Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Use this manual if you encounter any problems, or have any questions.
Available operating time Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.
About the sound quality mode Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection (after use) Using the voice assist function Using the voice assist function (Google App) Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve
Sound skips frequently. The noise canceling effect is not sufficient. Bluetooth Pairing cannot be done. One-touch connection (NFC) does nor work Unable to make a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly Cannot hear a person on a call.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N What you can do with the Bluetooth function The headset uses BLUETOOTH ® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N About voice guidance You will hear voice guidance in the following situations via the left unit of the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Checking the package contents After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset (1) Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1) Charging case (1) Long Hybrid silicone rubber earbuds (SS/S/M/L 2 each) The size M earbuds come attached to the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Replacing the earbuds The headset comes with the M size earbuds. If the headset tends to come off or you feel a lack of low frequency sound, change the earbuds to another size to fit your right and left ears comfortably and snugly. Long Hybrid silicone rubber earbuds A: SS size (red) B: S size (orange) C: M size (green) D: L size (light blue) 1 Remove the earbuds. Do not pinch the end of the earbud when removing it. 2 Attach the earbuds.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Replacing the arc supporters Size M arc supporters come attached to the headset. If you feel the arc supporters are too small, replace them with the size L arc supporters. 1 Remove the earbuds, then remove the arc supporters. Do not pull the end of the arc supporter when removing it. 2 Attach the arc supporters. Arc supporter ( ) A : front B : backside A : Align the notch with the tongue.
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Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N About Water resistant performance of the headset Water resistant performance of the headset The charging case is not Water resistant. The water resistant specifications of this unit are equivalent to IPX4 1) in IEC 60529 “Degrees of protection against ingress of water (IP Code)”, which specifies the degree of protection provided against the entry of water. However, the unit cannot be used in water.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Location and function of parts Headset 1. Tactile dot 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. The left unit has a tactile dot. left unit (power) button on the left unit Microphone Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function). Use the microphone of the left unit when talking on the phone. Indicator (blue/red) Lights up in red while charging.
1. Cover 2. N -mark 3. Micro-USB port Charges both the headset and the charging case by connecting a computer or USB AC adaptor (not supplied) to this port with the supplied micro-USB cable. 4. Charge indicator (red) Lights up in red while charging the case.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue / : Turns on in red / - : Turns off Turning on - (flashes two times) Turning off (lights for about two seconds) Bluetooth status indication The indicator of the left unit lights up or flashes.
Hint When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. 1 Connect the charging case and an AC outlet. Use the supplied micro-USB cable and a USB AC adaptor to connect them. The indicator on the back side of the charging case lights up in red while charging. The indicator turns off after charging is complete. 2 Set the headset on the charging case.
The right/left unit: about 1.5 hours The charging case: about 3 hours Charging the headset when you are outside A rechargeable battery is built into the charging case. If you charge the charging case in advance, you can charge the headset with it when you are outside where there is no power supply. If the charging case is charged fully, you can charge the headset about 2 times.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Available operating time The available operating times of the headset on a fully-charged battery are as follows: Bluetooth connection Music Playback time Codec AAC SBC Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 3 hours Ambient Sound Mode: ON Max. 3 hours OFF Max. 3 hours Noise canceling function: ON Max. 2 hours Ambient Sound Mode: ON Max. 2 hours OFF Max. 2.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. The indicator (red) flashes when the connection between the left unit and the right unit is established. You also hear voice guidance of the remaining battery charge. The indicator (red) flashes according to the remaining battery charge as follows.
E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone /iPod touch support this app.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N System requirements for battery charge using USB USB AC adaptor A commercially available USB AC adaptor capable of feeding in more than 0.5 A (500 mA) Personal Computer (As of December 2017) Computers on which the following OS is installed and a USB terminal is equipped as a standard It is not that we guarantee operation on all computers which meet the following environment.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Turning on the headset Removing the headset from the charging case The headset turns on automatically and the indicator (blue) flashes. Pressing and holding the buttons of the headset You can turn on the headset by operating the buttons of the headset when the headset is not set on the charging case. Press and hold the start flashing.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Turning off the headset Setting the headset into the charging case The headset turns off automatically, then the indicator (red) lights up and charging starts. Set the headset in the order of and shown in the illustration. Pressing and holding the button of the headset You can turn off the headset by operating the button of the headset when the headset is not set on the charging case. Press and hold the unit turn off.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your device’s Bluetooth function. Device registration (pairing) When using the Bluetooth function for the first time, you must previously register both devices to allow connection. The operation to register a device is called device registration (pairing).
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset pairs and makes a Bluetooth connection. Compatible smartphones NFC -compatible smartphones installed with Android™ 4.1 or later NFC NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
Follow the on-screen instructions to complete the pairing and connection. When the headset is connected with the smartphone, the indicator (blue) starts flashing slowly. You hear voice guidance “BLUETOOTH connected”. To disconnect, touch the smartphone again. To connect a paired smartphone, perform step 5. Unlock the screen of the smartphone if it is locked. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Disconnecting the smartphone by one touch (NFC) You can disconnect the headset from the connected smartphone by touching the back side of the charging case with the smartphone. 1 Unlock the screen of the smartphone if it is locked. 2 Touch the back side of the charging case with the smartphone. Touch the N-Mark on the back side of the charging case with the smartphone. You hear voice guidance “BLUETOOTH disconnected”.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Switching the device by one touch (NFC) If you touch the back side of the charging case with an NFC-compatible smartphone while the headset is currently connected to another BLUETOOTH device, you can switch the connection of the headset to the smartphone (Onetouch connection switching). However, if you are talking on a Bluetooth mobile phone connected to the headset, you cannot switch the Bluetooth connection by one touch.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Pairing and connecting with an Android smartphone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you start the pairing operation, make sure that: The smartphone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently.
The headset goes into pairing mode. 4 Unlock the screen of the Android smartphone if it is locked. 5 Search for this headset on the smartphone. 1. Select [Setting] — [Bluetooth]. 2. Touch [ 6 ] next to [Bluetooth] to turn on the Bluetooth function. Touch [WF-SP700N]. If passkey (*) input is required on the display of the smartphone, input “0000.” The headset and smartphone are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone. To delete all pairing information, see “Initializing the headset to restore factory settings.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the button on the left and the button on the right unit for about 2 seconds. The headset will turn on automatically, even when you remove the right and left units from the charging case. Make sure that the indicator (blue) flashes after you release the button.
4 Touch [WF-SP700N]. You will hear a voice guidance “BLUETOOTH connected”. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone. If the smartphone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button of the right unit.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Pairing and connecting with an iPhone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you start the pairing operation, make sure that: The iPhone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand.
The headset goes into the pairing mode. 4 Unlock the screen of the iPhone if it is locked. 5 Select the Bluetooth setting on the iPhone. 1. Select [Settings]. 2. Touch [Bluetooth]. 3. Touch [ 6 ] to change it to [ ] (turn on the Bluetooth function). Touch [WF-SP700N]. If passkey (*) input is required on the display of the smartphone, input “0000.” The headset and iPhone are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone. To delete all pairing information, see “Initializing the headset to restore factory settings.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the button on the left and the button on the right unit for about 2 seconds. The headset will turn on automatically, even when you remove the right and left units from the charging case. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
4 Touch [WF-SP700N]. You will hear a voice guidance “BLUETOOTH connected”. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone. If the iPhone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button of the right unit.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the Bluetooth device. When disconnected, you will hear a voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You will hear a voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly. AVRCP (Audio Video Remote Control Profile) You can play back music, etc.
The headset supports SCMS-T content protection. You can enjoy music, etc., from a device such as a portable TV that supports SCMS-T content protection. Depending on the Bluetooth device, it may be necessary to adjust the volume or set the audio output setting on the Bluetooth device. Note For volume, control with the connected device. You may not be able to adjust the volume depending on the device.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Controlling the audio device (Bluetooth connection) If the Bluetooth device supports AVRCP, you can control it on the headset. The functions available may vary depending on the Bluetooth device. Refer to the operating instructions supplied with your Bluetooth device. Press the button on the right unit. Press once during pause to start playback. Press once during playback to pause. Press twice to skip to the beginning of the next track.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the Bluetooth device. When disconnected, you will hear a voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You will hear a voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard. Depending on how you wear the headset, the noise canceling effect may vary or a beeping sound (howling) may occur.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. 1 Turn on the headset. You hear the voice guidance “Power on”. The noise canceling function is turned on automatically when you turn on the headset. To turn off the noise canceling function Press the button on the left unit repeatedly. Each time you press the button, the function is switched as follows.
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Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left/right units of the headset while enjoying music. To activate the Ambient Sound Mode Press the button on the left unit repeatedly while the noise canceling function is on.
If the wind noise is still large, turn off the Ambient Sound Mode.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Using the Quick Sound Settings [Quick Sound Settings] enables you to set the noise canceling function, ambient sound mode (Ambient Sound Control) and Equalizer setting easily. 1 Connect the headset to a Bluetooth device. 2 Wear the headset. 3 Play back music or video on the Bluetooth device. Adjust the volume on the Bluetooth device. 4 Turn on the Quick Sound Settings by pressing the button on the left unit two times.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N About the sound quality mode You can choose the sound quality mode of the playback via Bluetooth connection from the following two options. You can switch or check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality. Priority on stable connection: prioritizes the stable connection (default). When using an AAC compatible device, use with the “Priority on sound quality” mode.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Supported codecs A codec is an audio coding algorithm used when transmitting sound via a Bluetooth connetion. The headset supports the following 2 codecs for music playback via an A2DP connection: SBC and AAC. SBC This is an abbreviation for Subband Codec. This is the standard audio coding technology used by Bluetooth devices. All Bluetooth devices support SBC. AAC This is an abbreviation for Advanced Audio Coding.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
4 To end the call, press the button on the right or left unit. If you received a call during music playback, music playback resumes automatically. Hint Some smartphones or mobile phones by default receive calls with the phone instead of the headset. With an HFP or HSP connection, switch the call device to the headset by holding the button of the right unit down for about 2 seconds or by using your smartphone or mobile phone.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-730-308-11(2) Copyright 2018 Sony Corporation 56
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Functions for a phone call The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is the same, functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the Bluetooth device. When disconnected, you will hear a voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You will hear a voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Using the voice assist function (Google App) By using the Google App feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. When you use the Google App, you will hear the voice on the smartphone from the left unit only. 1 Set assistant and voice input settings on the Google App.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. When you use Siri, you will hear the voice on the iPhone from the left unit only. 1 Turn Siri on. On iPhone, select [Settings] — [Siri] to turn Siri on. The operation above is an example. For details, refer to the operating instructions of the iPhone.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N What you can do with "Sony | Headphones Connect" app When you connect the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via the Bluetooth function, you can do the following.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Installing "Sony | Headphones Connect" app 1 Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ 2 After installing the app, launch the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (the human body, metal, walls, etc.) or electromagnetic environments. Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices.
Be careful not to drop the headset into a sink or other container filled with water. Do not use the headset in humid locations or bad weather, such as in the rain or snow. If you experience discomfort after using the headset, stop using the headset immediately. Install the earbuds firmly. If an earbud accidentally detaches and is left in your ear, it may cause injury.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Trademarks The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. Android, Google Play and Google are trademarks of Google LLC.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Customer support websites Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the battery. You may be able to resolve some issues by charging the battery. Reset the headset. Initialize the headset. This operation resets the headset to the factory settings and deletes all pairing information.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N The headset is not turned on. Make sure the battery is charged enough to turn the headset on.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Charging cannot be done. Make sure that the headset is set on the charging case securely. Check that you are using the micro-USB cable supplied. Check that the micro-USB cable is connected to the charging case and the computer firmly. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Charging time is too long. Check that the charging case and the computer are directly connected, not via a USB hub.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N The charging case cannot be recognized by a computer The micro-USB cable is not connected properly to the USB port of the computer. Check that the charging case and the computer are directly connected, not via a USB hub. A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N No sound Depending on the smartphone app (which requires HFP (Hands-free Profile)/HSP (Headset Profile)), you may hear a voice from the left unit only, but not from the right unit. Check that the connected device and both the right and left units of the headset are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it is too low.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Low sound level Adjust the volume on the connected device. Depending on the device, you may not be able to adjust the volume. In that case, install "Sony | Headphones Connect" app and adjust the volume on the app.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Low sound quality Turn down the volume if it is too loud. Keep the headset away from microwave ovens, Wi-Fi devices, etc. Bring the headset and the Bluetooth device closer together. Remove any obstacles between the headset and the Bluetooth device. Keep the headset away from a TV. Switch the Bluetooth connection to A2DP by operating the Bluetooth device when HFP or HSP is set.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Sound skips frequently. Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.” Remove any obstacles between the antenna of the Bluetooth device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N The noise canceling effect is not sufficient. Make sure that the noise canceling function is turned on. Adjust the earpad position to fit your ears. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near airconditioning, and is not as effective for higher frequencies, such as human voices.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m from each other. When you turn on the headset for the first time after purchasing, initializing, or repairing it, the headset enters pairing mode automatically. When you want to pair a 2nd or subsequent device, press and hold the button of the headset for more than 7 seconds to enter pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N One-touch connection (NFC) does nor work Remove the headset from the charging case and make sure that the headset is turned on. Keep the smartphone close to the N-mark on the back side of the charging case until the smartphone reacts. If it still does not react, move the smartphone left, right, back, and forth slowly. Check that the NFC function of the smartphone is set to On. If the smartphone is in a case, remove it.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Unable to make a Bluetooth connection Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via the Bluetooth function. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N The Bluetooth wireless communication range is short, or the sound skips. Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.” Remove any obstacles between the antenna of the Bluetooth device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N The headset does not operate properly Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device if it is too low. Check the audio settings of the Bluetooth device to make sure the sound comes from the headset during a call. Re-establish the connection using the Bluetooth device. Select HFP or HSP for the profile.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Low voice from callers Turn up the volume of the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Resetting the headset If the headset cannot be turned on, or if it cannot be operated even when it is turned on, reset the headset. During charging, press and hold both the L and R side buttons simultaneously for 7 seconds or more. The indicator (red) turns off once, then the headset is reset. Pairing information and other settings are not deleted by this operation.
Help Guide Wireless Noise Canceling Stereo Headset WF-SP700N Initializing the headset to restore factory settings Remove the headset from the charging case to turn off the headset by pressing and holding the button on the left unit for more than 2 seconds. (Both the left unit and the right unit are turned off.) And then press and hold the button on the right unit and the button on the left unit simultaneously for more than 15 seconds.
