Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.
Wearing the headset Using only one unit of the headset About the touch sensor Power/Charging Charging the headset Available operating time Checking the remaining battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch connection (NFC) w
Using the noise canceling function Listening to ambient sound Listening to ambient sound during music playback (Ambient Sound Mode) Listening to ambient sound quickly (Quick Attention Mode) Sound quality mode About the sound quality mode Supported codecs About the DSEE HX function Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection (after use) Using the voice assist function Using the Google Assistant Using Amazon Alexa Using the voice assist
What can I do to solve a problem? Power/Charging Unable to turn on the headset. Charging cannot be done. Charging time is too long. The headset cannot be charged even if connecting the charging case to a computer. The remaining battery charge of the headset is not displayed on the screen of smartphone. Sound No sound Low sound level There is a difference in volume between the left and right sides, insufficient low-frequency sound. Low sound quality Sound skips frequently.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 About voice guidance In the factory setting, when you wear the headset, you will hear the English voice guidance via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the following URL: http://rd1.sony.net/help/mdr/hpc/h_zz/ You will hear a voice guidance in the following situations via the left and right units of the headset.
4-747-585-11(3) Copyright 2019 Sony Corporation 7
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1) Long Hybrid silicone rubber earbuds (SS/S/M/L 2 each) The size M earbuds come attached to the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Replacing the earbuds For the noise canceling function to be fully effective, select the earbuds that fit your ears the best. Size M long hybrid silicone rubber earbuds come attached to the left and right units of the headset. Select and attach the earbud that allows you to hear the least ambient sounds to each unit.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 When you have finished using the headset When you have finished using the headset, be sure to keep the headset in the charging case. Close the lid of the charging case. Note If any water drops are left in the microphone hole of the headset, it may cause corrosion. If you get water on the headset, turn the microphone hole downward and gently tap it about 5 times towards a dry cloth, etc.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Location and function of parts Headset 1. 2. 3. 4. 5. 6. 7. 8. 9. (left) mark and tactile dot The left unit has a tactile dot. Touch sensor Tap to operate the headset. In the factory setting, in order to prevent the headset from reacting incorrectly, the headset will not work even if you tap the touch sensor when not wearing the headset.
1. Lid 2. N-Mark 3. Indicator (red) Lights up while charging. 4. USB Type-C port Connect the charging case to a computer or a commercially available USB AC adaptor with the supplied USB TypeC cable to simultaneously charge both the headset and the charging case.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / - : Turns off Turning on The headset turns on when it is removed from the charging case. (flashes twice) In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as follows.
Connection process completed (flashes quickly for about 5 seconds) Connected ------ - - - - - (about 5-second intervals) Incoming call The not connected and connected status indications automatically turn off after a period of time has passed. They start flashing again for a period of time when some operation is performed. When the remaining battery charge becomes low, the indicator (red) starts flashing slowly.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Wearing the headset For the noise canceling function to be fully effective, select the earbuds that fit your ears the best, and wear the headset correctly. 1 Attach the earbuds. Size M long hybrid silicone rubber earbuds come attached to the left and right units of the headset. Select and attach the earbud that allows you to hear the least ambient sounds to each unit.
The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset. When wearing and removing the headset In the factory setting, the built-in sensors work when the headset is removed or attached, enabling the headset to pause or resume music playback or control the touch sensors, indicators, and voice guidance. When the headset is worn The indicators of the headset turn off. You can use the touch sensor to play music, make and receive calls, etc.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Using only one unit of the headset You can remove one unit from the charging case and use it by itself. In this case, only the unit that has been removed from the charging case will turn on. When you put on the other unit of the headset The connection between the left and right units is established automatically, and you will hear the music or other audio on both units of the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 About the touch sensor Tap the touch sensor for various operations, such as music playback, phone calls, or changing the setting of the noise canceling function. A︓ Touch sensor To operate the touch sensor, hold the headset between your thumb and middle finger, then tap the touch sensor with your forefinger.
Hint When tapping the touch sensor 2 or 3 times, tap it quickly with an interval of about 0.4 seconds between taps. You can change the assignment of the functions to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app. For example, the music playback function that is assigned to the touch sensor of the right unit in the factory setting can be changed to the touch sensor of the left unit. Note You cannot operate the touch sensor when not wearing the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Connect the charging case to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor. The indicator (red) on the charging case lights up and the charging case starts charging. 2 Set the headset in the charging case.
Charging the headset when you are outside A rechargeable battery is built into the charging case. If you charge the charging case in advance, you can use it to charge the headset when you go out without a power supply. If the charging case is fully charged, you can charge the headset about 3 times. The required time for fully charging the left/right unit of the headset is about 1.5 hours.
When connecting the charging case to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them. Charging will not be properly completed when the charging case is connected through a USB hub.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec DSEE HX AUTO Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 3 hours Ambient Sound Mode: ON Max. 3 hours OFF Max. 4 hours Noise canceling function: ON Max. 6 hours Ambient Sound Mode: ON Max. 6 hours OFF Max.
Noise canceling function/Ambient Sound Mode Available operating time OFF Max. 15 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you are wearing the headset When you remove the headset from the charging case and put on the headset, voice guidance indicating the remaining battery charge of the headset can be heard from the left and right units of the headset respectively. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.
Note The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Turning on the headset When the headset is set in the charging case 1 Remove the headset from the charging case. Remove the headset, lifting it from the center of the charging case. The headset turns on automatically and the indicator (blue) flashes. When you remove only one unit from the charging case, only the removed unit turns on.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Turning off the headset 1 Set the headset in the charging case. The headset turns off automatically. When the remaining battery charge of the charging case is sufficient, the charging of the headset will start. When the headset is left removed When the headset is not worn for about 5 minutes after being removed from the charging case, the headset turns off automatically.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your device’s Bluetooth function. Device registration (pairing) To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called device registration (pairing).
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide. http://rd1.sony.net/help/mdr/hpc/h_zz/ Note The connection with some smartphones and iPhone devices may become unstable when connecting using the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: The Android smartphone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the smartphone is in hand.
4 Search for the headset on the Android smartphone. 1. Select [Settings] - [Device connection] - [Bluetooth]. 2. Touch the switch to turn on the Bluetooth function. 5 Touch [WF-1000XM3]. If passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear voice guidance “Bluetooth connected” from the left unit. If they are not connected, see “Connecting to a paired Android smartphone”.
information of the paired device with the oldest connection date is overwritten with the information for the new device. When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted. In this case, delete the pairing information for the headset from the Bluetooth device and then pair them again. The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Remove the headset from the charging case. The headset turns on automatically. Check that the indicator (blue) flashes. 3 Wear the headset.
Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WF-1000XM3], [LE_WF-1000XM3], or both may be displayed on the connecting device. When both or [WF-1000XM3] is displayed, select [WF-1000XM3]; when [LE_WF-1000XM3] is displayed, select [LE_WF1000XM3]. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later. NFC NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
Follow the on-screen instructions to complete the pairing and connection. When the headset is connected with the smartphone, you will hear voice guidance “Bluetooth connected” from the left unit. To disconnect, touch the headset again with the smartphone. To connect a paired smartphone, perform step 4. Unlock the screen of the smartphone if it is locked. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Disconnecting the Android smartphone with one-touch (NFC) You can disconnect the headset from the connected smartphone by touching the charging case with the smartphone. 1 Unlock the screen of the smartphone if it is locked. 2 Touch the smartphone with the charging case. Touch the smartphone to the N-Mark on the charging case.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Switching the device by one-touch (NFC) If you touch an NFC-compatible smartphone to the charging case while the headset is connected to another Bluetooth device, you can switch the connection to the smartphone (One-touch connection switching). However, the connection cannot be switched when talking on a headset connected to a Bluetooth compatible mobile phone.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: The iPhone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand.
4 Select the Bluetooth setting on the iPhone. 1. Select [Settings]. 2. Touch [Bluetooth]. 3. Touch the switch to turn on the Bluetooth function. 5 Touch [WF-1000XM3]. If passkey (*) input is required, input “0000”. The headset and iPhone are paired and connected with each other. You will hear voice guidance “Bluetooth connected” from the left unit. If they are not connected, see “Connecting to a paired iPhone ”. If [WF-1000XM3] does not appear on the display, try again from step 4.
When a 9th device is paired. The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration information of the paired device with the oldest connection date is overwritten with the information for the new device. When the pairing information for the headset has been deleted from the Bluetooth device. When the headset is initialized. All of the pairing information is deleted.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Remove the headset from the charging case. The headset turns on automatically. Check that the indicator (blue) flashes. 3 Wear the headset. If the headset has automatically connected to the last connected Bluetooth device, you will hear voice guidance “Bluetooth connected” from the left unit (or from the right unit when you are wearing only the right unit).
You will hear voice guidance “Bluetooth connected” from the left unit (or from the right unit when you are wearing only the right unit). Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the iPhone. Note When connecting, [WF-1000XM3], [LE_WF-1000XM3], or both may be displayed on the connecting device. When both or [WF-1000XM3] is displayed, select [WF-1000XM3]; when [LE_WF-1000XM3] is displayed, select [LE_WF1000XM3].
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly. AVRCP (Audio Video Remote Control Profile) You can play music, etc.
Depending on the Bluetooth device, it may be necessary to adjust the volume or set the audio output setting on the Bluetooth device. The headset volume during a call and during music playback can be independently adjusted. Changing the call volume does not change the volume of music playback and vice versa. You can also listen to music by removing and wearing only one unit from the charging case. When the right unit is worn, use the touch sensor of the right unit to play music.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device. You can use the touch sensor on the right unit to perform the following operations. Play/Pause: Tap the touch sensor.
The available functions may vary depending on the connected device. In some cases, it may operate differently or may not work at all even when the operations described above are performed.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard. Depending on how you wear the headset, the noise canceling effect may vary or a beeping sound (feedback) may be heard.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. 1 Remove the headset from the charging case and then wear it. The noise canceling function is turned on automatically. To turn off the noise canceling function Tap the touch sensor on the left unit to turn off the noise canceling function.
Related Topic About voice guidance Wearing the headset Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with “Sony | Headphones Connect” app 4-747-585-11(3) Copyright 2019 Sony Corporation 54
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left/right units of the headset while enjoying music. To activate the Ambient Sound Mode Tap the touch sensor on the left unit while the noise canceling function is on.
Note If the touch sensor on the left unit is set as the Google Assistant function, the noise canceling function and the Ambient Sound Mode cannot be switched from the headset. If the touch sensor on the left unit is set as the Amazon Alexa function, the noise canceling function and the Ambient Sound Mode cannot be switched from the headset. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc. To activate the Quick Attention Mode Hold your finger to the touch sensor on the left unit. The Quick Attention Mode is activated only when you are touching the touch sensor.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality. Priority on stable connection: prioritizes the stable connection (default). When you want to prioritize the sound quality, select the “Priority on sound quality” mode.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Supported codecs A codec is an audio coding algorithm used when transmitting sound via a Bluetooth connection. The headset supports the following 2 codecs for music playback via an A2DP connection: SBC and AAC. SBC This is an abbreviation for Subband Codec. SBC is the standard audio coding technology used by Bluetooth devices. All Bluetooth devices support SBC. AAC This is an abbreviation for Advanced Audio Coding.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 About the DSEE HX function The DSEE HX function upscales the compressed sound source data such as CD or MP3 to quality almost that of HighResolution Audio quality and reproduces the clear high-range sound that is often lost. The DSEE HX function is available when you set as follows by using the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
If playback does not pause automatically, operate the headset to pause playback. 3 Operate the smartphone or mobile phone to adjust the volume. 4 When you finish talking, tap the touch sensor on the left or right unit of the headset twice (with an interval of about 0.4 seconds) to end the call. If you received a call during music playback, music playback resumes automatically after ending the call. Hint Some smartphones or mobile phones receive calls with the phone instead of the headset by default.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
You cannot adjust the volume on the headset. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center” smartphone app and adjust the volume in the app. The headset volume during a call and during music playback can be independently adjusted. Changing the call volume does not affect the volume of music playback and vice versa. You can also enjoy a hands-free call by wearing only one unit of the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
Hold your finger to the touch sensor until the call device is switched between the headset and the smartphone or mobile phone. Supported profile: HSP (Headset Profile) You can use the touch sensor on either the left or right unit to perform the following operations. When you are wearing only one unit of the headset, operate the headset on the unit that is worn. Outgoing call Tap the touch sensor twice quickly to cancel an outgoing call. (*) Incoming call Tap the touch sensor twice quickly to answer a call.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Using the Google Assistant By using the Google Assistant feature that comes with the smartphone, you can speak to the headset’s microphones to operate the smartphone or perform the search. Compatible smartphones Smartphones installed with Android 5.0 or later (The latest version of Google app is required.) iPhone/iPod touch (Installation of the Google Assistant application is required.
Google Assistant feature assigned. Check the setting of the headset with the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Using Amazon Alexa By using the Amazon Alexa app installed in your smartphone, you can speak to the headset’s microphone to operate the smartphone or perform the search. Compatible smartphones Smartphones installed with Android 5.1 or later, or iOS 10.0 or later. Installation of the latest Amazon Alexa app is required. 1. 2. 3. 4. Open the app store on your mobile device. Search for Amazon Alexa app. Select Install. Select Open.
3. From [AVAILABLE DEVICES] on the [Select your device] screen, select [WF-1000XM3] or [LE_WF-1000XM3]. If you cannot find [WF-1000XM3] or [LE_WF-1000XM3] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection. 4. On the [Set up Alexa on your WF-1000XM3] or [Set up Alexa on your LE_WF-1000XM3] screen, touch [CONTINUE]. 5.
6. On the [Setup Complete] screen, touch [DONE]. When the initial settings are complete, the touch sensor on the left unit of the headset (or the touch sensor on the right unit if only the right unit of the headset was worn for the initial settings) is set as the Amazon Alexa feature. 4 Tap the touch sensor to which the Amazon Alexa feature is assigned to use Amazon Alexa.
“Play music (*)” * Need Amazon or Prime Music subscription. If there is no voice, it will be canceled. For details on Amazon Alexa and its capability, refer to the following website: https://www.amazon.com/b?node=16067214011 For details on Amazon Alexa, refer to the following website: https://www.amazon.com/gp/help/customer/display.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphones to operate the Android smartphone. 1 Set the assist and voice input selection to the Google app. On the Android smartphone, select [Settings] - [Apps & notifications] - [Advanced] - [Default apps] - [Assist & voice input], and set [Assist app] to the Google app.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphones to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on. The operation above is an example. For details, refer to the operating instructions of the iPhone.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 What you can do with “Sony | Headphones Connect” app When you connect the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via the Bluetooth connection, you can do the following. Easy pairing Display the remaining battery life of the headset Display the remaining battery life of the charging case (The remaining battery life when the headset was removed from the charging case is displayed.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Installing “Sony | Headphones Connect” app 1 Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ 2 After installing the app, launch the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. 1 Select [Help] on the “Sony | Headphones Connect” app screen. 2 The [Headphones Connect Help] screen appears and support information is displayed. 3 Select the desired item.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Updating the headset software Install the latest headset software using the “Sony | Headphones Connect” app to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed. For details on the latest headset software and how to update the software, refer to the information on the support website. To update the headset software, follow the procedures below.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices.
Prolonged use of snug-fitting earbuds may strain your ears. If you experience discomfort, discontinue use. Do not pull on the foamed silicone portion of the earbuds. If the foamed silicone portion is separated from the earbuds, the earbuds will not function. Do not subject the foamed silicone portion of the earbuds to pressure over long periods, as it may cause deformation. The varying sizes of the holes on the foamed silicone portion of the earbuds have no effect on the sound quality.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 License notice Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software. Please access the following URL and read the contents of the license. https://rd1.sony.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Trademarks Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. iPhone, iPod touch, macOS, Mac and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Set the headset in the charging case and close the lid. You may be able to resolve some issues by setting the headset in the charging case. Charge the headset. You may be able to resolve some issues by charging the headset battery.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Unable to turn on the headset. Make sure the battery is fully charged. You cannot turn on the headset when the headset is placed and being charged in the charging case. Remove the headset from the charging case to turn on.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Charging cannot be done. Make sure that the headset is set in the charging case securely. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the charging case and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Charging time is too long. Check that the charging case and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 The headset cannot be charged even if connecting the charging case to a computer. Check that the supplied USB Type-C cable is properly connected to the USB port of the computer. Check that the charging case and the computer are directly connected, not via a USB hub. There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support HFP (Hands-free Profile), and Android smartphone (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 No sound Depending on the smartphone app (which requires HFP (Hands-free Profile)/HSP (Headset Profile)), you may hear a voice from the one unit only. Check that the connected Bluetooth device and both the left and right units of the headset are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it is too low. Check that the connected device is playing back.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Low sound level When playing music, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app. When talking on the phone, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center” smartphone app and adjust the volume in the app.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 There is a difference in volume between the left and right sides, insufficient lowfrequency sound. Size M earbuds come attached to the left and right sides of the headset at the time of purchase. If you feel that there is insufficient low frequency sound and a difference in volume between the left and right sides, change the earbuds to another size to comfortably and snugly fit your left and right ears.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from microwave ovens, Wi-Fi devices, etc. Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device. Keep the headset away from a TV.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Sound skips frequently. Set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 The noise canceling effect is not sufficient. Make sure that the noise canceling function is turned on. Change to the earbud that allows you to hear the least ambient sounds for both the left and right unit. Adjust the headset position to fit your ears. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near airconditioning, and is not as effective for higher frequencies, such as human voices.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. When pairing for the first time after purchasing, initializing, or repairing the headset, the headset enters pairing mode automatically if you remove the headset from the charging case.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 One-touch connection (NFC) does not work. Remove the headset from the charging case and make sure that the headset is turned on. Keep the smartphone close to the N-mark on the charging case until the smartphone responds. If it still does not respond, slowly move the smartphone around. Check that the NFC function of the smartphone is turned on. If the smartphone is in a case, remove it.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 The Bluetooth wireless communication range is short, or the sound skips. Set the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 The headset does not operate properly. Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. You cannot operate the headset if it is not worn. Put on the headset to operate. To operate the headset, tap the touch sensor correctly. Hold the headset between your thumb and middle finger, then tap the touch sensor with your forefinger.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device if it is too low. Check the audio settings of the Bluetooth device to make sure the sound is output to the headset during a call. Use the Bluetooth device to reestablish the connection. Select HFP or HSP for the profile.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Low voice from callers Turn up the volume of the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Place the headset in the charging case, leave the lid of the charging case open, then hold your finger to the touch sensor on the left unit for about 20 seconds. Release your finger when the indicator (red) of the headset turns off after flashing.
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM3 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Place the headset in the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units for about 10 seconds. Release your fingers when the indicators (red) of the headset start flashing.
