Owner's Manual

For the customer in Canada
This device contains licence-exempt
transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic
Development Canada's licence-exempt
RSS(s) . Operation ls subject to the following
two conditions:
(1) Th[s device may not cause interference;
and
(2) This device must accept any interference,
including interference that may cause
undesired operation of the device.
The available scientific evidence does not
show that any health problems are
associated with using l ow power wireless
devices. There is no proof , however , that
these l ow power wirel ess devices are
absolutely safe. L ow power Wireless devices
emit low levels of radio frequency energy
(RF) in the microwave range wh ile being
used. Whereas high levels of RF can produce
health effects (by heating tissue), exposure of
l ow-leve l RF that does not produce heating
effects causes no known adverse health
effects. Many studies of low-level RF
exposures have not found any biological
effects. Some studies have suggested that
some biological effects might occur, but such
findings have not been confirmed by
additiona l research. Wireless Noise Cance ling
Stereo Headset (WF-1000XM3) has been
tested and found to comply with I SED
radiation exposure limits set forth for an
uncontrolled environment and meets
RSS-102 of the ISED radio frequency (RF)
Exposure rules.
High volume may affect your hearing.
Do not use the unit while walking, driving or
cycling. Doing so may cause traffic accidents.
Do not use at a dangerous place unless the
surrounding sound can be heard.
The unit is not waterproof . lf water or foreign
objects enter the unit, it may result in fire or
electric shock. If water or a foreign object enters
the unit, stop use immediately and consult your
nearest Sony dealer. In particular, be careful in
the following cases.
- When using the unit around a sink, etc.
Be careful that the unit does not fall into a sink
or container filled with water.
- When using the unit in the rain or snow, or in
humid locations
- When using the unit while you are sweaty
If you touch the unit with wet hands, or put the
unit in the pocket of a damp article of clothing,
the unit may get wet.
For details on the effect of contact to the human
body from the mobile phone or other wireless
devices connected to the unit , refer to the
instruction manual of the wirel ess device.
Install the earbuds firmly . Otherwise, they may
detach and be left in your ears, resulting in injury
or illness.
There is a danger that this unit or its sma ll parts
may be swallowed . After use, store the unit in
the charging case and store in a location out of
the reach of sma ll c hildr en.
Note on static electricity
Static electricity accumulated in the body may
cause mild tingling in your ears. To reduce the
effect , wear clothes made from natural materials,
which suppress the generation of static
electricity,
IMPORTANT: THE FACTORY DEFAULT SETTING OF
THE VOICE GUIDANCE FOR THIS UNIT IS
ENGLISH.
The voice guidance can be heard from the unit
when:
• When powering on : "Power on ..
• When powering off: "Power ofr
• When the remaining battery level is l ow and
recharge is recommended: "Low battery, please
recharge headset"
• When automatically turning off due to l ow
battery : "Please recharge headset. Power ofr
• When checking the remaining battery level:
"Battery fully charged" / "Battery about 70 %" /
"Battery about SO %"
• When entering pairing mode : "Bluetooth
pairing"
• When establishing a Bluetooth connection:
"Bluetooth connected"
• When disconnecting a Bluetooth connection:
"Bluetooth disconnected"
• When turning on the noise cance ling function:
'" Noise canceling"
• When turning on the Ambient Sound Mode:
" Ambient sound"
• When turning off the noise canceling function
and the Ambient Sound Mode : " Ambient
sound control off •
• The Google Assistant button was pressed, but
the Google Assistant was not available on the
smartphone connected to the headset: "The
Google Assistant is not connected"
Precautions
On BLUETOOTH" communications
• Bluetooth wirel ess technology operates within
a range of about 10 m (30 feet). The maximum
communication distance may vary depending
on the presence of obstacles (peopl e, metal
objects, wa ll s, etc.) or the electromagnetic
environment .
• Bluetooth communications may not be
possible, or noise or audio dropout may occur
under the fo ll owing conditions:
- When there is a person between the unit and
the Bluetooth device. This situation may be
improved by positioning the Bluetooth device
so that it faces the antenna of the unit.
- When there ls an obstacl e, such as a metal
object or a wa ll , between the unit and the
Bluetooth device.
- When a Wi-Fi device or microwave oven is in
use, or microwaves are emitted near the unit.
- Compared to use indoors, use outdoors is
subjected little to signal reflection from walls,
floors, and ceilings, which results in audio
dropout occurring more frequently than use
indoors.
- The antenna Is built into the unit as indicated
by the dotted line in the illustration below.
The sensitivity of the Bluetooth
communications can be improved by
removing any obstacles between the
connected Bluetooth device and the antenna
of th is unit.
• Bluetooth and Wi-Fi (IEEEB02 . 11b/g/n) devices
use the same frequency (2.4 GHz). When using
the unit near a Wi-Fi device, electromagnetic
interference may occur, resulting in noise,
audio dropout , or the inability to connect. If this
happens, try performing the following
remedies:
- Establish a connection between the unit and
the Bluetooth device when they are at least
10 m (30 feet) away from the Wi-Fi device.
- Turn off the Wi-Fi device when using the unit
within 10 m (30 feet) of the Wi-Fi device.
- Position the unit and the Bluetooth device as
near as possible to each other.
• Microwaves emitting from a Bluetooth device
may affect the operation of electronic medical
devices. Turn off this unit and other Bluetooth
devices in the fo ll ow ing locations, as it may
cause an accident:
- in hospitals, near priority seating in trains,
locations where inflammable gas is present,
near automatic doors, or near fire alarms.
• The audio playback on this unit may be
delayed from that on the transmitting device,
due to the characteristics of Bluetooth wirel ess
technology. As a result, the sound may not be
in sync with the image when viewing movies or
playing games.
• This product emits radio waves when used in
wirel ess mode,
When used in wireless mode on an airplane,
follow flight crew directions regarding
permissible use of products in wireless mode.
• The unit supports security functions that
comply with the Bluetooth standard as a
means of ensuring security during
communication using Bluetooth wireless
technology . H owever , depending on the
configured settings and other factors, this
security may not be sufficient. Be careful when
communicating using Bluetooth wireless
technology.
• Sony sha ll assume no responsibility for any
damages or loss resulting from information
leaks that occur when using Bluetooth
communications.
• Connection w ith a ll Bluetooth devices cannot
be guaranteed.
- Bluetooth devices connected with the unit
must comp ly with the Bluetooth standard
prescribed by Bluetooth SIG, Inc., and mus t
be certified as compliant.
- Even when a connected device comp lies with
the Bluetooth standard, there may be cases
where the characteristics or specifications of
the Bluetooth device make it unable to
connect, or re sult in different control
methods , display, or operation.
- When using the unit to perform hands-free
talking on the phone , noise may occur
depend ing on the connected device or the
communication environment .
• Depending on the device to be connected, it
may require some time to start
communications.
If sound skips frequently during playback
• The situation may be improved by setting the
sound quality mode to " priority on stable
connection." For details, refer to the Help Guide.
• The situation may be improved by changing
the wireless playback quality settings or fixing
the wireless playback mode to SBC on the
transmitting device. For detail s, refer to the
operating instructions supp li ed with the
transmitting device.
• When li stening to music from a smartphone ,
the situation may be improved by closing
unnecessary apps or restarting the
smartphone.
On the use of calling apps for smartphones
and computers
• This unit supports normal Incoming ca ll s on l y.
Ca lling apps for smartphones and computers
are not supported.
On charging the unit
• This unit can be charged using USB only. A
computer w ith a USB port or a USB AC adaptor
is required for charging.
• Be sure to use the supp li ed USB Type-C cable.
• When charging, the unit cannot be turned on
and the Bluetooth and noise canceling
functions cannot be used.
• Immed iately wipe off any perspiration or water
on the charging port after use. If perspiration or
water is left on the cha rging port , lt may imp air
the ability to charge the unit .
• If the unit is not used for a long time, the
rechargeable battery may become depleted
quickly. The battery wil l be able to hold a
proper charge after it is discharged and
recharged several times. When storing the unit
for a long time , charge the battery once every
six months to prevent over-discharge.
• If the rechargeable battery becomes depleted
extremely quickly, it should be replaced with a
new one. Please contact your nearest Sony
dealer for a battery replacement.
If the unit does not operate properly
• Follow the procedure below to reset the unit.
Put the units into the charging case, then touch
and hold the touch sensor control panel on the
l eft unit. When the in dicator (red) on the unit
turns off after flashing (after about 20 seconds),
release the touch sensor control panel. Then,
touch and hold the touch sensor control panel
on the right unit. When the indicator (red) on
the unit turns off after flashing (after about 20
seconds), release the touch se nsor control
panel. The pairing information and other
settings are retained even when the unit is
reset.
• If the problem persists even after the unit is
reset, perform the procedure be l ow to initialize
the unit.
Put the units in to the charging case, then touch
and hold the touch sensor control panel on the
left and right unit simultaneously. When the
indicators (red) start flashing (after about 10
seconds), release the touch sensor control
panel. The indicator (blue) flashes 4 times, the
unit is initialized, and the unit is reset to the
factory settings. When the unit is initialized, a ll
pairing information is deleted.
• After the unit is initialized, it may not connect
to your iPhone or computer. If this happens,
delete the pairing information of the unit from
the iPhone or compute r, and then pair them
again.
On the noise canceling function
• The noise canceling function senses external
ambient noise (such as the noise inside a
vehicle or the sound of air conditioning inside a
room) with built-in microphones, and produces
an equal-but-opposite sound that cancels out
the ambient noise.
- The noise canceling effect may not be
pronounced in a very quiet environment , or
some noise may be heard.
- The noise canceling function works for noise
in the low frequency band primarily. Although
noise is reduced, it is not canceled
complete l y.
- When you use the unit in a train or a car,
noise may occur depending on street
conditions.
- Mobile phones may cause interference and
noise. Should this occur, locate the unit
further away from the mobile phone .
- Depending on how you wear the unit, the
noise canceling effect may vary or a beeping
sound (howl Ing) may occur. If this happens,
take off the unit and put it back on again.
- Do not cover the microphones of the unit
with your hands or other objects. Doing so
may prevent the noise canceling function or
the Ambient Sound Mode from work ing
properly, or may cause a beeping sound
(howling) to occur. If this happens, take your
hands or other object off of the microphones
of the unit.
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Notes on wearing the unit
• After use, remove the headphones slowly .
• Because the earbuds achieve a tight seal in the
ears, forcibly pressing them in or quickly pulling
them out can result in eardrum damage.
When putting the earbuds into your ears, the
speaker diaphragm may produce a click sound.
This is not a malfunction.
On triple-comfort earbuds
• The supplied triple-comfort earbuds provide a
snug fit to effectively block out amb i ent noise.
Notes
- Prolonged use of snug-fitting earbuds may
strain your ears. If you experience discomfort,
discontinue use.
- Do not pull on the foamed silicone portion of
the earbuds. lf the foamed silicone portion is
separated from the earbuds, the earbuds will
not function.
- Do not subject the foamed silicone portion of
the earbuds to pressure over long periods, as
it may cause deformation.
-The varying sizes of the holes on the foamed
silicone portion of the earbuds have no effect
on the sound quality.
- You may hear a cracking noise in your ears
when wearing the earbuds. This is not a
malfunction.
- The foam materials used in the earbuds
deteriorate with l ong-term use and storage.
Replace the earbuds if the deterioration
results in reduced performance.
Other notes
• Do not subject the unit to excessive shock.
• The touch sensor may not operate properly if
you apply stickers or other adhesive items to
the touch sensor control panel.
• The Bluetooth function may not work with a
mobile phone, depending on the signal
conditions and the su rrounding environment.
• If you experience discomfort while using the
unit, stop using it immediately .
• Th e earbuds may be damaged or deteriorate
with l ong-term use and storage.
• If the earbuds become dirty , remove them from
the unit and gently wash them by hand using a
neutral detergent. After cleaning, thoroughly
wipe off any moisture.
Cleaning the unit
• When the outside of the unit is dirty, c le an it by
wiping with a soft dry cloth. If the unit is
particularly dirty, soak a cloth in a dilute
solution of neutral detergent , and wring it well
before wip ing. Do not use solvents such as
thinner, benzene, or alcohol, as they may
damage the surface.
• Turn the microphone hole downward and
gently tap it about five times towards a dry
cloth etc. If any water drops are l eft in the
microphone hole, it may cause corrosion.
• If you have any questions or problems
concerning this unlt that are not covered In this
manual, please consult your nearest Sony
dealer.
Replacement parts: Long hybrid silicone
rubber earbuds, Triple-comfort earbuds
Please consu lt your nearest authorized Sony
retailer or www.sony.com for information
about replacement parts.
Location of the serial number label
Specifications
Headset
Power source:
DC 3.7 V: Built-in lithium -ion re chargeable
battery
DC 5 V: When cha rg ed using USB
Operating temperature :
0 ' C to 40 ' C (32 ' F to 104 ' F)
Rated power consumption:
1 W (Headset), 3 W (Charging case)
Usage hours :
When connecting via the Bluetooth device
Music playback time : Max. 6 hours (NC
ON), Max. 6 hours (Ambient Sound
Mode), Max. 8 hours (NC OFF)
Communication time: Max. 4 hours (NC
ON), Max. 4 hours (Ambient Sound
Mode), Max. 4.5 hours (NC OFF)
Standby time: Max. 9 hours (NC ON) ,
Max. 8.5 hour s {Ambient Sound Mode),
Max. 15 hours (NC OFF)
Note: Usage hours may be shorter
depending on the Codec and the
conditions of use.
Charging time:
Approx. 1.5 hours (Headset)
(About 90 minutes of music playback is
possible after10 minutes charging .)
Approx. 3.5 hours (Charging case)
Note: Charging and usage hours may be
different depending on the conditions of
use.
Charging temperature :
5 ' C to 35 ' C (41 ' F to 95 ' F)
Mass:
Approx. 8.5 g x 2 (0.3 oz x 2) (Headset)
Approx. 77 g (2.B oz) (Charging case)
Included items :
Wireless Noise Canceling Stereo Headset (1)
USB Type-C'" cable (USB-A to USB-C™)
(approx. 20 cm (7.88 in.)) (1)
Long hybrid si li cone rubber earbuds (55 (1
line) (2), S (2 line s) (2), M (3 lines) (attached
to the unit at the factory) (2), L (4 lines) (2))
Triple-comfort earbuds (5 (orange) (2),
M (green) (2), L (light blue) (2))
Charging case (1)
Communication specification
Communication system :
Bluetooth Specification version 5.0
Output :
Bluetooth Specification Power C la ss 1
Maximum communication range :
Line of sight approx. 10 m (30 ft) ''
Frequency band :
2.4 GHz band (2.4000 GHz - 2.4B35 GHz)
Compatible Bluetooth profiles
2
l:
A2DP / AVRCP / HFP / H SP
Supported Codec
1
1:
SBC/ AAC
Transmission range (A2DP):
20 Hz - 20 , 000 Hz (Sampling frequency 44 .1
kHz)
1
1 The actual range will vary depending on
factors such as obstacles between devices,
magnetic fields around a microwave oven,
static electricity, reception sensitivity,
antenna's performance, operating system,
software application, etc.
2J Bluetooth standard profiles indicate the
purpose of Bluetooth commu nications
between devices.
3
l Codec: Audio signal compression and
conversion format
Design and specifications are subject to change
without notice.
System requirements for
battery charge using USB
USB AC adaptor
A commercia ll y available USB AC adaptor
capable of supplying an output current ofO.S A
(500 mA) or more
Compatible iPhone/iPod
models
iPhone X, ]Phone 8 Plus, iPhone 8, iPhone 7 Plus,
iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s,
iPhone 6 Plus, iPhone 6, iPhone Ss, [Pod touch
(6th generation)
(As of May 2019)
Trademarks
• Apple, iPhone, iPod a nd iPod touch are
trademarks of Apple In c., registered in the U.S.
and other countries.
• Use of the Made for Apple badge means that
an accessory has been designed to connect
specifica ll y to the Apple product(s) identified in
the badge, and has been certified by the
developer to meet Apple performance
standards. App le is not responsible for the
operation of this dev i ce or its compliance with
safety and regulatory standards.
• Google and Android are trademarks of Google
LLC.
• The Bluetooth• word mark and logos are
registered trademarks owned by the Bluetooth
S IG , Inc. and any use of such marks by Sony
Co rporation is under license.
• The N-Mark is a trademark or registered
trademark of NFC Forum, In c. in the United
States and in other countries.
• USB Type-C™ and USB-C™ are trademarks of
USB Implementers Forum.
• Other trademarks and trade names are those of
their respective owners.
Notes on the License
This product contains software that Sony uses
under a licensing agreement with the owner of
its copyri ght . We are ob li gated to announce the
contents of the agreement to customers under
requirement by the owner of copyright for the
software.
Please access the following URL and read the
contents of the license.
https://rd1 . sony.net/help/mdr/sl/19b/