external microphone to your VAIO computer and enjoy voice chat, etc. 1. Plug the microphone cable into the microphone jack [Details].
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top Changing the Sound Output Device If there is no sound from the device connected to your VAIO computer, you need to change the device for sound output. 1. Open Control Panel. [Details] 2. Select Hardware and Sound. 3. Select Sound. Network / Internet 4. Select the Playback tab. Connections 5.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Back | Back to Top Adjusting the Volume in Windows You can adjust the volume on each app from Control Panel. 1. Open Control Panel. [Details] 2. Select Hardware and Sound. 3. Select Adjust system volume under Sound. 4. Move a slider in Device up and down to your desired volume level. When the volume is turned off ( volume ( ).
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Back | Back to Top Adjusting the Microphone Volume You can adjust the volume level of the microphone. 1. Open Control Panel [Details]. 2. Select Hardware and Sound. 3. Select Sound. 4. Select the Recording tab. 5. Double-click the microphone icon. 6. Select the Levels tab in the Microphone Properties window. 7.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Back | Back to Top Playing Surround Sound Using S-FORCE Front Surround 3D S-FORCE Front Surround 3D is a virtual surround technology which allows you to enjoy powerful and realistic surround sound using the built-in speakers. Its effect is especially noticeable when you are watching movies. 1. Start VAIO Control Center. [Details] 2. Select Sound. 3.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Connecting an External Drive Connect an external disc drive or hard disk drive to a USB port on your VAIO computer. Parts Description 1. Plug the power cord of your external drive into an AC outlet (1). Setup 2. Plug one end of a USB cable (3) (not supplied) into the USB port (2), and the other end to the external drive.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Inserting/Removing a Disc Parts Description Insert/remove a disc to/from your VAIO computer that is turned on. Setup To insert a disc Network / Internet Connections 1. Insert a disc into the optical disc drive slot. When the optical disc drive has a vertical slot, insert a disc with the label side facing toward you.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Supported Discs This topic explains media types that are playable/recordable on your VAIO computer. The installed optical disc drive varies depending on the model you purchased. Check the specifications before use.
Playback only CD-ROM DVD-ROM BD-ROM *1 Writing data to Ultra Speed CD-RW media is not supported. *2 The optical disc drive does not support the DVD-RAM cartridge. Use non-cartridge discs or discs with a removable cartridge. *3 Writing data to single-sided DVD-RAM media (2.6 GB) compliant with DVD-RAM Version 1.0 is not supported. DVD-RAM Version 2.2/12X-SPEED DVD-RAM Revision 5.0 media are not supported. *4 BD-RE Disc media in Version 1.0 format and Blu-ray Disc media with a cartridge are not supported.
inform you about the update on the support website. Region settings are required for some contents of DVD and BD-ROM Disc media. If the region setting on the optical disc drive does not match the region code on the disc, playback is not possible. Unless your external display is compliant with the High-bandwidth Digital Content Protection (HDCP) standard, you cannot play or view the contents of copyright protected Blu-ray Disc media through an HDMI connection.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top About Region Codes The following is a list of DVD region codes indicating playable regions of DVD media. You can check the region codes of DVD media sold in the following countries or regions. 1. USA, Canada 2. Europe, Middle East, South Africa, Japan Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations 3.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Back | Back to Top Handling Discs Read the following to protect data stored on discs and take proper care of discs. Be sure to hold the disc by its edges and central hole without touching the recording surface (playing surface), as shown below. Fingerprints and dust on the surface of a disc may cause a read or write error.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Notes on Using Discs Parts Description Observe the following notes when using discs on your VAIO computer. Setup Notes on playing discs Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Depending on system environment, you may find sound interruptions and/or dropped frames during DVD/BD/AVCHD playback.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Back | Back to Top Using the Built-in Camera If your VAIO computer is equipped with a built-in camera, you can make a video call through the Internet using communication software, such as Windows Live Messenger. For detailed information on how to use the software, refer to the help file included with the software.
© 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Back | Back to Top Notes on the Built-in Camera Do not scratch or soil the area on and around the built-in camera, as it may cause poorquality images. Do not let direct sunlight enter the lens of the built-in camera regardless of your VAIO computer’s power state, as it may cause the camera to malfunction.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Back | Back to Top About the Network (LAN) The network (LAN) enables you to connect your VAIO computer to the Internet and transfer data between the computer and other devices. You can connect your VAIO computer to 1000BASE-T/100BASE-TX/10BASE-T type networks with a LAN cable (not supplied).
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top About the Internet Connection Services Connections The following types of Internet connection services are available. You can select from among the services according to your preference, for example, communication speed or a usage fee. For detailed information on a variety of connection services, contact Internet Service Providers (ISPs).
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top Connecting to the Internet with a Wired Connection Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices required for connecting your VAIO computer to the Internet. Connect one end of a LAN cable (not supplied) to the LAN port on your VAIO computer and the other end to your network.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Launching the Web Browser (WEB Button) By pressing the WEB button, you can launch the default web browser. Even when your VAIO computer is off, pressing the WEB button starts Windows, and launches the web browser.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top About the Wi-Fi (Wireless LAN) Standards Setup The Wireless Local Area Network (WLAN) allows your VAIO computer to connect to a network through a wireless connection. The WLAN uses the following IEEE 802.11a/b/g/n standard, which specifies the type of technology used. Refer to the specifications to find out about the configuration of the computer. Network / Internet IEEE 802.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Starting Wi-Fi (Wireless LAN) Communications You can establish Wi-Fi (wireless LAN) communications between your VAIO computer and an access point (not supplied). Before using Wi-Fi (wireless LAN), make sure a access point (not supplied) is on and operating. 1.
Stopping Wi-Fi (Wireless LAN) Communications Notes on Using the Wi-Fi (Wireless LAN) Function About a Security Key for Wi-Fi (Wireless LAN) © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top Stopping Wi-Fi (Wireless LAN) Communications You can stop Wi-Fi (wireless LAN) communications by following these steps. 1. Open the Charms bar [Details] and select 2. Select (Settings). (the Network icon). 3. Select the desired access point and @@@Disconnect@@@.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Back | Back to Top Disabling the Wi-Fi (Wireless LAN) Function You can disable the Wi-Fi (Wireless LAN) function by following these steps. 1. Open the Charms bar [Details] and select 2. Select Change PC settings at the lower right corner of the bar. 3. Select Wireless in the left pane of the PC settings screen. 4.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Back | Back to Top About a Security Key for Wi-Fi (Wireless LAN) A security key is a security protocol for Wi-Fi (wireless LAN) that encrypts data transmitted on Wi-Fi (wireless LAN). It is also referred to as an encryption key or a WEP (Wired Equivalent Privacy) key.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Notes on Using the Wi-Fi (Wireless LAN) Function Before using the Wi-Fi (wireless LAN) function, read the following precautions for correct use. In some countries or regions, using the Wi-Fi (wireless LAN) products may be restricted by the local regulations.
government grade security by implementing the National Institute of Standards and Technology (NIST) FIPS 140-2 compliant AES encryption algorithm and 802.1X-based authentication. WPA2 is backward compatible with WPA.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top About the BLUETOOTH(R) Function You can establish wireless communications between your VAIO computer and other BLUETOOTH devices, such as another computer, a smartphone, a mobile phone, a headset, or a mouse. You can transfer data between these devices without cables at a range of up to 33 feet / 10 meters in an open area.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Communicating with Another BLUETOOTH(R) Device such as a Mouse You can connect BLUETOOTH devices to your VAIO computer. For details on BLUETOOTH communication, see About the BLUETOOTH Function. [Details] 1. Open the Charms bar [Details] and select (Settings). 2.
Stopping BLUETOOTH(R) Communications Notes on Using the BLUETOOTH(R) Function About BLUETOOTH(R) Security © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Back | Back to Top Stopping BLUETOOTH(R) Communications You can stop BLUETOOTH communications by following these steps. 1. Open the Charms bar [Details] and select (Settings). 2. Select Change PC settings at the lower right corner of the bar. 3. Select Wireless in the left pane of the PC settings screen. 4. Change the Bluetooth setting under Wireless devices to Off.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Back | Back to Top About BLUETOOTH(R) Security The BLUETOOTH wireless technology has an authentication function, which allows you to control communication with other devices. The authentication function helps you prevent unwanted anonymous BLUETOOTH devices from accessing your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Notes on Using the BLUETOOTH(R) Function Before using the BLUETOOTH function, read the following precautions for correct use. In some countries or regions, using the BLUETOOTH function may be restricted by the local regulations.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top About Built-In Sensors A built-in accelerometer and digital compass (magnetometer) enable you to use the following functions.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Notes on Built-In Sensors Before using built-in sensors, read the following precautions for correct use.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Back | Back to Top Combinations and Functions with the Fn Key Press and hold down the Fn key and another key simultaneously to perform a keyboard shortcut action. For example, to adjust the LCD brightness: Fn+F5 ĺ 3UHVV DQG KROG GRZQ WKH Fn key, then press the F5 key. Some keyboard functions can only be used while Windows is running.
© 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Changing the LCD Brightness You can adjust the LCD brightness. 1. Press the Fn+F5 key or Fn+F6 keys. To decrease lighting intensity, keep pressing the Fn+F5 keys. To increase lighting intensity, keep pressing the Fn+F6 keys.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Back | Back to Top About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer. While the computer is on, the ASSIST button starts VAIO Care. While the computer is off, the ASSIST button starts VAIO Care Rescue Mode.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Customizing Your VAIO Computer (VAIO Control Center) allows you to access system information and to change settings of various kinds of functions such as display and sounds. 1. Click (Start), All Programs, and (VAIO Control Center). 2.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Back | Back to Top Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external display, such as a TV, connected to the computer with an HDMI cable (not supplied). 1. Connect your VAIO computer to an HDMI equipped TV with an HDMI cable. 2.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Viewing the System Information You can view the system information of your VAIO computer. For example, after installing a memory module, you can view the information to confirm system memory changes. (Start), All Programs, and (100000). Setup 1. Click Network / Internet 2. Click (100020) and (100021). The system information of your VAIO computer is displayed.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Back | Back to Top Checking the Battery Charge Capacity The battery pack is consumable. The capacity gradually declines through repeated cycles of recharging and discharging. As a result, the battery life becomes short even if it is fully charged and eventually the battery pack reaches the end of its life.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top Charging a USB Device You can charge a USB device even while your VAIO computer is off, in Hibernate mode, or Sleep mode by enabling the USB charging settings. The USB charging settings are disabled by default. 1. Click (Start), All Programs, and VAIO Control Center. 2. Click Power Management and USB Charging Settings to enable the settings.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Back | Back to Top Changing the Rapid Wake (Sleep Mode) Settings You can change the Rapid Wake settings on VAIO Control Center. Rapid Wake is enabled by default.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Back | Back to Top Connecting a USB Device You can connect a Universal Serial Bus (USB) device such as a mouse, floppy disk drive, speaker or printer to your VAIO computer. Installation of the device driver software supplied with the USB device may be required when connecting. Refer to the manual that came with the device for more information. 1. Choose the USB port (1) you prefer to use.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top About “Memory Stick” “Memory Stick” is a compact, portable, and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products, such as digital cameras and other devices.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Compatible “Memory Stick” The “Memory Stick” slot on your VAIO computer can accommodate the following sizes and types of media: “Memory Stick Duo” “Memory Stick PRO Duo” “Memory Stick PRO-HG Duo” “Memory Stick Micro” About “MagicGate” “MagicGate” refers to copyright protection techn
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Back | Back to Top Inserting/Removing “Memory Stick” You can use “Memory Stick” to save data or transfer images between a digital camera and your VAIO computer. To insert/remove “Memory Stick”, follow these steps. To Insert “Memory Stick” 1. Locate the “Memory Stick” slot. Hint The “Memory Stick” slot on your computer also works as an SD memory card slot. 2.
About “Memory Stick” Compatible “Memory Stick” Formatting “Memory Stick” Notes on Using “Memory Stick” © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Back | Back to Top Formatting “Memory Stick” “Memory Stick” is formatted in the specific FAT format by default and is ready for use. Be sure to use the device that is designed to format the media and supports “Memory Stick” when formatting the media. If you want to reformat the media with your VAIO computer, follow these steps.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Notes on Using “Memory Stick” Before using “Memory Stick”, read the following precautions for correct use. Keep “Memory Stick” out of reach of children. There is a risk of swallowing it. Do not touch the “Memory Stick” connector with your finger or metal objects.
Related Topic About “Memory Stick” Compatible “Memory Stick” Inserting/Removing “Memory Stick” Formatting “Memory Stick” © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Back | Back to Top Inserting/Removing SD Memory Cards Your VAIO computer is equipped with an SD memory card slot. You can use this slot to transfer data among digital cameras, camcorders, music players, and other audio/video devices.
© 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Notes on Using SD Memory Cards Before using SD memory cards, read the following precautions for correct use. Keep an SD memory card out of reach of children. There is a risk of swallowing it. Do not touch the SD memory card connector with your finger or metal objects.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Back | Back to Top Creating/Changing/Removing Your Windows Password Setting the Windows password allows you to protect your VAIO computer from unauthorized access by making the user enter the password when the computer is turned on or returns from power saving mode to Normal mode. Refer to Windows Help and Support for more information on the Windows password. [Details] 1.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top Using the Antivirus App for Your VAIO Computer Protect your VAIO computer against computer viruses by using the antivirus app. You can keep the antivirus app current with the latest updates by downloading and installing the updates from the website of the app publisher.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Encrypting Your Data with the TPM (BitLocker) Parts Description Setup Network / Internet Connections Settings You can use BitLocker included with Windows 8 Pro to encrypt the data on the built-in storage device. Refer to Windows Help and Support for more information on the BitLocker settings and operations.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Notes on Using the TPM Before using the Trusted Platform Module (TPM), read the following precautions for correct use.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive, or a USB flash drive by using the BIOS function. Setup 1. Connect an external device to your VAIO computer. Network / Internet 2. Press the ASSIST button while your VAIO computer is off. The VAIO Care Rescue Mode screen appears.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Setting/Changing the Power-on Password You can set a password (power-on password) for booting up your VAIO computer, using the BIOS function. Entry of the power-on password will be prompted after the VAIO logo appears to start the computer. There are two types of passwords.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Removing the Power-on Password If power-on password input for booting up your VAIO computer is no longer necessary, follow these steps to remove the machine password and user password. 1. Press the ASSIST button while your VAIO computer is off.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Using Intel(R) Anti-Theft Technology Parts Description Setup Network / Internet You can change the Intel(R) Anti-Theft Technology settings in the BIOS setup screen. When using Intel(R) Anti-Theft Technology, follow these steps to enable the setting. 1. Press the ASSIST button while your VAIO computer is off. The VAIO Care Rescue Mode screen appears.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Back | Back to Top Creating Other Drives (Modifying Partitions) Partitions are divided areas on your built-in storage device. Dividing the built-in storage device into more than one partition may have various advantages, such as separating the system files from your data files. Your VAIO computer has only one partition (C: drive) as the factory default setting.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Back | Back to Top Creating Partitions This topic describes how to create partitions. 1. Open Control Panel [Details] and select System and Security, and Create and format hard disk partitions under Administrative Tools. If the User Account Control window appears, select YES.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Removing Recovery Contents to Free up Disk Space Your built-in storage device contains the recovery area where the data for system recovery is stored. If your VAIO computer includes a solid state drive (SSD), you might want to minimize the recovery area by removing such data.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top About Backup The backup process creates a backup copy of your data stored on the built-in storage device and saves it to another location. Due to unexpected events or computer viruses, you might lose various data stored on your built-in storage device.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top About Types of Backup You can use the Windows Backup and Restore feature to back up your valuable data. There are several types of backup to meet your needs, as described below.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Creating a Restore Point A restore point enables you to restore your computer system files to a previous state, depending on when the restore point was created.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Backing Up Your Data when You cannot Start Windows Parts Description If you cannot start Windows, back up your data with VAIO Care Rescue. Setup To rescue your data Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications 1. Press the ASSIST button while your VAIO computer is off to start VAIO Care Rescue.
Restoring Your Data with VAIO Data Restore Tool Creating a Restore Point Restoring System Files Using the Restore Point when You cannot Start Windows © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Restoring System Files Using the Restore Point when You cannot Start Windows When you cannot start Windows, follow these steps to restore computer system files.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Restoring Your Data with VAIO Data Restore Tool If you backed up files previously using VAIO Care Rescue, use VAIO Data Restore Tool to restore these files. For instructions on how to use the software, refer to the help file included with the software. (Start), All Programs, and VAIO Data Restore Tool. Setup 1. Click Network / Internet 2. Click Next.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Back | Back to Top About Recovery Recovery is the process of restoring your VAIO computer back to its original factory condition.
© 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Creating Recovery Media Follow the instructions below to create Recovery Media. Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications To create Recovery Media Hint You can use optical discs and a USB flash drive as Recovery Media.
Depending on the model you purchased, you may not be able to create Recovery Media using optical discs except DVD-R due to disk space shortage. Refer to the help file included with VAIO Care beforehand when you use a USB flash drive as Recovery Media.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Back | Back to Top Recovering from the Recovery Area Recovery from the recovery area on the built-in storage device is faster than recovery using Recovery Media. See Notes on Recovery [Details] before recovery. 1. Press the ASSIST button while your VAIO computer is off to start VAIO Care Rescue.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Recovering from Recovery Media If the recovery area data has been corrupted or erased, you can use Recovery Media to recover your VAIO computer. However, it takes longer time to recover using Recovery Media than using the recovery area. 1.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Notes on Recovery Read the following notes thoroughly before recovering your VAIO computer. Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Important notes on recovery Recovering your VAIO computer will delete all the data on the built-in storage device and restore all the settings to the original factory settings.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Checking the Volume of the Recovery Area Your built-in storage device contains the recovery area where the data for the system recovery is stored. To check the volume of the recovery area, follow these steps: 1.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top About the Start Screen and New Menus
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Opening the Charms Bar
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Starting Apps and Opening Files
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Exiting Apps
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Showing the Start Screen
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Showing the Desktop
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Opening Control Panel
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Opening Windows Help and Support
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Using VAIO Update VAIO Update provides a service that informs you of available update information, such as important notices or update programs, to keep your VAIO computer up to date.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Keeping Your VAIO Computer in Optimum Condition (VAIO Care) With VAIO Care, you can perform the following operations to keep your VAIO computer running at an optimum level. Conduct regular performance checks and tune-ups.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top Updating Your VAIO Computer Be sure to update your VAIO computer with the following software applications to enhance the computer’s efficiency, security, and functionality. Setup Note Your VAIO computer must be connected to the Internet to download the updates. Network / Internet Windows Update Windows Update enables you to make your VAIO computer more stable.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top About Online Support Website The online support website provides information about frequently asked questions about your VAIO computer. Sony online support website USA http://esupport.sony.com/EN/VAIO/ Canada http://www.sony.ca/support/ (English) http://fr.sony.
Read This First Keeping Your VAIO Computer in Optimum Condition (VAIO Care) © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Back | Back to Top About the Software License This product contains software owned by Sony and licensed by third parties. Use of such software is subject to the terms and conditions of license agreements enclosed with this product.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Back | Back to Top Cleaning Your VAIO computer/LCD screen Before cleaning your VAIO computer, read the following precautions for the correct cleaning procedure. When cleaning your VAIO computer Turn off your VAIO computer, unplug the AC adapter, and remove the battery pack before cleaning the computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Setting Up an Appropriate Work Environment This topic describes where to or not to place your VAIO computer and ergonomic instructions. Where to place your VAIO computer When placing your VAIO computer, ensure that: You have easy access to a power source and necessary ports.
computer screen. Use indirect lighting to avoid bright spots on the computer screen. Proper lighting adds to your comfort and work efficiency. Note While adjusting the viewing angle, do not exert excessive pressure on your VAIO computer to eliminate a risk of mechanical damage. Hint The same considerations apply when you use an external display. Notes on handling your VAIO computer Observe the following to avoid malfunctions and damage to your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Safety Information Refer to the supplied safety manual for detailed safety information. Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Computer If you drop a solid object or any liquid onto your VAIO computer, shut down the computer, unplug it, and remove the battery pack if it is removable.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Handling the Built-in Storage Device The built-in storage device (hard disk drive or solid state drive) has a high storage density and reads or writes data in a short time. However, it can be easily damaged if improperly used.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications Back | Back to Top Trademarks © 2012 Sony Electronics Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Sony and the Sony logo are trademarks or registered trademarks of Sony Corporation.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Back | Back to Top Solving Common Problems with Your VAIO Computer If you have any problem operating your VAIO computer, try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly. 1. See other sections in this on-screen manual. 2. Start VAIO Care and perform necessary operations.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top About the International ENERGY STAR(R) Program Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation The following information is applicable to ENERGY STAR qualified products only. As an ENERGY STAR Partner, Sony confirmed that this product meets the ENERGY STAR standards for energy efficiency.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if a message appears indicating that the battery pack is incompatible or has been incorrectly installed, after which my VAIO computer enters Hibernate mode? This problem could be due to the battery pack not being installed properly.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why can’t I fully charge my battery pack? The battery care function is enabled on the (100000) to extend the life of your battery pack. Check the settings on the (100000).
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why doesn’t my computer screen turn off after the automatic turn-off time has passed? Some apps or screen savers are designed to temporarily disable the feature of Windows that turns off the computer screen or places your VAIO computer into Sleep mode after a certain period of inactivity.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power? Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation While your VAIO computer is running on battery power, the CPU clock frequency is reduced for power conserving purposes, which causes the computer to run slowly.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if my VAIO computer does not turn on (the power indicator light does not turn on in green)? Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices Make sure all cables are securely connected to devices, such as between your VAIO computer and the AC adapter; the AC adapter and the power cord; and the power cord and an AC outlet.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if my VAIO computer does not turn on or the power button does not work (the power indicator light blinks fast)? Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation The battery pack may not be installed properly. Remove the battery pack and reinstall it properly.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if the power indicator light turns on in green when I press the power button but the screen remains blank? Hardware Make sure the brightness and contrast controls are adjusted correctly. Software Network / Internet Backup / Recovery Security Peripheral Devices An external display may be selected as the display output.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if I cannot turn off my VAIO computer? Hardware Follow any of these procedures to exit all running apps and then turn off your VAIO computer again. Software Drag the app from the top center of the screen to the bottom center. [Details] Network / Internet Backup / Recovery Security Press the Alt+F4 keys. If there is unsaved data, save it at the confirmation prompt.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why does my VAIO computer automatically turn off? When the battery pack is running out of power, your VAIO computer automatically enters Hibernate mode and eventually turns off. Connect the AC adapter to the computer or charge the battery pack.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if my VAIO computer does not enter Hibernate mode? To place your VAIO computer into Hibernate mode, disable Rapid Wake in the Rapid Wake window on VAIO Control Center.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top Why doesn’t my VAIO computer enter Hibernate mode when the battery pack is running out of power? Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation This problem occurs when Windows does not allow a task to be suspended, depending on the running apps or the connected external devices.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if my VAIO computer does not enter Sleep mode? If the utility program, such as a printer utility program, is running, exit the program or temporarily disable it. Depending on the type of your screen saver, your VAIO computer may not enter Sleep mode while the screen saver is activated.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices Back | Back to Top Why does a message appear and Windows fail to start when I turn on my VAIO computer? The BIOS boot options may have been incorrectly configured. Press the ASSIST button while your VAIO computer is off to display the VAIO Care Rescue Mode screen, select Start BIOS setup, and change the Boot Mode setting and restart the computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top When the pointer does not move because your finger reached an edge of the touch pad, lift the finger off the touch pad and put it back on the center of the touch pad.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Restart your VAIO computer. Press the Ctrl+Alt+Delete keys, select How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation (Shut down) in the lower right corner of the computer screen, and then select Restart.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices Back | Back to Top What should I do if I cannot enter certain characters with my keyboard? If you cannot enter numbers by the numeric keypad, check if the Num lock icon in the desktop notification area is green or gray.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if my keyboard configuration is wrong? The language layout of your keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if my computer screen goes blank? Hardware Make sure your VAIO computer is on and not in a power saving mode. [Details] Software Make sure your VAIO computer is securely plugged into an AC outlet [Details] and the power indicator light is on. Network / Internet The computer screen may be off. Press any key on the keyboard.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if I cannot see proper images on the computer screen? Make sure the screen color setting is set to True Color (32 bit). Refer to Windows Help and Support for more information on how to change the setting.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if videos are not displayed on the computer screen? The video memory of your VAIO computer may be insufficient for displaying high resolution videos. In such a case, lower the resolution of the LCD screen.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices Back | Back to Top What should I do if videos are not displayed smoothly? It is recommended you disable your screen saver. If the screen saver is enabled, it may be activated during DVD playback and prevent the playback from running successfully. Some screen savers have been found to even change the display resolution and colors.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top How do I change the LCD brightness? Press the Fn+F5 or Fn+F6 keys to adjust the LCD brightness of your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if some items do not fit on the computer screen? Check that the text size is set to 100%. If not, some items, for example a software menu, may not be displayed correctly, depending on the software you are using.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with the AVCHD digital video camcorder? Playing high-definition videos requires substantial hardware resources, such as CPU, GPU, or system memory performance on your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if sound interruptions occur during video or audio playback? Sound interruptions may occur when the CPU load is high. In this case, reduce the CPU load by exiting all running apps other than a playback app, or by disabling unnecessary audio effects applied to playback.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if my microphone does not work? Check if your microphone is selected as a recording device. Open Control Panel [Details] and select Hardware and Sound. Select Sound and check if there is a check mark on your desired microphone icon on the Recording tab.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Back | Back to Top What should I do if I hear microphone feedback from speakers when using my microphone? Microphone feedback may occur when your microphone receives the sound from a sound output device, such as speakers. Keep the microphone away from a sound output device. Turn down the volume of the speakers and the microphone.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Back | Back to Top What should I do if I do not hear sound from speakers or headphones? Check if the volume from speakers or headphones is not minimized. Keep pressing the Fn+F4 keys to turn up the volume loud enough to hear sound. [Details] Check if the volume in Windows is not turned off or minimized.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if I cannot remove the disc from the optical disc drive? The drive eject button may not work depending on your VAIO computer status. Exit all running apps and press the drive eject button. If the problem persists, restart the computer and press the drive eject button again.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why does it take time to write data to DVD writable media? In disc-at-once mode, it may take about 20 to 40 minutes to complete the writing process after the progress bar reaches 100%. This is normal and does not indicate a malfunction, so wait until the process is complete.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if I cannot play a disc, or dropped frames and/or sound interruptions occur during playback? Hardware Exit all running apps other than the playback app. Software Try using other playback apps, such as a DVD playback app. Network / Internet To play DVD media with Content Protection for Recordable Media (CPRM), you need to install a CPRM pack for the playback app on your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why can’t I write data to a disc? DVD+R DL, DVD+R, DVD-R DL, or DVD-R media are not rewritable. You can write data to such media only once and cannot delete data on the media. See Supported Discs for more information.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top Why does the viewfinder show no images or poorquality images? Hardware The built-in camera cannot be shared by more than one software application. Exit the current application before starting another. Software On models with VAIO Gesture Control or Media Gallery, you cannot use another camera application that uses the built-in camera while using the gesture function of the software.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why is the video input from the built-in camera suspended momentarily? The video input may be suspended momentarily if: A shortcut key with the Fn key is used. The CPU load increases.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why are captured images poor in quality? Images captured under fluorescent light may contain light reflections. A dark portion in captured images may contain noise. The area on and around the built-in camera is soiled. Clean the area.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if captured images contain dropped frames and audio interruptions? The effect settings on your software application may cause dropped frames. Refer to the help file included with your software application for more information.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if captured images flicker? This problem occurs when you use the built-in camera under fluorescent lights due to a mismatch between the lighting output frequency and the shutter speed.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if the website is not displayed? Hardware Depending on your Internet Service Provider (ISP), you may need to change the web browser settings. Refer to the manual provided from your ISP to check the web browser settings. Software Make sure the URL in the address bar is correct.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if the text size on the website is small or large? Change the text size on your web browser. If you use Internet Explorer, select Page and Text Size, and then select your desired text size.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if I cannot use the Wi-Fi (wireless LAN) function? Hardware Enable the Wi-Fi (wireless LAN) function. Open the Charms bar [Details] and select Software Select Change PC settings at the lower right corner of the bar, and select Wireless in the left pane. Turn off Airplane mode and change the Wi-Fi setting under Wireless devices to On.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if I do not know the SSID or security key for the access point? You can find the key in the setting screen of your access point. Refer to the manual that came with your access point for more information.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if I cannot connect my VAIO computer to an access point (or the Internet)? Hardware See What should I do if I cannot use the Wi-Fi (wireless LAN) function?. [Details] Software Make sure the access point is on. Network / Internet Check the access point settings. In the following settings, your VAIO computer may fail to connect to an access point, or the connection may be unstable.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices Back | Back to Top What should I do if I cannot play back movies or audio tracks received via Wi-Fi (wireless LAN), or their playback is interrupted? Why is the data transfer speed slow? Move your VAIO computer away from obstructions, or closer to any access point you may be using.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer? Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation If MAC address filtering of your access point is enabled, register the MAC address of your VAIO computer in the setup screen of the access point.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if I cannot use the BLUETOOTH(R) function? Make sure the WIRELESS indicator light on your VAIO computer is on. When the WIRELESS indicator light is off, you cannot use the BLUETOOTH function. Make sure the BLUETOOTH function is enabled. Open the Charms bar [Details] and select (Settings).
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer? See What should I do if I cannot find the BLUETOOTH device I want to communicate with?. [Details] Make sure that the authentication (pairing) between the device and your VAIO computer has been properly performed.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area? Hardware Make sure the BLUETOOTH function is enabled. Open the Charms bar [Details] and select (Settings). Software Select Change PC settings at the lower right corner of the bar, and select Wireless in the left pane. Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with? Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices Shorten the distance between your VAIO computer and the BLUETOOTH device within 33 feet/10 meters. If the computer is more than 33 feet/10 meters away from the BLUETOOTH device, communication will not be possible.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Back | Back to Top Why is my BLUETOOTH(R) connection slow? Data transfer speed depends on obstructions and/or the distance between the two devices, radio wave quality, and the device configuration or apps in use. Move your VAIO computer and BLUETOOTH device closer to each other.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top Why can’t I use the BLUETOOTH(R) function when I log onto my VAIO computer as a user with a standard user account? Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation The BLUETOOTH function may not be available to a user with a standard user account on your VAIO computer. Log onto the computer as a user with administrative rights.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why can’t I use BLUETOOTH(R) devices when I switch users? If you switch users without signing out from your system, BLUETOOTH devices will not work. Be sure to sign out before switching users.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why can’t I exchange business card data with a smartphone or a mobile phone? Your VAIO computer does not support the data transfer function (vCard Exchange), which exchanges business card data between BLUETOOTH devices (a smartphone, a mobile phone, etc.).
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Back | Back to Top Why doesn’t the built-in digital compass show the correct direction? The built-in digital compass works by detecting a magnetic direction. Do not rely solely on the location information the built-in digital compass provides. Especially at the following locations, the accuracy of the digital compass can be easily affected by magnetic interference and it may not work correctly.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why doesn’t the computer screen rotate? The screen rotation is disabled when the slide-out keyboard is open. The screen rotation is disabled while your VAIO computer is connected to an external display.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if I cannot charge the device connected to the USB port that supports USB charging? Make sure that USB Charging Settings is enabled.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Back | Back to Top What should I do if I cannot print a document? Make sure the printer settings are correctly configured. For information on the printer settings, refer to the manual that came with your printer. Software Make sure your printer is on. Refer to the manual that came with your printer for more information.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if I cannot boot my VAIO computer from the floppy disk drive? Press the ASSIST button while your VAIO computer is off to display the VAIO Care Rescue Mode screen, and select Start from media (USB device/optical disc).
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if I cannot remove my floppy disk? Close open file(s), make sure the indicator light on the USB floppy disk drive is off, and then remove your floppy disk from the drive.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Back | Back to Top What should I do if my VAIO computer does not recognize the floppy disk? Make sure the floppy disk is properly inserted in the USB floppy disk drive connected to your VAIO computer. Make sure the floppy disk is right-side up before inserting it into the drive. Make sure the USB floppy disk drive is securely connected to your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if I cannot save data on my floppy disk? Make sure your floppy disk is properly inserted in the USB floppy disk drive connected to your VAIO computer. Make sure the floppy disk is right-side up before inserting it into the drive.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Back | Back to Top What should I do if my VAIO computer does not recognize the USB device? Check if the USB device is on and using its own power supply. If you are using a digital camera, check if the battery is charged. Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation If you are using a printer, check if the power cable is connected properly to an AC outlet.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why doesn’t the “Memory Stick” icon appear in the Computer window? The icon does not appear when no “Memory Stick” is inserted into the slot.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why can’t I write data to a memory card? Some types of memory cards are equipped with an erasure prevention switch to protect data from unintentional erasure or overwriting. Make sure the erasure prevention switch is off.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why doesn’t the memory card icon appear in the Computer window? The icon will not appear if no memory card is inserted in the slot.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top What should I do if I forget the Windows password? Hardware The Windows password is case-sensitive. Check your password and enter again. Software Log on using a user account that has system administrator privileges to reset your password.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power-on password three times consecutively? Press and hold down the (Power) button for more than four seconds and check if the power indicator light is off.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if I forget the power-on password to start my VAIO computer? If you forget the password [Details], you cannot start your VAIO computer. When you forget your user password: Enter the machine password to reset the user password at the BIOS setup screen.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Back | Back to Top What should I do if my VAIO computer becomes unstable (Windows starts)? Try the suggestions below: Start VAIO Care to search for a solution. [Details] Software Restore computer system files. [Details] Use the restore point that you created before your VAIO computer becomes unstable.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices Back | Back to Top What should I do if my VAIO computer becomes unstable (Windows does not start)? Try the suggestions below: Restore computer system files. [Details] Use the restore point that you created before your VAIO computer becomes unstable. Restore your VAIO computer from a system image backup if you have created the backup.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if I cannot complete the recovery process? Disconnect all unnecessary external devices from your VAIO computer. Try the suggestions below: Check the condition of Recovery Media. If you are using optical discs, check the discs for dirt or damage.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Back | Back to Top What should I do if I cannot create Recovery Media? Try the suggestions below: Download and install the latest updates using VAIO Update. Restart your VAIO computer. And then, try to create Recovery Media again. If an AC adapter is supplied with an external optical disc drive, plug the AC adapter into a power source. Try other reliable media.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top How do I create Recovery Media? You can create Recovery Media using VAIO Care.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Back | Back to Top What should I do if I cannot recover my VAIO computer from the recovery area? Recover your VAIO computer from Recovery Media if you have used software to modify the recovery area, installed a different operating system from the preinstalled one, or formatted the built-in storage device without using VAIO Care Rescue.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top How can I restore my VAIO computer system to its factory default settings? There are two ways to recover your VAIO computer system: from Recovery Media [Details] and from the recovery area [Details].
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top How can I reinstall the original software and drivers? You can restore the preinstalled software and drivers using VAIO Care. To restore them, start VAIO Care [Details] and then click Advanced Tools, Restore and recovery, and Reinstall applications and drivers.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if VAIO Care Rescue Mode starts when I turn on my VAIO computer? You may have pressed not the (Power) button but the ASSIST button. Exit VAIO Care Rescue Mode and check where the (Power) button is located on your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Why does the System Properties window display a slower CPU speed than the maximum? This is normal.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top What should I do if my game software does not work or it keeps crashing? Check the website of the game if there are any patches or updates to download. Make sure you have installed the latest video driver software. On some VAIO computer models, the graphics memory is shared with the system.
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Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Parts Description Keyboard How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation VAIO computer Mouse
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Keyboard Parts and Controls of the Keyboard How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Describes the features of the keyboard, such as keys, buttons and indicator lights.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Mouse Parts and Controls of the Mouse How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Describes the features of the mouse, such as buttons.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top VAIO computer Parts and Controls on the Back How to Use Parts Description Setup Describes the features on the back of the VAIO computer, such as connection ports. Parts and Controls on the Front Describes the features on the front of the VAIO computer, such as buttons and indicator lights.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Setup Battery Display Keyboard Memory module Parts Description Mouse Power Setup Supplied items VAIO computer How to Use Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Battery Charging the Battery Pack How to Use Parts Description The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source. Installing/Removing the Battery Pack Setup Install the battery pack into the battery compartment on the bottom of your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Display Adjusting the Angle of the Screen How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation You can adjust the screen angle of your choice.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Keyboard About the Usage Environment for the Keyboard How to Use Parts Description This section explains how to use the wireless keyboard. Replacing the AA Battery of the Keyboard Change the AA battery in the keyboard when the battery power becomes low.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Memory module Adding and Removing Memory Modules How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation If you want to increase your computer’s speed or improve performance when running programs simultaneously, increase the amount of memory by installing optional memory modules.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Mouse About the Usage Environment for the Mouse How to Use Parts Description This section explains how to use the wireless mouse. Replacing the AA Battery of the Mouse Change the AA battery in the mouse when the battery power becomes low.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Power Charging the Battery Pack How to Use Parts Description The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source. Connecting a Power Source Setup Connect your VAIO computer to an AC power source. Carefully read the precautions in Notes on Using the Power Source before connection.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Supplied items Checking Supplied Items How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Check all items packed with the product before use.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top VAIO computer Adding and Removing Memory Modules How to Use Parts Description Setup Network / Internet If you want to increase your computer’s speed or improve performance when running programs simultaneously, increase the amount of memory by installing optional memory modules. Checking Supplied Items Check all items packed with the product before use.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Network / Internet Internet How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Wireless LAN LAN
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Internet About a Security Key for Wi-Fi (Wireless LAN) How to Use Parts Description Setup A security key is a security protocol for a wireless LAN that encrypts data transmitted on the wireless LAN. About the Internet Connection Services The following types of Internet connection services are available.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top LAN About the Internet Connection Services How to Use Parts Description Setup The following types of Internet connection services are available. About the Network (LAN) The network (LAN) enables you to connect your VAIO computer to the Internet and transfer data between the computer and other devices.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Wireless LAN About a Security Key for Wi-Fi (Wireless LAN) How to Use Parts Description Setup A security key is a security protocol for a wireless LAN that encrypts data transmitted on the wireless LAN. About the Internet Connection Services The following types of Internet connection services are available.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Connections Audio BLUETOOTH Battery CD/DVD/BD Parts Description Display HDMI Setup Headphones Internet Network / Internet Keyboard LAN Microphone Mouse Peripheral device Power Settings Speakers USB Playback Wireless LAN How to Use Connections Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Audio Changing the Sound Output Device How to Use Parts Description If there is no sound from the device connected to your VAIO computer, you need to change the device for sound output. Connecting External Speakers or Headphones Setup You can connect external sound output devices (such as speakers or headphones) to your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top BLUETOOTH About BLUETOOTH(R) Security How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation The BLUETOOTH wireless technology has an authentication function, which allows you to control communication with other devices.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Battery Installing/Removing the Battery Pack How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Install the battery pack into the battery compartment on the bottom of your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top CD/DVD/BD Connecting an External Drive How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Connect an external disc drive or hard disk drive to a USB port on your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top Display Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device Parts Description You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external display, such as a TV, connected to the computer with an HDMI cable (not supplied).
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top HDMI Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external display, such as a TV, connected to the computer with an HDMI cable
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Headphones Connecting External Speakers or Headphones How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation You can connect external sound output devices (such as speakers or headphones) to your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Internet About a Security Key for Wi-Fi (Wireless LAN) How to Use Parts Description Setup A security key is a security protocol for a wireless LAN that encrypts data transmitted on the wireless LAN. About the Internet Connection Services The following types of Internet connection services are available.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Keyboard About the Usage Environment for the Keyboard How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation This section explains how to use the wireless keyboard.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top LAN About the Internet Connection Services How to Use Parts Description Setup The following types of Internet connection services are available. About the Network (LAN) The network (LAN) enables you to connect your VAIO computer to the Internet and transfer data between the computer and other devices.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Microphone Connecting an External Microphone How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation You can connect an external microphone to your VAIO computer and enjoy voice chat, etc.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Mouse About the Usage Environment for the Mouse How to Use Parts Description Setup This section explains how to use the wireless mouse. Connecting the Wireless Mouse If you cannot use the wireless mouse supplied with your VAIO computer, it is likely that wireless connection setup is required between the wireless mouse and the computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Peripheral device Changing the Sound Output Device How to Use Parts Description Setup If there is no sound from the device connected to your VAIO computer, you need to change the device for sound output. Connecting an External Microphone You can connect an external microphone to your VAIO computer and enjoy voice chat, etc.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Power Connecting a Power Source How to Use Parts Description Connect your VAIO computer to an AC power source. Carefully read the precautions in Notes on Using the Power Source before connection. [Details] Installing/Removing the Battery Pack Setup Install the battery pack into the battery compartment on the bottom of your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Speakers Connecting External Speakers or Headphones How to Use You can connect external sound output devices (such as speakers or headphones) to your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top USB Charging a USB Device How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation You can charge a USB device even while your VAIO computer is off, in Hibernate mode, or Sleep mode by enabling the USB charging settings.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Wireless LAN About a Security Key for Wi-Fi (Wireless LAN) How to Use Parts Description Setup A security key is a security protocol for a wireless LAN that encrypts data transmitted on the wireless LAN. About the Internet Connection Services The following types of Internet connection services are available.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Settings Audio BIOS Battery Button Parts Description CD/DVD/BD Camera Setup Display Encryption Network / Internet HDMI Memory module Microphone Password Peripheral device Power Settings Recovery Security Playback Sensor Service and support Speakers TPM Touch panel VAIO computer How to Use Connections Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Audio Adjusting the Microphone Volume How to Use You can adjust the volume level of the microphone. Parts Description Adjusting the Speakers Volume Setup Adjusting the Volume in Windows You can change the volume level of the speakers and headphones. You can adjust the volume on each app from wi0210.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top BIOS About the ASSIST Button How to Use Parts Description Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer. Booting Your VAIO Computer from External Devices Setup You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive, or a USB flash drive by using the BIOS function.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Battery Notes on Using the Battery Pack How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Before using the battery pack, read the following precautions for correct use.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Button About the ASSIST Button How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top CD/DVD/BD Booting Your VAIO Computer from External Devices How to Use You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive, or a USB flash drive by using the BIOS function.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Camera Using the Built-in Camera Parts Description If your VAIO computer is equipped with a built-in camera, you can make a video call through the Internet using communication software, such as Windows Live Messenger.For detailed information on how to use the software, refer to the help file included with the software.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Display Changing the LCD Brightness How to Use Parts Description Setup Network / Internet You can adjust the LCD brightness. Changing the Resolution (Size) of the Screen Image You can change the screen resolution to adjust the size of the characters and images on the computer screen.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Encryption Encrypting Your Data with the TPM (BitLocker) You can use BitLocker included with Windows 8 Pro to encrypt the data on the built-in storage device.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top HDMI Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external display, such as a TV, connected to the computer with an HDMI cable
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Memory module Viewing the System Information How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation You can view the system information of your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Microphone Adjusting the Microphone Volume How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation You can adjust the volume level of the microphone.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Password Creating/Changing/Removing Your Windows Password How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Setting the Windows password allows you to protect your VAIO computer from unauthorized access by making the user enter the password when the computer is turned on or returns from power saving mode to
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Peripheral device Changing the Sound Output Device How to Use Parts Description If there is no sound from the device connected to your VAIO computer, you need to change the device for sound output. Notes on the LCD screen Setup Read the following precautions for correct use of the LCD screen.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Power Notes on Sleep Mode How to Use Parts Description Setup Read the following precautions before using Sleep mode. Notes on Using the Power Source Read the following precautions before plugging your VAIO computer into an AC power source. Selecting a Power Plan Network / Internet Connections Settings Power management helps you set up power plans to suit your requirements for power consumption.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Recovery About the ASSIST Button How to Use Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Security Updating Your VAIO Computer How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Be sure to update your VAIO computer with the following software applications to enhance the computer’s efficiency, security, and functionality.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Sensor About Built-In Sensors How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation A built-in accelerometer and digital compass (magnetometer) enable you to use the following functions. Notes on Built-In Sensors Before using built-in sensors, read the following precautions for correct use.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Service and support Keeping Your VAIO Computer in Optimum Condition (VAIO Care) How to Use Parts Description With VAIO Care, you can perform the following operations to keep your VAIO computer running at an optimum level. Updating Your VAIO Computer Setup Be sure to update your VAIO computer with the following software applications to enhance the computer’s efficiency, security, and functionality.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Speakers Adjusting the Speakers Volume How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation You can change the volume level of the speakers and headphones.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top TPM Encrypting Your Data with the TPM (BitLocker) You can use BitLocker included with Windows 8 Pro to encrypt the data on the built-in storage device.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Touch panel Enable/Disable the Touch Screen How to Use Parts Description Setup By default, the touch screen of your VAIO computer is enabled. To disable/enable the touch screen, follow these steps: Enlarging the Text Size (DPI) You can change the DPI to enlarge the font size, making it easier to touch specific text.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top VAIO computer About the ASSIST Button How to Use Parts Description Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Playback CD/DVD/BD How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top CD/DVD/BD About Region Codes How to Use The following is a list of DVD region codes indicating playable regions of DVD media. Parts Description Inserting/Removing a Disc Setup Supported Discs Insert/remove a disc to/from your VAIO computer that is turned on.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Backup / Recovery BIOS Backup Built-in storage device Button Parts Description CD/DVD/BD Partition Setup Recovery Service and support Network / Internet VAIO computer How to Use Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top BIOS About the ASSIST Button How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Backup About Backup How to Use Parts Description Setup The backup process creates a backup copy of your data stored on the built-in storage device and saves it to another location. About Types of Backup You can use the Windows Backup and Restore feature to back up your valuable data.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Built-in storage device Checking the Volume of the Recovery Area How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Your built-in storage device contains the recovery area where the data for the system recovery is stored.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Button About the ASSIST Button How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top CD/DVD/BD Booting Your VAIO Computer from External Devices How to Use You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive, or a USB flash drive by using the BIOS function.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Partition Creating Other Drives (Modifying Partitions) How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Partitions are divided areas on your built-in storage device.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Recovery About Recovery How to Use Parts Description Recovery is the process of restoring your VAIO computer back to its original factory condition. About the ASSIST Button Setup Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Service and support Keeping Your VAIO Computer in Optimum Condition (VAIO Care) How to Use With VAIO Care, you can perform the following operations to keep your VAIO computer running at an optimum level.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top VAIO computer About the ASSIST Button How to Use Parts Description Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Security BIOS Encryption Internet Password Parts Description Service and support TPM Setup VAIO computer How to Use Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top BIOS Removing the Power-on Password How to Use Parts Description Setup If power-on password input for booting up your VAIO computer is no longer necessary, follow these steps to remove the machine password and user password. Setting/Changing the Power-on Password You can set a password (power-on password) for booting up your VAIO computer, using the BIOS function.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top Encryption Encrypting Your Data with the TPM (BitLocker) You can use BitLocker included with Windows 8 Pro to encrypt the data on the built-in storage device.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Internet Launching the Web Browser (WEB Button) How to Use Parts Description By pressing the WEB button, you can launch the default web browser. Using the Antivirus App for Your VAIO Computer Protect your VAIO computer against computer viruses by using the antivirus app.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Password Creating/Changing/Removing Your Windows Password How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Setting the Windows password allows you to protect your VAIO computer from unauthorized access by making the user enter the password when the computer is turned on or returns from power saving mode to
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Service and support Keeping Your VAIO Computer in Optimum Condition (VAIO Care) How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation With VAIO Care, you can perform the following operations to keep your VAIO computer running at an optimum level.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Back | Back to Top TPM Encrypting Your Data with the TPM (BitLocker) You can use BitLocker included with Windows 8 Pro to encrypt the data on the built-in storage device.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top VAIO computer Keeping Your VAIO Computer in Optimum Condition (VAIO Care) How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation With VAIO Care, you can perform the following operations to keep your VAIO computer running at an optimum level.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Other Operations BIOS Battery Built-in storage device CD/DVD/BD Parts Description Camera Display Setup Keyboard Memory card Network / Internet Memory module Mouse Partition Power Touch panel USB How to Use Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation VAIO computer
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting How to Use Back | Back to Top BIOS Using Intel(R) Anti-Theft Technology You can change the Intel(R) Anti-Theft Technology settings in the BIOS setup screen.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Battery Changing the Rapid Wake (Sleep Mode) Settings How to Use You can change the Rapid Wake settings on VAIO Control Center. Parts Description Charge Indicator Status List Setup Charging the Battery Pack Network / Internet The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Built-in storage device Creating Other Drives (Modifying Partitions) How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Partitions are divided areas on your built-in storage device.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top CD/DVD/BD Inserting/Removing a Disc How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Insert/remove a disc to/from your VAIO computer that is turned on.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Camera Notes on the Built-in Camera How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Using the Built-in Camera If your VAIO computer is equipped with a built-in camera, you can make a video call through the Internet using communication softw
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Display About the Touch Screen How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation The touch screen enables direct interaction with your VAIO computer using your finger(s).
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Keyboard Checking the Caps Lock / Num Lock / Scroll Lock States How to Use Parts Description Setup You can check if the keyboard is in the Caps Lock/Num Lock/Scroll Lock states by the indicator light of the keyboard and the icons in the notification area. Checking the Remaining Battery Power of the Keyboard The remaining battery power of the keyboard can be checked by the battery indicator.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Memory card About “Memory Stick” How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery “Memory Stick” is a compact, portable, and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products, such as digital cameras and other devices. Because it is removable, it can be used for external data storage.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Memory module Adding and Removing Memory Modules How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation If you want to increase your computer’s speed or improve performance when running programs simultaneously, increase the amount of memory by installing optional memory modules.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Mouse Replacing the AA Battery of the Mouse How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Change the AA battery in the mouse when the battery power becomes low.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Partition Creating Other Drives (Modifying Partitions) How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Partitions are divided areas on your built-in storage device.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Power Changing the Rapid Wake (Sleep Mode) Settings How to Use You can change the Rapid Wake settings on VAIO Control Center. Parts Description Charge Indicator Status List Setup Charging the Battery Pack Network / Internet The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Touch panel About the Touch Screen How to Use Parts Description Setup Network / Internet The touch screen enables direct interaction with your VAIO computer using your finger(s). You can perform various gestures on the touch screen instead of mouse operations, such as selecting items and scrolling.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top USB Charging a USB Device How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation You can charge a USB device even while your VAIO computer is off, in Hibernate mode, or Sleep mode by enabling the USB charging settings.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top VAIO computer Adding and Removing Memory Modules How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation If you want to increase your computer’s speed or improve performance when running programs simultaneously, increase the amount of memory by installing optional memory modules.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Notifications CD/DVD/BD Care and maintenance Important notice Product registration Parts Description Read this first Security Setup Service and support Supplied items Network / Internet VAIO computer How to Use Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top CD/DVD/BD About Region Codes How to Use The following is a list of DVD region codes indicating playable regions of DVD media. Parts Description Handling Discs Setup Notes on Using Discs Read the following to protect data stored on discs and take proper care of discs.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Care and maintenance Cleaning Your VAIO computer/LCD screen How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Before cleaning your VAIO computer, read the following precautions for the correct cleaning procedure.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Important notice About the International ENERGY STAR(R) Program How to Use Parts Description The following information is applicable to ENERGY STAR qualified products only. About the Software License Setup This product contains software owned by Sony and licensed by third parties. Use of such software is subject to the terms and conditions of license agreements enclosed with this product.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Product registration About Online Support Website How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation The online support website provides information about frequently asked questions about your VAIO computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Read this first Read This First How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Congratulations on your purchase of this VAIO(R) computer.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Security Updating Your VAIO Computer How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Be sure to update your VAIO computer with the following software applications to enhance the computer’s efficiency, security, and functionality.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Service and support About Online Support Website How to Use Parts Description The online support website provides information about frequently asked questions about your VAIO computer. Solving Common Problems with Your VAIO Computer Setup If you have any problem operating your VAIO computer, try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top Supplied items Checking Supplied Items How to Use Parts Description Setup Network / Internet Connections Settings Playback Backup / Recovery Security Other Operations Notifications © 2012 Sony Corporation Check all items packed with the product before use.
Search VAIO User Guide VAIO Duo SVJ2021 Series Troubleshooting Back | Back to Top VAIO computer Checking Supplied Items How to Use Parts Description Setup Check all items packed with the product before use. Setting Up an Appropriate Work Environment This topic describes where to or not to place your VAIO computer and ergonomic instructions.
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Hardware Audio BIOS BLUETOOTH Battery Hardware CD/DVD/BD Camera Software Computer Display Network / Internet Floppy disk Keyboard LAN Memory card Microphone Password Security Power Sensor Peripheral Devices Software USB Troubleshooting Backup / Recovery Wireless LAN © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Audio What should I do if I do not hear sound from speakers or headphones? Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation What should I do if I hear microphone feedback from speakers when using my microphone? What should I do if my microphone does not work? What should I do if sound interruptions occur during video or audio playback?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top BIOS What should I do if I forget the power-on password to start my VAIO computer?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top BLUETOOTH What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with? Hardware What should I do if I cannot use the BLUETOOTH(R) function? Software What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer? Network / Internet What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area? Backup / Recovery Why can’t I exchange
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Battery What should I do if a message appears indicating that the battery pack is incompatible or has been incorrectly installed, after which my VAIO computer enters Hibernate mode? Why can’t I fully charge my battery pack? Why doesn’t my VAIO computer enter Hibernate mode when the battery pack is running
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top CD/DVD/BD What should I do if I cannot play a disc, or dropped frames and/or sound interruptions occur during playback? What should I do if I cannot remove the disc from the optical disc drive? Why can’t I write data to a disc? Why does it take time to write data to DVD writable media?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Camera What should I do if captured images contain dropped frames and audio interruptions? What should I do if captured images flicker? Why are captured images poor in quality? Why does the viewfinder show no images or poor-quality images? Why is the video input from the built-in camera suspended momentari
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Computer Why does the System Properties window display a slower CPU speed than the maximum? Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Display How do I change the LCD brightness? Troubleshooting Hardware Software What should I do if I cannot see proper images on the computer screen? What should I do if captured images contain dropped frames and audio interruptions? What should I do if captured images flicker? Network / Internet What should I do if my computer screen goes blank? Backup / Recovery What should I do if some items do not fit on the computer sc
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Back | Back to Top Floppy disk What should I do if I cannot boot my VAIO computer from the floppy disk drive? You might be looking for the following topics: Software What should I do if I cannot remove my floppy disk? What should I do if I cannot save data on my floppy disk? Network / Internet What should I do if my VAIO computer does not recognize the floppy disk? Backup / Recovery Security Peripheral Devices © 201
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Keyboard What should I do if I cannot enter certain characters with my keyboard? Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation What should I do if my keyboard configuration is wrong?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top LAN How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer? Hardware What should I do if I cannot connect my VAIO computer to an access point (or the Internet)? Software What should I do if I cannot play back movies or audio tracks received via WiFi (wireless LAN), or their playback is interrupted? Why is the data transfer speed slow? Network / Inter
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Memory card Why can’t I write data to a memory card? Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Why doesn’t the memory card icon appear in the Computer window? Why doesn’t the “Memory Stick” icon appear in the Computer window?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Microphone What should I do if I hear microphone feedback from speakers when using my microphone? What should I do if my microphone does not work?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Password What should I do if I forget the Windows password? Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation What should I do if I forget the power-on password to start my VAIO computer? What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power-on password three times consecutively?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Power What should I do if I cannot turn off my VAIO computer? Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices What should I do if VAIO Care Rescue Mode starts when I turn on my VAIO computer? What should I do if my VAIO computer does not enter Hibernate mode? What should I do if my VAIO computer does not enter Sleep mode? What should I do if my VAIO computer does not turn on (
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Sensor Why doesn’t the built-in digital compass show the correct direction? Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Why doesn’t the computer screen rotate?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top Software Why do sound interruptions and/or dropped frames occur when I play highdefinition videos, such as those recorded with the AVCHD digital video camcorder? Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation You might be looking for the following topics: What should I do if my game software does not work or it keeps crashing?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Back | Back to Top USB What should I do if I cannot boot my VAIO computer from the floppy disk drive? What should I do if I cannot charge the device connected to the USB port that supports USB charging? Software You might be looking for the following topics: Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation What should I do if I cannot print a document? What What What What shoul
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top Wireless LAN How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer? Hardware What should I do if I cannot connect my VAIO computer to an access point (or the Internet)? Software What should I do if I cannot play back movies or audio tracks received via WiFi (wireless LAN), or their playback is interrupted? Why is the data transfer speed slow? Networ
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Software Display Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Software
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top Display Why do sound interruptions and/or dropped frames occur when I play highdefinition videos, such as those recorded with the AVCHD digital video camcorder? Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation You might be looking for the following topics: How do I change the LCD brightness? What should I do if I cannot see proper images on the compute
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Software What should I do if my game software does not work or it keeps crashing? Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Why do sound interruptions and/or dropped frames occur when I play highdefinition videos, such as those recorded with the AVCHD digital video camcorder?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Network / Internet BLUETOOTH Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Wireless LAN LAN
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top BLUETOOTH What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with? Hardware What should I do if I cannot use the BLUETOOTH(R) function? Software What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer? Network / Internet What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area? Backup / Recovery Why can’t I exchange
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top LAN How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer? Hardware What should I do if I cannot connect my VAIO computer to an access point (or the Internet)? Software What should I do if I cannot play back movies or audio tracks received via WiFi (wireless LAN), or their playback is interrupted? Why is the data transfer speed slow? Network / Inter
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Back | Back to Top Wireless LAN How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer? Hardware What should I do if I cannot connect my VAIO computer to an access point (or the Internet)? Software What should I do if I cannot play back movies or audio tracks received via WiFi (wireless LAN), or their playback is interrupted? Why is the data transfer speed slow? Networ
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Backup / Recovery Floppy disk Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation USB Recovery
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Back | Back to Top Floppy disk What should I do if I cannot boot my VAIO computer from the floppy disk drive? You might be looking for the following topics: Software What should I do if I cannot remove my floppy disk? What should I do if I cannot save data on my floppy disk? Network / Internet What should I do if my VAIO computer does not recognize the floppy disk? Backup / Recovery Security Peripheral Devices © 201
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Recovery How can I reinstall the original software and drivers? Troubleshooting How can I restore my VAIO computer system to its factory default settings? Hardware How do I create Recovery Media? Software What should I do if I cannot complete the recovery process? Network / Internet What should I do if I cannot create Recovery Media? Backup / Recovery What should I do if I cannot recover my VAIO computer from the recov
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top USB What should I do if I cannot boot my VAIO computer from the floppy disk drive? You might be looking for the following topics: What should I do if I cannot charge the device connected to the USB port that supports USB charging? What should I do if I cannot print a document? What should I do if I cannot
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Security BIOS Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Password
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top BIOS What should I do if I forget the power-on password to start my VAIO computer?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Password What should I do if I forget the Windows password? Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation What should I do if I forget the power-on password to start my VAIO computer? What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power-on password three times consecutively?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Peripheral Devices Floppy disk Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation USB Printer
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation Back | Back to Top Floppy disk What should I do if I cannot boot my VAIO computer from the floppy disk drive? What should I do if I cannot remove my floppy disk? What should I do if I cannot save data on my floppy disk? What should I do if my VAIO computer does not recognize the floppy disk?
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Back | Back to Top Printer What should I do if I cannot print a document? Troubleshooting Hardware Software Network / Internet Backup / Recovery Security Peripheral Devices © 2012 Sony Corporation
Search VAIO User Guide VAIO Duo SVJ2021 Series How to Use Troubleshooting Hardware Software Back | Back to Top USB What should I do if I cannot boot my VAIO computer from the floppy disk drive? What should I do if I cannot print a document? What should I do if I cannot remove my floppy disk? What should I do if I cannot save data on my floppy disk? Network / Internet What should I do if my VAIO computer does not recognize the USB device? Backup / Recovery What should I do if my VAIO computer does no