SONY. 03 00 1!111111111111111111111111111111111 47 3 9 2 7 8 1 3 • (1) WH-1000XM3 WH-1000XM3 © •. ,)) nm --~ ►II el - http://www.sony.
■ ■ WH-1000XM3 + .:. ×2 ×2 n DIGITRLZ!I DIGITRLZ!I "Noise Canceling" : ] "Ambient Sound" "Ambient Sound Control Off" "Noise Canceling" "Ambient Sound" .. ~ NC/AMBIENT nnt:J ~• .. ~ NC/AMBIENT "Ambient Sound Control Off" '" J'P(:l<' J ~ “Optimizer Start” .'~ m>~ .i1f.._ http://rd1.sony.
4-739-279-14(1) SONY. FOR UNITED STATES CUSTOMERS. NOT APPLICABLE IN CANADA, INCLUDING IN THE PROVINCE OF QUEBEC. POUR LES CONSOMMATEURS AUX ÉTATS-UNIS. NON APPLICABLE AU CANADA, Y COMPRIS LA PROVINCE DE QUÉBEC. ––The antenna is built into the unit as indicated by the dotted line in the illustration below. The sensitivity of the Bluetooth communications can be improved by removing any obstacles between the connected Bluetooth device and the antenna of this unit.
Si l’appareil ne fonctionne pas correctement • Suivez la procédure ci-dessous pour réinitialiser l’appareil. Appuyez simultanément sur les boutons et NC/AMBIENT pendant que l’appareil est en charge. L’appareil est réinitialisé. Après la réinitialisation de l’appareil, les informations de jumelage dans l’appareil sont toujours présentes. NC/AMBIENT • Si le problème persiste même après la réinitialisation de l’appareil, effectuez la procédure ci-dessous pour initialiser l’appareil.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Use this manual if you encounter any problems, or have any questions. The main update contents of the headset software version 2.0.0 and later are supported. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.
Available operating time Checking the remaining battery charge System requirements for battery charge using USB ----- Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app LConnecting with the "Sony| Headphones Connect" app -Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch connection (NFC) with an Android smartphone - (Android 4.1 or later).
Multipoint connection Connecting the headset to both a music player and a smartphone or mobile phone Connecting the headset to 2 Android smartphones Connecting the headset to an Android smartphone and an iPhone Disconnecting Bluetooth connection (after use) Using the supplied headphone cable -- Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Bluetooth connection (aft
Using-------------the voice assist function (Google - - - -app) -- ' Using the voice assist function (Siri) Using the apps What you can do with "Sony-|--Headphones Connect" app ---------------------Installing-"Sony Connect" app - - -|-Headphones - - ----------- Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging The headset is not turned on. Charging cannot be done. Charging time is too long.
The headset does not operate -properly. Cannot hear a person on a call.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly. I Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. .,,, [OJ >))) .P ' I Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 About voice guidance You will hear voice guidance in the following situations via the headset.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7 7/8 in.))(1) Headphone cable (approx. 1.2 m (47 1/4 in.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Setting the headset in the carrying case When finished using the headset, fold it and put it in the supplied carrying case as shown in the figure below. • • To store the cables and plug adapter for in-flight use Put the cables and the plug adaptor for in-flight use in the holder in the carrying case as shown below.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Location and function of parts 6 7 8 9 10 12 "--- 11 L__ _ __ © 1. L mark 2. Tactile dot The left unit has a tactile dot. 3. Built-in antenna 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. A Bluetooth antenna is built into the headset. N-Mark © left unit Slider Slide to adjust the length of the headband.
16. Indicator (red) Lights up in red during charging. 17. USB Type-C port Connect the headset to a computer or a USB AC adapter (sold separately) with the supplied USB Type-C cable to charge the headset. 18. INPUT jack Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If the plug is not connected correctly, you may not hear the sound normally.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 About the indicator You can check various statuses of the headset by the indicators.
• Initialization completed •••• For details, refer to “Initializing the headset to restore factory settings”. USB Type-C port indicator (red) I Charging • While charging Turns off after the charging is complete.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. • 1 Connect the headset and an AC outlet. Use the USB Type-C cable (supplied) and a USB AC adapter (sold separately) to connect the headset to an AC outlet. indicator (red) of the headset lights up.
Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C (41 °F - 95 °F). There is a problem with the battery. the headset is not used for a long time, the indicator (red) may not light up when charging. Please wait a moment until the • Ifindicator (red) lights up. the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced. Consult with your • Ifnearest Sony dealer to replace the rechargeable battery.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Available operating time The available operating times of the headset on a fully-charged battery are as follows: Bluetooth connection Music Playback time Codec Qualcomm® aptX™ audio/aptX HD/LDAC™ DSEE HX AUTO/OFF AUTO Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 24 hours Ambient Sound Mode: ON Max. 18 hours OFF Max. 30 hours Noise canceling function: ON Max.
Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 30 hours Ambient Sound Mode: ON Max. 22 hours OFF Max. 200 hours Headphone cable connected (power is turned on) Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 36 hours Ambient Sound Mode: ON Max. 26 hours OFF Max.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When the button is pressed while the headset power is on, the voice guidance indicating the remaining battery charge can be heard. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.
A: Remaining battery charge of the headset The approximate remaining charge is shown at 10 different levels. B through E are display examples. B: 100% C: 70% D: 50% E: 20% or lower (needs to charge) The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or later. Furthermore, the remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 System requirements for battery charge using USB USB AC adaptor A commercially available USB AC adapter capable of supplying an output current of 1.5 A or more (If the output current is less than 1.5 A, the charging time will increase, and the music playback time after 10 minutes of charging will decrease.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Turning on the headset • 1 Press and hold the button for about 2 seconds until the indicator (blue) flashes.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Turning off the headset • 1 Press and hold the button for about 2 seconds until the indicator (blue) turns off.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your device’s Bluetooth function. I Device registration (pairing) To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called device registration (pairing).
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting with the "Sony | Headphones Connect" app Launch the "Sony | Headphones Connect" app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the "Sony | Headphones Connect" app help guide. http://rd1.sony.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: Android smartphone is placed within 1 m (3 feet) of the headset. • The The headset is charged sufficiently. • The operating instructions of the smartphone is in hand.
+- ~LroJtoo1h :: I~ Of! • 4 Touch [WH-1000XM3]. ------ 4 ~l......t,-. ,it, o_, ·-* Q. : ICI 0000 If passkey (*) input is required on the display of the smartphone, input “0000.” The headset and smartphone are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”. If they are not connected, see “Connecting to a paired Android smartphone”. If [WH-1000XM3] does not appear on the Android smartphone screen, try again from step 3.
• Listening to music from a device via Bluetooth connection • Initializing the headset to restore factory settings 4-740-049-11(2) Copyright 2018 Sony Corporation 27
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired Android smartphone • • 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator continues to flash blue after you release your finger from the button. You will hear a voice guidance “Power on”.
+- ~LroJtoo1h Of! • 4 :: I~ Touch [WH-1000XM3]. You will hear a voice guidance “Bluetooth connected”. ·--~ Cl •l'lllilMrdwk'il• .t 0000 Hint • The above procedure is an example. For more details, refer to the operating instructions supplied with your Android smartphone. the smartphone was connected with the headset the last time, an HFP/HSP connection is established when you turn on the • Ifheadset.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 One-touch connection (NFC) with an Android smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC -compatible smartphones installed with Android 4.1 or later.
disconnect, touch the smartphone again. • To connect a paired smartphone, perform step 3. • To Unlock the screen of the smartphone if it is locked. • Hint • The above procedure is an example. For more details, refer to the operating instructions supplied with your Android smartphone. • If you cannot connect the headset, try the following. Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark. If the smartphone is in a case, remove the case.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Disconnecting the Android smartphone with one-touch (NFC) You can disconnect the headset from the connected smartphone by touching the headset with it. • • 1 Unlock the screen of the smartphone if it is locked. 2 Touch the headset with the smartphone. Touch the smartphone to the N-Mark on the headset. You will hear a voice guidance “Bluetooth disconnected”.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Switching the device by one touch (NFC) you touch an NFC-compatible smartphone to the headset while it is connected to another Bluetooth device, it can • Ifswitch the connection to the smartphone (One-touch connection switching). However, the connection cannot be • switched when talking on a headset connected to a Bluetooth compatible mobile phone.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: iPhone is placed within 1 m (3 feet) of the headset. • The The headset is charged sufficiently. • The operating instructions of the iPhone is in hand. • • 1 Enter pairing mode on this headset.
• 4 Touch [WH-1000XM3]. ( ..... C) If passkey (*) input is required on the display of the iPhone, input “0000.” The headset and iPhone are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”. If they are not connected, see “Connecting to a paired iPhone”. If [WH-1000XM3] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint • The above procedure is an example.
• Listening to music from a device via Bluetooth connection • Initializing the headset to restore factory settings 4-740-049-11(2) Copyright 2018 Sony Corporation 36
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired iPhone • • 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Check that the blue indicator continues to flash after you release your finger from the button. You hear the voice guidance “Power on”.
• 4 Touch [WH-1000XM3]. You will hear a voice guidance “Bluetooth connected”. C) Hint • The above procedure is an example. For more details, refer to the operating instructions supplied with your iPhone. the iPhone was connected with the headset the last time, an HFP/HSP connection is established when you turn on the headset. • IfDouble tap (gently touch it with your finger and immediately release it two times in rapid succession (interval of about 0.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: computer has a Bluetooth function that supports music playback connections (A2DP). • Your The computer is placed within 1 m (3 feet) of the headset.
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If they are not connected, see “Connecting to a paired computer (Windows 10)” If [WH-1000XM3] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint • The above procedure is an example. For more details, refer to the operating instructions supplied with your computer. • To delete all pairing information, see “Initializing the headset to restore factory settings”.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with a computer (Windows 8/Windows 8.1) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: computer has a Bluetooth function that supports music playback connections (A2DP). • Your The computer is placed within 1 m (3 feet) of the headset.
2. Select [Change PC Settings] of the [Settings] charm. ··,t 'ii • irili l] J •.. e el ~ ;riii -· • ~- I::· ... . ~ ~ ;::-. ... 1. . , ~ '!' ,.,. -:t, 51 ~ •• Ci ~ 3. Select [PC and devices] of [PC Settings]. -4. Select [Bluetooth]. -"'' 5. Select [WH-1000XM3], then click [Pair].
-- IJana:Je BU!!looth dev~es .... If passkey (*) input is required on the display of the computer, input “0000.” The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1)”. If [WH-1000XM3] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint • The above procedure is an example.
4-740-049-11(2) Copyright 2018 Sony Corporation 45
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: computer has a Bluetooth function that supports music playback connections (A2DP). • Your The computer is placed within 1 m (3 feet) of the headset.
• Devices (2) • 4 Select [WH-1000XM3], then click [Next]. _• iJ.dd1!1de'.i10t 'Mm t[ t6nd9e::5 dc,,:rn t IN ,,...., drtt:cl If passkey (*) input is required on the display of the computer, input “0000.” The headset and computer are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 7)”. If [WH-1000XM3] does not appear on the display, try again from step 3.
• The headset can be paired with multiple devices, but can only play music from one paired device at a time.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time. Compatible OS macOS High Sierra (version 10.13) Before you start the pairing operation, make sure that: computer has a Bluetooth function that supports music playback connections (A2DP).
• . 5'l ,• .,, p Genarat Dt,oldc,p & S.:itnm c □, !I IJ!l □s II - Dock Sa',ittr ·- • Lor-• 11,~, ... ... '-l!l'IMl•rd ~"°'11Y s.a.n, a. Mousa 1ieounc1• I Pr , ■ c-., SpoU1ghl rr .1!1'511 Scrnar?: :xp;, !:io.nd 51.:tni.p D1 e ,cio..J lotllr-31 IICCOOl!i:1 "'Pl> Sto,e f'lelWCtk I Stlanog Blue 2. Select [WH-1000XM3] from the Bluetooth screen and click [Connect]. • J If passkey (*) input is required on the display of the computer, input “0000.
registering a device (pairing), either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. • When If both or [WH-1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation • Ifover from step 1.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not • Depending know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to the operating instructions supplied with the computer. • • 1 Wake the computer up from sleep mode.
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the computer was connected with the headset the last time, an HFP/HSP connection is established when you turn on the • Ifheadset. Double-tap (gently touch it with your finger and immediately release it two times in rapid succession (interval of about 0.4 seconds)) the touch sensor control panel (middle of the right unit) while the headset power is turned on to switch to a music playback connection (A2DP).
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure of the following: on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not • Depending know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to the operating instructions supplied with the computer.
• - " ,. ~lffl•lf"S... .,, i:.i,.. ~ • -....... ...........~. S.... l~ fl~ r I 1...., U, . - " ll 1~.an;:1.-,,,a,,r,: ~ ~.H,,11,,:. ~Mr.ih.lJ(.(11 ~ ~ 'LiJ~ ..._ ' ,. .., ...., ...... ~ .. 114_,. ·- 4:,... ......... Clc
X Sound SJ>< l;or Con .11nt c;g A.11 o O'lf, t O ~.Jti ' 0000 Hdnd,-r,.,. Dlsc.o11nert-edl 14,o.,Jpt,o,... 0000~1 r ,, • "Test ~" ) tASConnecr Snnwo;..,hl · 10,.,,,;,, ..,. SI,.,.. Disconnected~ The connection is established. You will hear a voice guidance “Bluetooth connected”. Hint • The above procedure is an example. For more details, refer to the operating instructions supplied with your computer.
Related Topic • How to make a wireless connection to Bluetooth devices • Pairing and connecting with a computer (Windows 8/Windows 8.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired computer (Windows 7) Before starting the operation, make sure of the following: on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not • Depending know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to the operating instructions supplied with the computer. • • 1 Wake the computer up from sleep mode.
3. ....... c o oo J r:,,Jru Lc:r-.-~ r.ci.-,.,.,:1 ; i i _ , , ~ IP\ t..-NP"l llt'l'- tW-trlid"lt.t lff l q¥1 F.ltw.lif"d'I ~ !'al( I .,.,,.. ~Q)'Qlr,I r..,- IA t~-,.,, II ~..,_~,.,;: 1' l' ~,.,l,l!ia 1U.I Hint • The above procedure is an example. For more details, refer to the operating instructions supplied with your computer. the computer was connected with the headset the last time, an HFP/HSP connection is established when you turn on the • Ifheadset.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired computer (Mac) Compatible OS macOS High Sierra (version 10.13) Before starting the operation, make sure of the following: on the computer you are using, the built-in Bluetooth adapter may need to be turned on. If you do not • Depending know how to turn on the Bluetooth adapter or are unsure if your computer has a built-in Bluetooth adapter, refer to • the operating instructions supplied with the computer.
• ~ Genarat Dt,oJdc,p & S:itnm C□s !lo .,..,,.. IJ!l □s II Clot1l:ro Lor-• 111~, ... '-l!l'1Ml•rd Mouse Dock S.,,1 . _• .,, p a. SpoU1ghl 1ieOun41' I r , ■ c-., ... ~l>Of"IIY S..Ur rr :'.fi.Pa II So..11<1 Sca:TNU?: S1;;n~p o, e ,cio..J lotllr.11 ... ~~1 "'Pl> Sto,e f'lelWCtk I Stlanog Blue 2. Click [WH-1000XM3] while pressing the computer Control button on the Bluetooth screen and select [Connect] from the pop up menu.
music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled • Ifinthe the computer settings. For more details, refer to the operating instructions supplied with your computer. the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply • Ifturning on the headset. In that case, deactivate the Bluetooth function on the device or turn off the power.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing and connecting with other Bluetooth devices The operation to register the device that you wish to connect to is called pairing. First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that: Bluetooth device is placed within 1 m (3 feet) of the headset. • The The headset is charged sufficiently. • The operating instructions of the Bluetooth device is in hand.
Note registering a device (pairing), either [WH-1000XM3] or [LE_WH-1000XM3] or both are displayed on the connecting device. • When If both or [WH-1000XM3] are displayed touch [WH-1000XM3], or touch [LE_WH-1000XM3] if [LE_WH-1000XM3] is displayed. pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation • Ifover from step 1.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting to a paired Bluetooth device • 1 Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator continues to flash blue after you release your finger from the button. You hear the voice guidance “Power on”. ...\ I.., .,.., ,... After the headset turns on, if it has automatically connected to the last connected device, you will hear a voice guidance “Bluetooth connected”.
Related Topic • How to make a wireless connection to Bluetooth devices • Pairing and connecting with other Bluetooth devices • Listening to music from a device via Bluetooth connection 4-740-049-11(2) Copyright 2018 Sony Corporation 67
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting the headset to both a music player and a smartphone or mobile phone Multipoint is a function which allows you to connect two Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for talking (HFP/HSP connection). When you wish to use a music player only for music playback and a smartphone only for talking, use a multipoint connection to the headset for each device.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting the headset to 2 Android smartphones Usually when you connect the headset to a smartphone, the music playback function and the phone call function are both connected simultaneously. To make a multipoint connection using two smartphones for separately listening to music and making phone calls, change the settings on the smartphone so that only one of the functions is connected.
Note • When using the Google Assistant, the headset cannot make a multipoint connection.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Connecting the headset to an Android smartphone and an iPhone Usually when you connect the headset to a smartphone, the music playback function and the phone call function are both connected simultaneously. To make a multipoint connection using an Android smartphone and iPhone for separately listening to music and making phone calls, change the settings on the Android smartphone so that only one of the functions is connected.
• When using the Google Assistant, the headset cannot make a multipoint connection.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Disconnecting Bluetooth connection (after use) • • 1 2 Touch the one-touch connection (NFC) compatible device once more to disconnect it. (Unlock the screen of the device if it is locked.) If the Bluetooth device does not support one-touch connection (NFC), operate from the device to disconnect. When disconnected, you will hear a voice guidance “Bluetooth disconnected”. Turn off the headset. You will hear a voice guidance “Power off”.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and turning the headset on. The headset supports high resolution audio playback. • 1 Connect a playback device to the INPUT jack with the supplied headphone cable.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection. Audio Distribution Profile） • A2DP（Advanced You can enjoy high-quality music wirelessly. Video Remote Control Profile） • AVRCP（Audio You can adjust the volume, etc.
• To decrease the volume: Swipe down repeatedly until the volume reaches the desired level. you hold your finger to the touch sensor control panel after swiping up or down, the volume continues to • Ifchange. When the volume reaches the maximum or minimum, an alarm sounds. Hint headset supports SCMS-T content protection. You can enjoy music and other audio on the headset from a device such as a • The portable TV that supports SCMS-T content protection.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with your device. You can use the touch sensor control panel to perform the following operations.
Swipe backward and hold. (It takes a while until fast-reversing starts.) Release at the desired playback • Fast-reverse: point. • To increase the volume: Swipe up repeatedly until the volume reaches the desired level. • To decrease the volume: Swipe down repeatedly until the volume reaches the desired level. • If you hold your finger to the touch sensor control panel after swiping up or down, the volume continues to change.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Disconnecting Bluetooth connection (after use) • • 1 2 Touch the one-touch connection (NFC) compatible device once more to disconnect it. (Unlock the screen of the device if it is locked.) If the Bluetooth device does not support one-touch connection (NFC), operate from the device to disconnect. When disconnected, you will hear a voice guidance “Bluetooth disconnected”. Turn off the headset. You will hear a voice guidance “Power off”.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note • The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard. on how you wear the headset, the noise canceling effect may vary or a beeping sound (feedback) may be heard.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. • 1 Turn on the headset. You hear the voice guidance “Power on”. The noise canceling function is turned on automatically when you turn on the headset. To turn off the noise canceling function Press the NC/AMBIENT button repeatedly until the noise canceling function is turned off.
Related Topic • About voice guidance • Turning on the headset • What is noise canceling? • Listening to ambient sound during music playback (Ambient Sound Mode) • What you can do with "Sony | Headphones Connect" app 4-740-049-11(2) Copyright 2018 Sony Corporation 82
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Optimizing the noise canceling function to suit the wearer (NC Optimizer) This function optimizes the noise canceling function by detecting the shape of your face, your hairstyle, the headset attaching condition based on the absence or presence of glasses, or the pressure change in an airplane. It is recommended that you run the optimizer when using the headset for the first time or when the air pressure changes in an airplane.
Note the headset under the actual usage conditions during the optimization. It is recommended that you do not touch the • Wear headset during the optimization. • The optimization is canceled when the headset receives another operation command during the optimization. • If the NC/AMBIENT button is set as the Google Assistant button, the NC Optimizer function cannot be operated from the headset.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left/right units of the headset while enjoying music. To activate the Ambient Sound Mode Press the NC/AMBIENT button while the noise canceling function is on.
on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, • Depending cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc. To activate the Quick Attention Mode Touch the entire touch sensor control panel on the right unit. The Quick Attention Mode is activated only when you are touching the control panel.
The touch sensor control panel is not touched. To deactivate the Quick Attention Mode Release your hand from the touch sensor control panel. Note on the ambient condition and the type/volume of audio playback, the ambient sounds may not be heard even when • Depending using Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 About the sound quality mode The following two sound quality modes can be selected during Bluetooth playback. You can switch the settings and check the sound quality mode with the "Sony | Headphones Connect" app. Priority on sound quality: prioritizes the sound quality (default). Priority on stable connection: prioritizes the stable connection.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Supported codecs A codec is an audio coding algorithm used when transmitting sound via a Bluetooth connection. The headset supports the following 5 codecs for music playback via an A2DP connection: SBC, AAC, aptX, aptX HD and LDAC. • SBC This is an abbreviation for Subband Codec. This is the standard audio coding technology used by Bluetooth devices. All Bluetooth devices support SBC.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 About the DSEE HX function The DSEE HX function upscales the compressed sound source data such as CD or MP3 to quality almost that of HighResolution Audio quality and reproduces the clear high-range sound that is often lost. The DSEE HX function is available when you set as follows by using the "Sony | Headphones Connect" app.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. smartphone or mobile phone supports both HFP and HSP, set it to HFP. • IfTheyouroperation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied • with your smartphone or mobile phone.
• To decrease the volume: Swipe down repeatedly until the volume reaches the desired level. you hold your finger to the touch sensor control panel after swiping up or down, the volume continues to • Ifchange. When the volume reaches the maximum or minimum, an alarm sounds. • 4 To end the call, double-tap the touch sensor control panel lightly again. If you received a call during music playback, music playback resumes automatically.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. smartphone or mobile phone supports both HFP and HSP, set it to HFP. • IfTheyouroperation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied • with your smartphone or mobile phone.
you hold your finger to the touch sensor control panel after swiping up or down, the volume continues to • Ifchange. When the volume reaches the maximum or minimum, an alarm sounds. • 4 To end the call, double-tap the touch sensor control panel. If you made a call during music playback, music playback resumes automatically after ending the call. Hint • Volume for a call can be adjusted during a telephone conversation only.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Outgoing call • Double-tap the touch sensor control panel to cancel an outgoing call. (*) Incoming call • Double-tap the touch sensor control panel lightly to answer a call. During call • Double-tap the touch sensor control panel lightly to finish a call. (*) * Some devices may not support this function.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Disconnecting Bluetooth connection (after use) • • 1 2 Touch the one-touch connection (NFC) compatible device once more to disconnect it. (Unlock the screen of the device if it is locked.) If the Bluetooth device does not support one-touch connection (NFC), operate from the device to disconnect. When disconnected, you will hear a voice guidance “Bluetooth disconnected”. Turn off the headset. You will hear a voice guidance “Power off”.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Using the Google Assistant By using the Google Assistant feature that comes with the smartphone, you can speak to the headset to operate the smartphone or perform the search. Compatible smartphones installed with Android 5.0 or later (Google app 7.0 or later is required.) • Smartphones iPhone/iPod touch (Installation of the Google Assistant application is required.
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SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset to operate the Android smartphone. Set assistant and voice input settings on the Google app. 1 ' • • • On the Android smartphone, select [Settings] - [Apps], then select the gear icon appeared in the top-right corner of the display.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset to operate the iPhone. Turn Siri on. 1 ' • • • • On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on. The operation above is an example. For details, refer to the operating instructions of the iPhone.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 What you can do with "Sony | Headphones Connect" app When you connect the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via the Bluetooth function, you can do the following.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Installing "Sony | Headphones Connect" app • 1 Download the “Sony | Headphones Connect” app from Google Play store or App Store, and install the app on your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Sony Headphones, Connect • 2 11 After installing the app, launch the “Sony | Headphones Connect” app.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Precautions On Bluetooth communications wireless technology operates within a range of about 10 m (30 feet). The maximum communication • Bluetooth distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic • environment. Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices.
Bluetooth function may not work with a mobile phone, depending on the signal conditions and the surrounding • The environment. not apply weight or pressure to the unit for long periods, including when it is stored, as it may cause deformation. • Do If you experience discomfort while using the unit, stop using it immediately. • The earpads may be damaged or deteriorate with long-term use and storage. • Cleaning the unit the outside of the unit is dirty, clean it by wiping with a soft dry cloth.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Trademarks is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. • Windows iPhone, iPod, touch, macOS and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. • App Store is aiPod service mark of Apple Inc., registered in the U.S. and other countries. • iOS is a trademark trademark of Cisco in the U.S. and other countries and is used under license.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Customer support websites For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: https://www.sony.eu/support/ For customers in China: https://service.sony.com.cn/ For customers in other countries/regions: http://www.sony-asia.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. the symptoms of the issue in this Help Guide, and try any corrective actions listed. • Find the headset. • Charge You may be able to resolve some issues by charging the headset battery. the headset. • Reset Initialize the headset. • This operation resets volume settings, etc., and deletes all pairing information.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 The headset is not turned on. sure the battery is charged enough to turn the headset on. • Make The headset • headset. cannot be turned on while charging the battery.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Charging cannot be done. sure to use the supplied USB Type-C cable. • Be Check that the USB Type-C cable is firmly connected to the headset and the USB AC adapter or computer. • Make sure the USB AC adaptor is firmly connected to the AC outlet. • Check that that the computer on. • Check that the computer isis turned not in standby, sleep or hibernation mode. • When using Windows 8.1, update using Windows Update.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Charging time is too long. that the headset and the computer are directly connected, not via a USB hub. • Check Check • or more.that you are using a commercially available USB AC adapter capable of supplying an output current of 1.5 A • Check that you are using the supplied USB Type-C cable.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 The headset cannot be recognized by a computer. that the USB Type-C cable is properly connected to the USB port of the computer. • Check Check that the headset and the computer are directly connected, not via a USB hub. • There may a problem with the USB port of the connected computer. Try connecting to another USB port on the • computer if be one is available.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports • The HFP (Hands-free Profile). that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery • Check charge will not be correctly displayed.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 No sound that both the headset and the connected device (i.e., smartphone) are turned on. • Check Check the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. • Turn upthat the volume if it is too low. • Check that the connected device is playing back. • If you are connecting • Bluetooth device.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Low sound level up the volume of the headset and the connected device. • Turn Connect the Bluetooth device to the headset once again.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Low sound quality down the volume of the connected device if it is too loud. • Turn Keep the headset away from microwave ovens, Wi-Fi devices, etc. • Bring the • device. headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth the headset away from a TV. • Keep Switch the Bluetooth connection to A2DP by operating the Bluetooth device when HFP or HSP is set.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Sound skips frequently. the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. • Set Remove obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the • headset. any The antenna of the headset is built into the part shown in the dotted line below.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 The noise canceling effect is not sufficient. sure that the noise canceling function is turned on. • Make Adjust the earpad position to fit your ears. • The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air• conditioning, and is not as effective for higher frequencies, such as human voices.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Pairing cannot be done. the headset and the Bluetooth device within 1 m (3 feet) from each other. • Bring The headset automatically enters pairing mode when pairing the first device after purchasing, initializing, or repairing • the headset. To pair a 2nd or subsequent device, press and hold the button of the headset for 7 seconds or more • to enter pairing mode.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 One-touch connection (NFC) does not work. the smartphone close to the N-mark on the headset until the smartphone responds. If it still does not respond, • Keep slowly move the smartphone in all directions. that the NFC function of the smartphone is set to On. • Check If the smartphone is in a case, remove it. • NFC reception sensitivity varies depending on the smartphone.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Unable to make a Bluetooth connection. that the headset is turned on. • Check Check that the Bluetooth device is turned on and the Bluetooth function is on. • If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to • other devices via the Bluetooth function. In that case, operate the last connected Bluetooth device and disconnect • • • the Bluetooth connection.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Distorted sound • Keep the headset away from a microwave oven, Wi-Fi device, etc.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 The Bluetooth wireless communication range is short, or the sound skips. the headset to “Priority on stable connection” mode. For details, see “About the sound quality mode”. • Set Remove obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the • headset. any The antenna of the headset is built into the part shown in the dotted line below.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 The headset does not operate properly. the headset. This operation does not delete pairing information. • Reset If the headset does not operate properly even after resetting it, initialize the headset.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Cannot hear a person on a call. that both the headset and the connected device (i.e., smartphone) are turned on. • Check Turn up volume of the connected device and the volume of the headset if they are too low. • Check thetheaudio of the Bluetooth device to make sure the sound comes from the headset during a call. • Use the Bluetoothsettings device to reestablish the connection. Select HFP or HSP for the profile.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Low voice from callers • Turn up the volume of the headset and the connected device.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, press the button and the NC/AMBIENT button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. To charge the headset after resetting, disconnect and reconnect the USB Type-C cable.
SONY Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM3 Initializing the headset to restore factory settings Turn off the headset while the USB Type-C cable is disconnected and then press and hold the button and the NC/AMBIENT button simultaneously for 7 seconds or more. The blue indicator flashes four times ( ), and the headset is initialized. This operation resets volume settings, etc., and deletes all pairing information.
4-599-106-21 SONY@ LIMITED WARRANTY Video & Audio U.S. and Canada only - 1 year Sony Electronics Inc. solely for purchases mc1de in the United States and Sony ot Canada Ltd. solely for purchases made in Canada (collectively "Sony'1 warrants this product against defects in material or workmanship for the original owner and any subsequent end user owner(s) (''You" or ''Your") for the time period set forth above as set lorth herein.
